Nakisa 4.1 - Org Chart does not display

Hello gurus,
I do have an issue with our fresh implementation of SOVN 4.1 (Org Chart, Build 0911012400, SAP_live build). I did set up the authentication to Logon Screen, and configured the org chart settings (very basic). I did not set up any Role mapping. My connection strings all have the same parameters, including the RFC username and password. They all test succesful.
When I log in the frontend, I get the famous message: "Cannot find the root of your orgchart. The orgchart box may have been deleted or
incorrectly specified, or no valid org structure can be found for the selected effective date. Please change the root of the chart or select another effective date. "
I did a capture of the log, and there is an error in the RFC wizard code, it seems:
7. 24 Apr 2014 08:06:25 INFO com.nakisa.Logger - Tenant ID: 000
8. 24 Apr
2014 08:06:25 INFO com.nakisa.Logger - LoginSettingsObject Load: 19
9. 24 Apr
2014 08:06:25 INFO com.nakisa.Logger - com.nakisa.framework.login.Main : LogIn :
Credential provider ActiveDirectory
10. 24 Apr 2014 08:06:25 INFO
com.nakisa.Logger - com.nakisa.framework.login.Main : LogIn : User to
authenticate znakisa_org
11. 24 Apr 2014 08:06:25 INFO com.nakisa.Logger - com.nakisa.framework.login.Main : LogIn : Authentication provider SapStandard
12. 24 Apr 2014 08:06:25 INFO com.nakisa.Logger -
com.nakisa.framework.login.Main : LogIn : User authenticated znakisa_org
13.
24 Apr 2014 08:06:25 INFO com.nakisa.Logger - com.nakisa.framework.login.Main :
LogIn : Authentication row is null
14. 24 Apr 2014 08:06:25 INFO com.nakisa.Logger - com.nakisa.framework.login.Main : LogIn : User population provider is Database
15. 24 Apr 2014 08:06:25
WARN com.nakisa.Logger - Configuration merge warning: : Right configuration is
null - Merge skipped!
16. 24 Apr 2014 08:06:25 INFO com.nakisa.Logger
- ApplicationConfigurationManager:mergeConfigurations 0
17. 24 Apr 2014 08:06:25 WARN com.nakisa.Logger -
Configuration merge warning: : Right configuration is null - Merge
skipped!
18. 24 Apr 2014 08:06:25 INFO com.nakisa.Logger -
ApplicationConfigurationManager:mergeConfigurations 0
19. 24 Apr 2014 08:06:25 ERROR com.nakisa.Logger -
com.nakisa.integration.sap.manager.SAPConnector_RfcWizard :
java.lang.NullPointerException: while trying to invoke the method
com.sap.mw.jco.JCO$Function.getImportParameterList() of a null object loaded
from local variable 'function'
20. 24 Apr
2014 08:06:25 ERROR com.nakisa.Logger - java.lang.NullPointerException: while
trying to invoke the method com.sap.mw.jco.JCO$Function.getImportParameterList()
of a null object loaded from local variable 'function'
21. at
com.nakisa.integration.sap.manager.RfcWizardIntegrationClassParameterSetter.setParameters(RfcWizardIntegrationClassParameterSetter.java:25)
22.
at
com.nakisa.framework.data.commandProcessor.impl.sap.BaseFunctionProcessor.call(BaseFunctionProcessor.java:104)
23.
at
com.nakisa.integration.sap.manager.SAPConnector_RfcWizard.getDataSet(SAPConnector_RfcWizard.java:50)
24.
at
com.nakisa.integration.sap.manager.RfcWizardIntegrationClass.getDataSet(RfcWizardIntegrationClass.java:106)
25.
at
com.nakisa.framework.data.commandProcessor.impl.sap.BaseFunctionProcessor.getDataSetFinal(BaseFunctionProcessor.java:120)
Would you happen to know what is the issue here?
Thank you for your help!
M.E.

Hi Matthew,
How about the directory search function ? Does it work ?
I would follow below troubleshooting steps.
1. Validate If Transport Pack and ABAP Add-on are installed properly
2. Restart the Nakisa application and check
3. Check If User ID has correct authorizations in SAP
4. Check If Data is correct
5. Do the RFC trace
Regards,
Dipak Bujjad

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<br />
*Adobe PDF Plug-In For Firefox and Netscape
**Current versions are 9.4.2 and 10.0.1 (aka Reader X)
**More info about version 10 (aka Reader X)
***New Adobe Reader X (version 10) with Protected Mode was released 2010-11-19
***See: http://www.securityweek.com/adobe-releases-acrobat-reader-x-protected-mode
#'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#'''Update Adobe Reader (PDF plugin):'''
#*From within your existing Adobe Reader ('''<u>if you have it already installed</u>'''):
#**Open the Adobe Reader program from your Programs list
#**Click Help > Check for Updates
#**Follow the prompts for updating
#**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
#*Download complete installer ('''if you do <u>NOT</u> have Adobe Reader installed'''):
#**Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want
#**Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below
#**Click "Save to File"; save to your Desktop (so you can find it)
#**After download completes, close Firefox
#**Click the installer you just downloaded and allow the install to continue
#***Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
#**'''<u>Download link</u>''': ftp://ftp.adobe.com/pub/adobe/reader/
#***Choose your OS
#***Choose the latest #.x version (example 9.x, for version 9)
#***Choose the highest number version listed
#****NOTE: 10.x is the new Adobe Reader X (Windows and Mac only as of this posting)
#***Choose your language
#***Download the file, SAVE it to your hard drive, when complete, close Firefox, click on the installer you just downloaded and let it install.
#***Windows: choose the .exe file; Mac: choose the .dmg file
#*Using either of the links below will force you to install the "getPlus" Adobe Download Manager. Also be sure to uncheck the McAfee Scanner if you do not want the link forcibly installed on your desktop
#**''<u>Also see Download link</u>''': http://get.adobe.com/reader/otherversions/
#**Also see: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (do not use the link on this page for downloading; you may get the troublesome "getplus" Adobe Download Manager (Adobe DLM) and other "extras")
#*After the installation, start Firefox and check your version again.

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