My photosmart 8250 prints the headings & color blocks on the diagnostic pages, but not the text.

My photosmart 8250 suddenly stopped printing ( I have Windows 7). The cartridges have ink & there are no error mssgs. The self-test disgnostic prints the headings, borders & color blocks, but not the text under each heading. I ran the diagnostic utility & it said there were too many print jobs (?) and I cancelled them as directed.I re-ran the test & It  said there were no problems found. But it still isn't printing. I went to the control panel and ran THAT diagnostic & it said it found some problem with the USB connection, but that it was resolved. But, it STILL won't print.  I tried everything the diagnostic utility suggested - uninstalled and reinstalled the updated  software & driver, restarted the computer, etc. and it still won't print.

Hi - Try following the steps in this document.  It will walk you through cleaning the rollers, which in many cases is the cause of this type of problem.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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