My next step tomorrow will be OFCOM is this is not...

Question

I would like to start out with, would you pay for somthing that you are not getting/promised when you sign up for BT?
As of the point of composing this post i am sat in a local McDoanlds having to use the FREE WIFI Service to run my business as BT have cut me off and they are not open Sunday!!!!!!!
I would like to first of point out that if this is not resolved by tomorrow that i will be talking this matter to OFCOM regarding  the "service" that BT Provide me and the lack of customer support, failed promises and neglet to me as a customer.
When i joined BT (worst mistake switching from Plusnet) for the infinity service in August I signed up online and was told that i will have a £50 Sainsburys vouchers sent to me but it could take upto 90* days for me to recive them. I have called up 34 times to BT and the indian call centre, spoken to 4 managers, the BT Vouchers offline team. (NOTE NOT HAD ONE CALL TO ME) In January i had finally told BT that i had enough of chasing them for these vouchers and DEMANDED that they either send them to me by tomororw or I would stop paying my BT bill...
2 weeks ago BT stopped my intetrnet and phone service which i rely on to run my business, I had to call them and spend 1 hour on hold, repeat my long story for the 32nd time to an Indian call centre where i spoke to a manger who somewhat understood what i was saying
"Would you pay for a service that was promised to you when you sign up to a broadband provider"
No - He said
"So why should i pay for a service where i was promised £50 of vouchers and its been over 90 days,  I have called up 34 times to BT and the indian call centre, spoken to 4 managers, the BT Vouchers offline team and still not had my vouchers.
He explained that he would personally deal with me and get the "BT OFFLINE VOUCEHRS TEAM" to contact me within 3 working days, he also explained that he could only reactivate my service if i pay, now as i run a business from home i had to bite a bullet and sink my hard earned £££ into BT's pocket.
3 days have passed and again NOTHING from this BT vouchers team, so i had to spend time on hold (I SHOULD BE WORKING) and again repeat my story ask them to check the notes and so on and so on... they then transfered me to the "BT OFFLINE VOUCHERS TEAM" where i was greeted with some snotty woman who insidted that i had these vouchers, i explained that i had not and asked them why they would not send high value vouchers as Royal Maill Signed for? she ignored me and told me that they would have to look into this and if the vouchers had been claimed for that there was nothing they could do!
So she took some information from me and told me that they would have to make some inveastergations, i have no pro  blem with BT looking into the matter, but while they did i asked a simple plain question and wanted her word (Holly) that BT would not disconect me.
"I will put a note here to explain that while we are investergating your accound that your service would not be terminated due to you not paying your bill" and for anyone reading this - I wont pay as i have not had the vouchers.
It is now the 24th of Febuary and i have been cut off, i cant ring BT as they are not open on a Sunday and the number that BT tell me to call is an automated payment line LOL no chance BT.
If my service is not reconeted my BT Bill to this date wiped and a BT customer service have not made contact with me by 5:30pm 25th Febuary I will be cutting the line from BT and will be having OFCOM look into the matter on my behlaf and will be composing a story to the Daily Mail watchdog desk of the Shocking service BT provice. Id like to see if BT do have a shread of customer service left into them. Also these following questions i deman ansewrs to.
Why have i had to resort to the forums to get a answer?
Why have i had to make 34 calls to BT 
Why have i not recived my vouchers
Why do BT NOT send hight value vouchers as a Royal Mail signed for?
Why have i had my service cut when i was promised it would not be whille BT look into this matter for me
Why have I had to spend so many hours on hold or waiting to speak to someone and repeat my story again and again to.
I look forward to a reply.
Regards

Answer 1

Been in the same boat, I had to do all the leg work myself and people constantly making excuses up for slow speeds. Turns out I was correct, now talking with the Chairman and CEO Office department to take further action upon my miserable service from BT. 
Though Ofcom won't look at your case on a individual scale more of these reports will be appearing in Ofcoms hands and then will decide to step in to assert action whether this is rules and regulations, fines or even both.
Hope you get this fixed, I will also be moving ship once my contract has finished.
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