Odd Missing Search Results

I've seen this happening for years and never paid any attention to it. But, after a user inquiry, I'm trying to understand what's happening.
When performing a global full text search for a name or email address, some items may not be returned/found. e.g. searching for Tom or [email protected] returns many results, but a few messages are not included in the results. However, searching by From/Author for Tom or [email protected] does return the previously missing messages.
The previously missing messages have Tom and [email protected] in both the From field and the body of the messages in the form of headers from replies. Quick Finder has been run since the messages arrived.
Can anyone explain to me what's happening? Is this an odd quirk in the way that (global)find works or is there an indexing issue that I am unaware of?

In article <[email protected]>, Phopwood
wrote:
> Is this an odd quirk in the
> way that (global)find works or is there an indexing issue that I am
> unaware of?
I'd be inclined to think that there are some issues with indexing.
It will depend on whether you are doing this on caching mode or on-line
mode as to which index needs a wake up smack. In fact comparing a
search between those modes will tell you a whole bunch.
For the PostOffice index
https://www.novell.com/support/kb/doc.php?id=7012997
For caching mode, this might still work
https://www.novell.com/support/kb/doc.php?id=3592035
if not, try the following (based on conversation with Tim Haywood and
others at last BrainShare):
shut down your GW client
remove (move to another location for backup) the contents of
(cachingmailbox)\rofdata\index\*.*
Launch your GW client and let it think a while. A 12GB mailbox did
reindex by morning. This is an improvement from GW8 and earlier
(possibly early 2012 as well) where only the first 1000 unindexed
messages were indexed on each startup of the GW client in caching mode.
Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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