My itunes account was hacked and fraudulant charges made on my bank account. No help from Apple. Anyone else have this problem?
Anyone else having this issue? I have to cancel my debit card account with my bank and my security questions were changed. Very frustrated with Apple itunes customer support!!
why??? well you need them to help you with this... or just contact your bank and report this. I gues we cannot resolve this on our own.
Similar Messages
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I saw an update was available and trusted without exploring what was involved. Now all applications are running
slow including anything having to do with the internet. Can I uninstall the update?Start up in Safe Mode. Connect to your router with an ethernet cable, as your wifi may not work, and apply the 10.8.4 Combo update.
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I recetly upgraded to iPhoto 9.5 and find that the "burn" function is not available. Has anyone else run into this issue and if so, what did you find? I know that one can burn from the "FInder" but I still want to burn in the iPhoto format.
It's been removed as Apple is no longer adding optical drives to it's computers. So to burn photos (not iPhoto compatible mini libraries) to a disk you need to export them to a folder on the Desktop via File ➙ Export ➙ File Export and burn that folder to disk via the Finder.
iPhoto 9.5 will not natively read disks created by previous versions.
The following is from this Apple document which describes how to convert the mini libraries on those disks so iPhoto can view them: iPhoto 9.5: Using iPhoto libraries saved to CD or DVD
iPhoto 9.5: Using iPhoto libraries saved to CD or DVD
Learn how to use iPhoto libraries that you saved to CD or DVD in earlier versions of iPhoto.
In iPhoto 9.5 you can use an earlier iPhoto library that you saved to CD or DVD. To do this, first copy the library to your hard drive. Then:
If your iPhoto library on your CD or DVD was created in iPhoto 8.0 or later, iPhoto 9.5 can upgrade your library when you double-click to open it.
If your iPhoto library on your CD or DVD was created in iPhoto 7.0 or earlier, you will first need to use the iPhoto Library Upgrader tool to prepare it for iPhoto 9.5.
UPDATE: Just went thru the process and the iPhoto Library Upgrader converted the library into a working library that iPhoto could open. However, if you want to import any of those photos into your working library you'll have to use the paid version of iPhoto Library Manager to copy the Events or album you want from the converted library into your working library. An extra 2 steps that we didn't have to do previously.
OT -
Mail and quicktime don't work since 10.9.2 update? Does anyone else have this problem?
I updated to 10.9.2 a few days ago and since then my Mail app and Quicktime app simply crash on startup. This is getting frustrating. Any word on a posible fix?
I updated to 10.9.2 a few days ago and since then my Mail app and Quicktime app simply crash on startup. This is getting frustrating. Any word on a posible fix?
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i just upgraded my apple TV and now when I rent a movie on iTunes, instead of it playing instantly, it takes 60 hours to load. Anyone else have this problem?
Apple Support, I have just purchased 3 movies 2 from my account and 1 from my wifes account and both systems are stating that it will take 2 days to download. I have a FIOS 150 megabit per second up and 150 megabit per second down busiuness class fiber service to my location. I have tested downloading 10Gbyte files from two other locations and both work fine. I additionally went out and have tested doing speed tests (http://www.speedtest.net/) from over 10 other locations all over the US and all are over 75 magabits per second download speeds with a few hitting 100 and 125 megabit per second speeds. What is wrong with your servers or your internet connection????
This is VERY FUSTRATING!!!
I have additionally tried to download them with my Apple TV and two different PCs all wired on Gigabit Ethernet with jumbo frames enabled. I have tried differnet DNS servers also. I can upload and download files to my office 50G in less than 1 hour. I have also download movies from 2 other movie sites without any problems. -
I purchase songs from Itunes and as soon as I sync my phone, the song gets deleted. Does anyone else have this problem or know how to fix it?
I have random songs that a have paid for but they just disappear, or cannot be downloaded and so on. Sometimes they are indexed wrongly, and can't be found because of that, no work around because also the search function of itunes has gotten totally unusable. Not much fun to be an apple user anymore. I once used to be a very loyal user. My first apple was a Macintosh SE and an image writer II.
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I was just taking a picture on my iPhone 5 when I noticed a purple dot in every picture I took I cleaned the lens and turned my phone off but it's still there . It's annoying ! Does anyone else have this problem ?
Dayanafromca wrote:
! Does anyone else have this problem ?
http://www.google.com/search?client=safari&rls=en&q=iphone+5+purple+flare&ie=UTF -8&oe=UTF-8 -
I have an iphone 4, when I plug in headphones I can pick up music and only background sounds, but no voices. It happens on every video or movie I see, but music works perfectly fine. Did anyone else have this problem or was it just me? If not can anyone help me?
Hey there Srkupo,
It sounds like your vocal audio is not working with your headphones connected to your iPhone. I would start with the troubleshooting from the following article to help troubleshoot them named:
Resolve issues with iPhone, iPad, and iPod touch accessories
http://support.apple.com/kb/ts2634
Update your software
Install the latest version of iOS. You can see which version is on your iPhone by going to the About screen.
If the device doesn't update successfully, the issue might be with your device and not the accessory. Learn how to check your iPhone, iPad, or iPod touch.
Disconnect and inspect the accessory, then restart your device
Disconnect the accessory and turn it off, if possible.
Inspect the connection between the accessory and device and make sure that no debris or other damage is present.
Restart your iOS device by turning it off, then back on. When the Home screen appears, reconnect the accessory.
Try a different device
Make sure the issue is with the accessory, if possible. Always use an identical or similar, compatible device with the accessory you're troubleshooting.
If there's static coming from the left audio channel when you use headphones, try connecting the headphones to a similar device.
If the device isn't syncing when connected to the dock, connect it directly to the computer using the Apple 30-pin to USB Cable or try another USB port.
If you're using Lightning to 30-pin Adapter in a connection chain, try using the same adapter on a similar or identical device.
Restore iPhone, iPad, or iPod touch
Restore your iOS device. You should rarely need to use this step with an accessory issue. If the issue only affects a third-party accessory, contact the manufacturer before restoring the device.
If this does not resolve the issue could you elaborate on where you are listening to this content from to help isolate the issue?
Thank you for using Apple Support Communities.
All the very best,
Sterling -
I downloaded a movie to my Air, but it won't sync to my ipad2 and says it's not authorized. It's not a rental. Anyone else have this problem or know how to resolve?
I ended up having a one hour conversation with Apple Support which evolved to handing over control of my screen and then eventually having to use Terminal. I wish I could remember the command but it's probably best I don't.
One thing we looked at right away was the account name used to dowload the movie. Is it the same as the account name you have saved on your iPad. That's easy to check and would be great if that is all that's needed to correct. Good luck.
Here's also an email I got from Support that could solve your problem if it's not as difficult as my issue was.
I would like to inform you that this issue can occur if iOS (your device's operating system) on your device needs to be updated. It can also happen if the computer you're trying to sync from has not been authorized to play purchases you are trying to sync.
I suggest that you first see if updating iOS on your iPad resolves the issue. This article will walk you through the process:
Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
http://support.apple.com/kb/HT1414
If there are still purchases that won't sync to your device after you update its software, I suggest reauthorizing your computer. To do so, follow these steps:
1) Open iTunes.
2) From the Store pull-down menu at the top, choose Deauthorize Computer.
3) Enter your account name and password, then click Deauthorize.
4) Now from the Store pull-down menu at the top, choose Authorize Computer.
5) Enter your account name and password, then click Authorize.
Once your computer has been authorized, try syncing your device again. If the same issue happens, I suggest reviewing the following articles:
Some songs in iTunes won't copy to iPod
http://support.apple.com/kb/TS1420
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
http://support.apple.com/kb/TS1497
Syncing iPad, iPhone, or iPod touch with iTunes
http://support.apple.com/kb/HT1386
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
You'll also find a wide variety of helpful iPad troubleshooting tips, tutorials, and service information on this page:
http://www.apple.com/support/ipad -
I recently bought a Macbook Pro, this is my first Mac. I restarted it, but when it started back there was a plain white screen and then it prompted me to insert the reboot disk. Has anyone else had this problem and is there a way to do this manually like with PC's?
The new Mac's came with OS X Lion 10.7 and there are no boot disks.
Since it's so new, take it back to the Apple Store and let them deal with it.
If not you can hold Command and r (as in rotten) keys down and boot the computer.
You'll be presented with a several options, including one to reinstall OS X Lion provided you have a Apple ID, which means you have to use Safari in there to set one up. To do that you need to set up a email account with Google or Yahoo. Once you get the ID, then you can download Lion and reinstall it.
It's so stupid not having a copy of the OS on hand to perform your own repairs.
Of course Apple will be happy to sell you a $69 Lion USB stick.
Like I said, take it back to the store, and try to get your money back, that will force them to think about just giving you a replacement machine that works.
Lion doesn't work really but it can be acceptable until the patches get released. -
Don't know if it's sync or icloud but I have started getting thousands of ithmb files in my pictures library each day. I can't open them and I have to continually delete them. Anyone else have this problem?
Unfortunately... Once the Device is asking to be Restored with iTunes... it is too late to save anything...
See Here > http://support.apple.com/kb/HT1808
However... Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Jessica Sanchez wrote:
I am installing itunes to a laptop and have not sync device to this lap. ...
Using a computer, other than the one you have regularily been Syncing and Backing up to, was the begining of your issue. -
ever since I turned on ITunes match, album art shows in coverview but not in other views on my iphone. Anyone else having this problem?
jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport -
My new IPad mini has poor wifi reception. It goes in and out. My IPod, Iphone4, Ipad1 and Ipad2 work fine. What can I do? Does anyone else have this problem?
The quickest way (and really the only way) to charge your iPad is with the included 10W USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
Extend iPad Battery Life (Look at pjl123 comment)
https://discussions.apple.com/thread/3921324?tstart=30
New iPad Slow to Recharge, Barely Charges During Use
http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
Tips About Charging for New iPad 3
http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
Install and use Battery Doctor HD
http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
Cheers, Tom -
I am suddenly having a problem printing 4x6 photos. The print as though starting in the middle of an 8x10 sheet. I've checked and double-checked the print settings. Anyone else have this problem?
jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport -
I have Safari 7.0.6 and OS 10.9.4. I cannot install any extensions. Everytime I select install I get an error message, "Cannot instal extension" Does anyone else have this problem?
Thanks SteveBack up all data before proceeding.
This procedure will unlock all your user files (not system files) and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Triple-click anywhere in the following line on this page to select it:
sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.
Start up in Recovery mode. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open. In that window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar.
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