My temporary account will not let my purchased account start. I try to open a PDF and I get an ad to buy!

My one month trial copy of Adobe Pro XI expired. I purchased Adobe Pro XI for a year. Now I cannot get to my purchased account because the ad to buy Adobe Pro appears on the screen and blocks it until I try to purchase and Adobe tells me that I have an account and can download it again?

Hi,
You need to sign-in with your Adobe ID and password.
Please let me know that What is the exact prompt, you are getting on your screen after opening the Acrobat application?
Regards,
Rahul

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