My keyboard on macbook pro (laptop) is acting weird. One key is not responding at all. Have verified using Keyboard viewer and some other keys are printing the unresponsive character at random.

my keyboard on macbook pro (laptop) is acting weird. One key is not responding at all. Have verified using Keyboard viewer and some other keys are printing the unresponsive character at random. "z" is the unresponsive character.
Is it a damaged keyboard ?
The laptop is just 2 months old, will Apple replace it with a new one if its indeed a damaged keyboard or just repair, I use it for official purposes so being without a laptop is not much of an option.

No one here works for Apple, so we don't know what Apple might or might not do.  If it's a genuine defect, they will of course repair it under warranty.  It is not their responsibility if it effects your ability to work or not, so that's on you.
If, however, they determine that the key is problematic as a result of your misuse of the laptop, then everything is on you.  And trust me, if they find a glob of dried up beer or coffee there, they will charge you.
Your only choice is to take it in for repair.

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