New HP Officejet Pro 8500A Eprint Issue

Just setup my new Officejet Pro 8500A.  I can't connect to the eprint server to obtain my eprint email address.  Tech support keeps saying the eprint server is down. I am trying to connect from my printer by going into "settings", "web Services Settings", then "printer email address".  The printer goes out to the internet but is never able to connect to the HP eprint server. I am sure i am connected properly.  i download an up-date already.  I hope this server does not go down for days. Yikes!

Hi RFreeman,
The HP ePrint Server was experiencing degraded performance but this has been resolved.
Where you able to register and receive the information page printout?
Are you still seeing this issue?
When you login to ePrintCenter, what is the status of the printer?
How is your printer connected to the router?
Thank you.
I am an HP employee
**** Please mark the post that solves your problem as "Accepted Solution" ****

Similar Messages

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    kathyfrompalmyra wrote:
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    Apple says that it will work.

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    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

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    This question was solved.
    View Solution.

    Hi David,
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    How do I do double sided printing with eprint?  Why is there no option to change it online?  I have
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    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Can't setup ePrint and Web Services on my New HP Officejet Pro 8600!

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    I have the same problem! The 8500A Plus (A910g) won't print after I replaced with a new magenta cartridge.  I get the following message "replace the following depleted ink cartridge to resume printing."  I bought another HP cartridge from best buy and got the same message.  I then took all the cartridges out and noticed at the base of the cartridges slots that it was a pool of redish pinkage ink in all cartridge slots.  It is like the magenta ink port is wide open and depleting the ink within seconds.  What is going on here, a defect in the printer?

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    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

  • Officejet pro 8500A; loses ability to connect to the server

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    Hello @fsh42na, 
    Welcome to the HP forums.
    I understand that you are experiencing some network issues with your Officejet Pro 8500A.
    I would like to help.
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    The post is for a Photosmart 7510, but the steps should be very similar.
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    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • HP Officejet Pro 8500A Plus - Magenta Not Printing

    I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta. 
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    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
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    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • Can't get Officejet Pro 8500A to print using a Bigpond wireless network

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    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • HP Officejet Pro 8500A Plus and I am unable to find drivers for MacOSX 10.4 Tiger

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    Hi bhappie,
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    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Officejet Pro 8500A Plus e-AiO (CM756A)

    Dear reader,
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    Hi jbhpforum,
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    Thank you.
    I am an HP employee
    **** Please mark the post that solves your problem as "Accepted Solution" ****

  • Driver HP Officejet Pro 8500A A910 - for Mac OS 10.9

    Hi,
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    Hi Dinger59,
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    Hope this helps you.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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