No Customer Service with Phone Line

I requested a transfer of phone service over a month ago.  No service, yet.  Two technicians have come out and diagnosed the problem as a Foreign Exchange issue stemming from a transfer of service.  I called the customer service line on 3 different occassions today, they hung up on me three times.  No explanation given.   Who do i call?

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

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  • I have an iphone 4 with a talkmobile contract sim. I am unable te send or receive mms. I have spoken to talkmobile customer service, my phone settings are correct. Aplle say that it is a network problem, can anyone help?

    I have n iphone 4 with a talkmobile contract sim. I cannot send or receive msm. I have spoken to talkmobile customer service, my phone settings are correct,Aple say it 8is a network problem!! Help!!

    talkmobile is not a supported carrier. It's very likely that you have the same problem suffered by people who attempt to use T-Mobile in the U.S. MMS simply will NOT work because the network is not compatible with the iPhone. If you want full functionality, you will have to switch to a supported carrier.
    A list can be found here: http://support.apple.com/kb/ht1937

  • At a loss with phone line and broadband

    Hi,
    First of all, sorry for cross posting this, but as you might gather I'm currently stuck between a rock and a hard place.
    http://community.bt.com/t5/Phones/At-a-loss-with-phone-line/td-p/54639
    I'm not going to repeat everything in that post, just to say when all equipment is unplugged and you get crackles and white noise through the phone, it can not be equipment, no matter how intermittent. Am I correct?
    The main reason for cross posting is around the annoying BRAS IP profile. It seems that for 30mins of static, I get stuck on a 130k profile for 3days. I could cope with the occasional outage or slow down, but 3days is half a week and when you have the recent bad weather, you get 1day of decent profile before the next spat! As a result of this, I would like to see if anyone else in the community has been through similar?
    I will point out that I have been working in IT for 13years, so I like to pretend that I know something about things, but I must say that BT is one of the only companies that I deal with and dealt with that seem insistent on blaming the customer for everything. 
    Connection information
    Line state Connected
    Connection time 0 days, 1:44:21
    Downstream 2,048 Kbps
    Upstream 448 Kbps
    ADSL settings
    VPI/VCI 0/38
    Type PPPoA
    Modulation ITU-T G.992.1
    Latency type Interleaved
    Noise margin (Down/Up) 9.6 dB / 19.0 dB
    Line attenuation (Down/Up) 53.0 dB / 29.5 dB
    Output power (Down/Up) 17.8 dBm / 12.1 dBm
    Loss of Framing (Local) 0
    Loss of Signal (Local) 0
    Loss of Power (Local) 0
    FEC Errors (Down/Up) 5261636 / 45
    CRC Errors (Down/Up) 0 / 2147480000
    HEC Errors (Down/Up) nil / 28
    Error Seconds (Local) 134
    Solved!
    Go to Solution.

    No I'm suggesting the mod team is preferable to calling India ....
    What they do with you is down to them ....  and you.   
    Allbeit I doubt you'll see a profile reset, but even better you may see a lasting resolution, hopefully.    

  • Appalled by the lack of customer service - NEW PHONE is DEFECTIVE

    I was leaving for California at the end of July and needed a battery for my Galaxy Note 2. There were none to be found. Verizon agreed to allow me early upgrade to the Galaxy Note 3. After daily phone conversations with customer service, I finally got my phone 4 days after it was to be shipped next day air. I had to pay $75 California tax and a $15 next day fee. I live in Massachusetts and although we are known as "Taxachusetts" - it would not have been that much if sent to my home. Needless to say, I get the phone and it is unable to hold a charge (not being used) for more than 8 hours. I called customer service at least 10 times for a matter of at least 8 hours and have no resolution. I cannot get a new phone because I am beyond the 2 week deadline - "Really?" at that point I had the phone for 3 1/2 weeks. I have a phone bill sitting on my table for $418.00 (to include equipment) - I will not pay for this phone until they send me a new one. I do not think that is unreasonable, yet, each of the 10 customer service and supervisors I spoke with told me that is not possible - no one could do that for me...Look, all I want is a phone that works and VERIZON WILL NOT ASSIST ME WITH THIS SITUATION!!! I have been a customer for a long time and am absolutely appalled by the lack of customer service!!! I am asking those on here for help.  What carrier should I move to?  Evidently Verizon does not need my service - and I am happy to share with my "Friends and Family" what a deceptive company this is.  So what do you all suggest?

     It's as my original messages states.  After taking the iPhone5 to a verizon store and being told is was a known defect with the screen, we sent the phone back and received a refurbished phone.  After weeks, we were sent an email with a picture imbedded that would not display.  It stated the phone had internal damage.  We certainly would not have returned the phone had we not been instructed to do so by Verizon or if it was damaged.  We requested to send the refurbished IPhone back - we would have rather paid for a brand new phone than $300 for a refurbished one.  We were told we could not.   Beyond this - the support was unreal.  The first person we spoke stated there was zero record of our original call to support to return the phone although our detailed calling bill showed a 35 min call.  Three calls later and no one was able to show us the damange, prove it was our phone, etc.  I'm not convinced this isnt some sham to get more money to be honest.  We've been with you for 10 years.  I do not want to pay for a refurbished phone especially when a verizon tech instructed us to send the original back due to a defect. 
          From: Verizon Wireless Customer Support <[email protected]>
    To: flash sam <[email protected]>
    Sent: Tuesday, October 28, 2014 4:16 PM
    Subject:  - Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
    #yiv7047612359 img
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    A message from the Verizon Wireless Community
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    Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
    created by Verizon Wireless Customer Support in Verizon Wireless Services - View the full discussion                  There's no need to consider canceling service with us flashsam. This is certainly not the wireless experience we want you to have! Let's take a look and see what options are available and keep you as a happy wireless customer. If you can send us a private message then we can look into this.
    Thank you…
    ArnettH_VZW
    Follow us on Twitter @VZWSupport    Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Verizon Wireless Services by email or at Verizon Wireless Community
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  • Discover Bluetooth LE Device and its custom service with uuid and its characteristics

    Hello Team,
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    Hello Priyanku,
    >>Is there any way I can do that?
    As far as I know, there is not such API that you can use to enumerate all services belonging to a Bluetooth LE device, nor all characteristics belonging to a service.
    >>Or do I have write C# wrapper to use winsock2.2 library to call native code to access Bluetooth stack?
    I suggest that you could try it.
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    Click
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  • Horrible customer service with a bad phone for the first time in years!

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    Sincerely,
    Tammy <Personal information removed for privacy.>
    (The conversations were saved by email so you should have copies of both the hang up and then the call where she just left me sitting and waiting!  If you do not have copies of the emails I do please feel free to ask!
    Message was edited by: Verizon Moderator

       I tried for 30 minutes to get to billing and all I could get was a computer that wanted money, no option for service rep. I had to change the date on one of my payments and ever since I have been getting texts saying I missed a payment and I had to call them. After I went through the aboved mentioned I finally called the new business line and was able to get transfered to billing. The lady was rude and didn't want to wait on my responses. She said I had schechuled it for the 1st and that why I was getting these texts , I was holding the paper, gave her the conformation number and told her it was for the seventh, all of a sudden the phone starting breaking up.  I never had problems like this till my idenity was stolen and some guys got into my checking account, we caught it early and was able to close the account and open another. I had verizon on auto bill in the account and that was the only one I forgot put in the new info. Of course it was returned as closed. As soon as I saw this I checked the profile and changed it. They charged me the fee ( of course) and I called them to explain why this happened and apologized. Ever since then I have been treated like I'm a bum and that I don't pay my bill. I have been with them since 2000 and I'm thinking of changing it in September when the contract is up.

  • At a loss with phone line

    Firstly I am stating for the record that I have a problem with my phone line. My broadband issues are just a by-product of the phone line fault.
    This problem has been going on for several years, although, 2 months ago i made some progress.
    The problem with my phone line occurs during extreme weather conditions, heavy rain or winds and as a result of it not being a permanent feature of my phone line. Over the past year, it has got a lot worse (broadband constantly dropping, struggling to be heard when on the phone), and after a lot of arguing with BT an engineer came out. Now bare in mind that the BT line tests came back as perfect and not a problem. engineer took one look at the cable coming in to the house and it crumbled in his hand. He also mentioned that he was picking something "odd" up on the line, but couldn't be sure what it was and seeing as the broadband connected that he would leave it.
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    Any advice as to how I can take this forward?
    Solved!
    Go to Solution.

    I thought I had better post an update and I am pleased to say that it seems it has a potentially positive outcome.
    First of all the lady I spoke to on Friday got back to me yesterday to say that yet again OpenReach had investigated my issue "outside the property" and claimed to have "fixed the problem". While I am sceptical that they actually did anything (surely the broadband should have disconnected, if they fixed anything like replacing a cable, but as I am not a telcom's engineer I have not authority to make judgement), the lady implied that I had a case to dispute any charge if it ended up on my bill.
    The second was a response from a forum moderator who says that after reading my posts, my email and my fault reports, they say that it sounds like this is being caused by "a high resistance fault on your line. These can be very had to get to the bottom of unless the engineer is testing the line when condition are bad" and while notes that the fault has been closed (conversation yesterday with lady from BT), they suspect that if the line does have this type of fault, then it is highly unlikely that the fault has actually been fixed and I should contact them back as soon as the noise starts up again. Oh, and they have requested no charges be applied for the visit on Thursday.
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  • Major Problem with Phone Line and Support.

    Well my problem started about a month and week ago. The problem is that my phone line is messed up. My line drops out unexpectedly and I cant receive calls or send calls. If it does work then the phone only rings for half a second 3 times. If you dont pick it up mostly on the first ring you cant answer the call. And if it doesnt the caller who calls me gets a verizon voice message thing that is setup for the previous owner of the phone number. We called verizon a month ago and setup a appointment for the 18th. Well they called the 17th and said they were sorry they missed us for the appointment on the 17th. We told them it was on the 18th and they said that they guess they forgot to call to tell us the date was changed to the 17th. So they said they will have someone out the next day, on the 18th. We waited at home and they still didnt show up. We called and they set a appointment on the 28th. We waited and they never came again. Now its the 30th and its getting rediculous. We refuse to pay for a service that will never be fixed and we cant use but for 1/3 of the time, if lucky. Is there any fix to this other than getting another appointment?

    It sounds to me like your phone line has a short somewhere.  If it was a "hard short", your phone wouldn't work at all.  But yours rings, and then shorts out.  Could be a wiring issue, or it could be a phone issue.  I would unplug all equipment (phones, faxes, computers, etc).  Then take one good phone to a jack and plug it in.  See if the problem still exists.  If it is still a problem, try a different phone at that same jack.  If it's cleared, the problem is with the first phone, if it's still there, unplug the phone and try a different jack.  If the problem cleared, the trbl is at the first jack.  If it's still there, then you either have a short somewhere inside your home wiring, OR the phone number MIGHT BE FORWARDING to another number (which would explain the strange message that callers receive).  Find out how to remove call forwarding in your area (usually by hitting *73 on your phone).  Please post results. 
    Brian K
    Verizon Telecom
    Fiber Solution Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • Upgrading with phone line internet access

    I haven't been able to upgrade my computer because it takes so long with the phone line. We have cable available here but it is extremely expensive and I don't want to give my money to a corrupt corporation (Cablevision!). Other services ATT/Verizon aren't available in our area yet. In the meantime, how can I upgrade? I asked at an Apple store whether I could get upgrade cd's and was told No. True?
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  • Total Lack of Customer Service - New Phones Elsewhere

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  • Poor customer service with resolving billing issue

    I ported 3 numbers from my AT&T account to Verizon in the Hudson Valley Mall, Kingston , NY. Matt << last name removed to comply with Verizon Wireless Terms of Service >> who is the stores manager and an excellent sales person encouraged us to each get the new iPhone 6. We also got a hotspot and tablet on the same day. He made a big deal about how there were no activation fees, there were mail in rebates and line credits for bringing our lines over on 12/22/14 as I had mentioned that being so close to Christmas I was anxious not to overspend. He wrote down what our bill would be monthly for 3 iPhones, 1 hotspot and 10GB of data inclusive of tax @$172 prior to my signing up. We subsequently added the tablet since he "introduced" it to my 4 year old daughter while we were signing up as being "free if you get it today with mail in rebate" that was going to add an additional $10/month and $11/month for one line with insurance. That brings the bill to roughly $198 - allowing for an additional $5 for tax on those items.
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    Message was edited by: Verizon Moderator

    If the activation fees were on your first bill, you did NOT go to a Verizon store. Verizon stores charge activation fees at the point of sale, not on your first bill. 3rd party retailers are not able to charge activation fees at the point of sale, but are instead added to your first bill. Since you did not pay the activation fees at the point of sale, but instead on your first bill, the store was a 3rd party retailer, premium retailer, etc...
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  • Problem with phone line after moving flats

    I have moved to a new flats 3 months ago.  We transferred our BT line (BT is our phone and internet provider) to our new flat, internet works fine, but the phone line doesn't! We are not able to call anyone, or receive any calls. Is it something we can do to fix it on our own or should we call an engineer? Will it cost us anything if we call a BT engineer?
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    Try the self help guide first
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    If you are sure the fault is not within your premises, then you can report the fault here
    Reporting Phone Faults
    Provided that the fault is external to your house, then you should not be charged.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Problem with phone line after installation of BT I...

    Hi,
    After persuading my dad (86) to switch from aol to BT infinity he is still without a working phone line.  The phone line worked perfectly before switching to BT.  Bt infinity was installed 5 weeks ago and ever since then his phone line developes a loud buzzing noice then breaks up completely after about 1-2 minutes into a call.  Has been reported to BT several times, 4 BT engineers have been out to try and fix the problem without any success.  We do not seem to be getting anywhere with BT and do not know what to do next. 
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    Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
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    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Help with phone line in new home

    I hope someone can help me.
    I have moved into a new rental flat. There is a telephone socket and the phone still works. I was able to get the number by calling my mobile.
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    If I cannot find out who it is connected to, how do I trasnfer it?
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    Very grateful for assistance.

    Keith_Beddoe wrote:
    What happens if you dial 150, do you get connected to BT?
    sky use 150 as well so they may well answer the call?
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

  • Problem with phone line

    Hi there,
    I have been having problems with my phone line since May. The line is fine until one day I will pick up to make a call and there will be no dial tone. The tones on the keypad make a noise but the call doesn't happen. No one can get hold of me on my landline. When I get my son to do a line check the phone works again for a few days and then the problem starts again. This has all started since I got broadband. I have had two visits from engineers, the last one being Friday 20th August. That engineer told me he couldn't understand what was happening, he thought it might be the old underground cables and they couldn't cope with the broadband. I have the same issue again and am at my wits end. What should I do next? 

    Hi Coomrith and welcome
    Did the engineer say whether he was going to escalate this?
    You could email the forum mods - [email protected] with your name, account number, phone number and a link back to this thread. They may be able to offer some assistance.
    -+-No longer a forum member-+-

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