No SB Live? But it wor

Something wrong with my install? !
When I try to use Diagnostics, I get the message:
"You do not have SBLi've! installed on your computer.
Read the FAQs and the numerous strings on Diagnostics, etc. Checked on known bugs, downloads, etc. But nothing there has shown me any way to fix this one. Happened after full system restore to XP-HE, then SP2, but before Windows Updates.
Card installed - Device Manager = fine.(All old/onboard audio/spkrs off)
Programs installed from CD fine. At least no "failure or error" messages.
And I have sound-out to amplified system. No problem, right?
I can open any program in the package (EAX, Mixer, HQ, MIDI, etc.) but...
Here's the rub: No Help (or ?Mark) will open, and...
When I try to use Diagnostics, I get the message:
"You do not have SBLi've! installed on your computer.
I can change presets, go back to original(for the board)and the sound is fine. Dlls are there, drivers are there, program is in Program Files, but can't use diagnostics or any help/? items. I've uninstalled/re-installed, checked bios, explored program CD, searched dri've(s), removed remaining "pieces" left by add/remove pgms, correct drivers in right folder, etc.
Anybody got an idea on this one?

Thanks for the response, but...
"Happened after full system restore to XP-HE, then SP2,..." means I DID install SBLi've
on a clean install of system - on a wiped dri've.
Still have the problem - and not nearly enougn answers at this forum - especially when I read so many REPEATED problems, none of which seem to interest the manufacturer enough to fix anything.
Again, Thanks for your response. I do appreciate your taking the time.
Until the next time...

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