One iPod and iPhone Syncs but not the others

My daughter has both a iPhone and iPod that are not recognized by either iTunes or her laptop.  However when I use my iPhone and iPod they are immediately recognized using the same cable.  Any thoughts about why this could be?  Is there something in the device settings that needs to be set?  Any thoughts are appreciated!

- Try resetting both unsean devices. Nothing will be lost.
Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Do the non seen iDevices have iOS 5 and the seen ones have a lower iOS? iOS 5 requires iTunes version 10.5.x.

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