My Itunes will not open up. I get the lovely 'Itunes has encountered ....'
"..a problem and has to close" message.
I've searched around a few times and haven't found any solution on here. But I think I might have found another issue because now my Quick-time (Though I barely use it.) isn't working either. Below I have copy-and-pasted the errors that show up.
I have:
-Reinstalled itunes
-Un-Installed Bonjour.
-Ran a Malwarebytes scan (which is still scanning but nothing so far)
Who can help me? Please.
QuickTime:
EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.66.71.0
P3 : 4ba1a755 P4 : QuickTimePlayer.dll P5 : 7.66.71.0 P6 : 4ba1a74a
P7 : 00005b6d P8 : c0000409 P9 : 00000000
Itunes:
AppName: itunes.exe AppVer: 9.1.1.12 ModName: ntdll.dll
ModVer: 5.1.2600.5755 Offset: 0001b21a
The ntdll.dll/BEX combo you're getting usually does indicate malware. Usually Malwarebytes picks up whatever beasties are causing it, but in some cases it hasn't helped.
One thing that has been working in cases when malwarebytes hasn't touched things has been downloading a copy of Microsoft Security Essentials updating definitions and running a full scan with that:
http://www.microsoft.com/security_essentials/
Does the MSE scan get your iTunes and QuickTime launching again?
Similar Messages
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I have three aperture libraries. But just recently two of them (old from 2011) will not open. I get the following error: There was an error opening the database for the library “~/Pictures/Family IIi.aplibrary”. Please help, thanks
Are all three libraries under your account or are they in different accounts? Any other errros on the system?
Start by doing the permission repair and library repair steps in Aperture 3: Troubleshooting Basics -
IPhoto will not open. Keep getting the rotating rainbow
iPhoto will not open. Rotating pinwheel keeps spinning. Have done shutdown three times
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you got it then it’s on the System Restore disks that came with your Mac. Insert the first one and select Install Bundled Applications Only.
If you purchased it on the App Store or have a Recent Mac you can find it in your Purchases List. -
Premier elements 13 will not open after logging in.
donaldc
Let us go through the typical drill on your Premiere Elements 13 Window 8.1 64 bit issue, and then we can focus in more based on your replies.
1. Does the problem exist with and without the antivirus and firewall(s) disabled?
2. Are you using a pen and tablet device or mouse?
3.According to the Device Manager/Display Adapters, what video card/graphics card does your computer use? How many cards, and is driver version
up to date?
5. Are you running the program as Administrator? Do you have the latest version of QuickTime installed on your computer?
Please look at the following solutions for 12 to determine if they will work for you in 13.
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Have you tried to open the program by going to the Adobe Premiere Elements.exe file, right clicking it and selecting/applying Run As Administrator, and then double
clicking that file to open the program?
If none of the above works, then delete the Adobe Premiere Elements Prefs file in the path
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
13.0
and in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 13.0 Folder in which the
Adobe Premiere Elements Prefs file exists. Be sure to be making with Folder Option Show Hidden Files, Folders, and Drives enabled so that you
can see the complete path cited.
We will be watching for your results. Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR -
Itunes will not open and I get the following error window
the folder itunes is on a locked disc or you do not have write permissions for this folder
powermac running Lion OS
uninstalled itunes, verifyed premissions. repaired disc
macbook the same thing happensThanks BDAqua, now I just need to get Itunes straightened out on my Macbook. I downloaded latest version and it crashes upon start.
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I removed a movie I had made and now when I try to open final cut pro, all the stuff shows up with the names, etc, but that is it, I don't get anything else, and, final cut does not show at the top of my computer. I have the 27 inch iMac with the intel processor, any help will be appreciated. Larry
Sounds like you may have deleted more than just the movie file. It the FCP application in the Applications folder? if so, try launching from there. If not, you'll neeed to uninstall the app completely using this: http://www.digitalrebellion.com/fcsremover/ then reinstall from the original install discs.
You may want to first try trashing FCP's preferences.
-DH -
Iphoto will not open I keep getting the spinning wheel
My wife's MacBook is out of space and she had 70gb of photos on it. It's operating under OS-10.5.8 Iphoto-8.1.2. I threw her iphoto library on an external and copied them on to my mac mini desktop (mac mini is current version on OS and Iphoto.) I dragged her library into my iphoto and and it asked to bring the photos to current version and did a repair. Once everything copied over I went to open iphoto and it won't open so I have to force quit it. I tried restarting the mini with no luck.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD -
I just downloaded an old version of iDVD from a disc I purchased from Amazon. I downloaded only the iDVD portion of the disc. Now when I go to open my new version of iPhoto, I get a message that I cannot open the application because it may be damaged or incomplete. What can I do to get this resolved?
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 or later they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
If you purchased it on the App Store or have a Recent Mac you can find it in your Purchases List. -
I have verified that Adobe is setup to open in Firefox. Other attachments open just not adobe.
Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have or may not function properly otherwise.
You can change the action for Portable Document Format (PDF) from Preview in Firefox to use the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications".
You can set the pdfjs.disabled pref to true on the <b>about:config</b> page to disable the build-in PDF viewer.<br />
You can also check the value of the plugin.disable_full_page_plugin_for_types pref and remove the application/pdf part if present.
See also:
*https://support.mozilla.org/kb/view-pdf-files-firefox-without-downloading-them -
I am becoming very dissatisfied with Adobe, is relying on a forum for technical problems, the very best they can do.
Hi,
Please give a try to Photoshop Elements (PSE) knowledge base. steps mentioned on this and see if it works.
Regards
Kishan -
firefox used to work no problem, I updated firefox a few month ago, now firefox will not open and I get the error message as above
As of Firefox 4.0 and newer one needs both OSX 10.5+ and a Intel Mac.
The last version to work on a Intel Mac using OSX 10.4.* is Firefox 3.6.*
http://www.mozilla.org/en-US/firefox/all-older.html
http://www.mozilla.org/en-US/firefox/7.0/system-requirements/
http://www.mozilla.org/en-US/firefox/4.0/system-requirements/
http://www.mozilla.org/en-US/firefox/3.6/system-requirements/ -
Have a Macbook Pro and a 4th gen iPod Touch. Downloaded and install iOS 4.3.2 yesterday. Upgrade went without a hitch, but now iTunes on My Macbook Pro will not open. I get an error that says --The file "iTunes Library" cannot be read because it was created by a newer version of iTunes--. I am running iTunes 10.1. I searched for Updates to my MacBook Pro (running 10.6.7), but comes back saying no updates available. WHAT IS GOING ON??
Is your computer still authorized in the Store menu in iTunes?
iTunes Store: About authorization and deauthorization
When I changed to my new MacBookPro I had to authorize it although I used TimeMachine to transfer my settings and data.
Did you try to deselect Wi-Fi syncing and enable it again after that?
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing
Did you already transfer your purchases and manually started a backup? -
itunes will not open and I get a message that the "Data Execution Prevention (DEP)" feature in Windows is preventing it from opening. (this is after I've been using itunes for years???? If I try to manually deselect itunes from the DEP filter, of course I get a message that itunes cannot operate without the DEP active...another Catch 22 from the evil program designers....
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
iTunes will not open. I get a message that says, "The iTunes Library.itl file cannot be found or created. The default location for this file is in the "iTunes" folder in the music folder". How can I fix this?
Hi pgarard1,
If you are having issues with launching iTunes after an update, you may want to take a look at the troubleshooting in the following article:
iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
http://support.apple.com/kb/TS2363
Regards,
- Brenden -
Itunes store will not open. I get a blank page. When I ran diagnostics error message said secure link to itunes failed. I have internet access, have turned off my security, and I can go to explorer and get on itunes.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I recently ran monolingual and removed all but the intel-64 bit architectures. Now my iphoto (along with Idvd, garage band, imovie) will not open. Here is the message that I get.
Process: iPhoto [3543]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: ??? (???)
Build Info: iPhotoProject-4750000~1
Code Type: X86 (Native)
Parent Process: launchd [109]
Date/Time: 2011-06-10 21:48:59.821 -0500
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: -4164908 sec
Crashes Since Last Report: 8
Per-App Crashes Since Last Report: 11
Anonymous UUID: 45357CCD-011B-482E-A2EA-CF42096F1321
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: /Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow
Referenced from: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Reason: no suitable image found. Did find:
/Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow: mach-o, but wrong architecture
/Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow: mach-o, but wrong architecture
Binary Images:
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <1C06ECD9-A2D7-BB10-AF50-0F2B598A7DEC> /usr/lib/dyld
Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.53f13
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: ST31000528ASQ, 931.51 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x24300000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000
USB Device: External HDD, 0x1058 (Western Digital Technologies, Inc.), 0x0901, 0x26400000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000Please let me know when you find a fix. I did the same thing and have tried every suggestion I can find online. The message I get is...
Process: iPhoto [4991]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: ??? (???)
Build Info: iPhotoProject-6070000~1
Code Type: X86 (Native)
Parent Process: launchd [142]
Date/Time: 2011-06-13 23:39:38.485 +1200
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: -1643976 sec
Crashes Since Last Report: 35
Per-App Crashes Since Last Report: 12
Anonymous UUID: D4811036-EA8D-479D-8D9F-11E2FC8F6D4C
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: /Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow
Referenced from: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Reason: no suitable image found. Did find:
/Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow: mach-o, but wrong architecture
/Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow: mach-o, but wrong architecture
Binary Images:
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <1C06ECD9-A2D7-BB10-AF50-0F2B598A7DEC> /usr/lib/dyld
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.36.9)
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545025B9SA02, 232.89 GB
Serial ATA Device: MATSHITADVD-R UJ-898, 3.5 GB
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000
I have reinstalled Mac OSX 10.6.3 and done the updates from there.
I have reinstalled ilife 11 from disk and done the updates.
I have deleted all the suggested files and then redone install and updates.
I have tried just reinstalling iphoto and doing updates.
Is there any way to get a replacement - /Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow
file with the right architecture?
Maybe you are looking for
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