My TV show purchases don't play correctly. When I click on them, a black screen with no audio plays. The timecode for the show runs, but I don't see or hear anything besides that black screen. Help!

My TV show purchases don't play correctly. When I click on them, a black screen with no audio plays. The timecode for the show runs, but I don't see or hear anything besides that black screen. Help!

Have you tried resetting the iPad:
Reset iPad:  Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.

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