One of first versions of macbook air with black horizontal lines on bottom one third of screen and vertical line also one third of left side of screen

one of first versions of macbook air with black horizontal lines on bottom one third of screen and vertical line also one third of left side of screen

Hi
I've recently notice I have a thin black line in my screen.. I went to Apple store and was told it’s a hardware problem (400$+ to fix as no warranty).
This is the second time I’m having hardware screen issues with a Macbook Air (last time it was 3 months after I bought it, and it was replaced with this one)
Looks like the Macbook Air screens are very problematic! Anyone experience something like that?
Thanks,
Eyal.

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Aperture printing with black horizontal lines on Epson RX580

Hi all,
I've recently converted to a Mac and Aperture after decades on PCs. I just printed my first pictures with Aperture on my old Epson RX580, and they have thin but distinct black horizontal lines. About 3-4 evenly spaced lines on an 8x10.
It's possible that my printer is just dying. I did the nozzle test and the alignment test and cleaned the nozzles a bunch of times. But the lines are still there.
I'll try to print from another computer (to confirm that it's the printer), but is anyone familiar with this? Could it be something in the Aperture settings or in the way it talks to the printer?
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Hi
I've recently notice I have a thin black line in my screen.. I went to Apple store and was told it’s a hardware problem (400$+ to fix as no warranty).
This is the second time I’m having hardware screen issues with a Macbook Air (last time it was 3 months after I bought it, and it was replaced with this one)
Looks like the Macbook Air screens are very problematic! Anyone experience something like that?
Thanks,
Eyal.

Macbook Air early 2014 - Horizontal lines in screen

Hi to all,
I would like to add my problem to the community. I bought this September a Macbook Air (i7,8GB RAM, 256GB, Samsung Display LSN133BT01A02) and I had the horizontal lines problem. As you understand the problem is not great and it does not affect the performance of my Mac but since I bought it I want everything to be perfect (it is not a cheap machine). So, I contacted Apple and they suggested me to go to an Apple Service Centre. The "geniuses" changed the Logic board and they have done a mistake in its order, so I had it back with an i5 processor. "Fortunately", even with the downgraded machine I had the same problem. So, I recontacted Apple and I had a replacement of my machine. Now, I have one new machine (i7,8GB RAM, 256GB, Samsung Display LSN133BT01A02) and again the same problem. Guys this situation drives me crazy and completely disappointed with my Air (ok, I know that I may overreact), but my main issue is to find out if this is a software or hardware issue. In both cases (old and new machine), the lines were appearing after many hours of usage, they had a length varying from few inches to the whole screen and their number were mainly one (one pixel thickness). An other interesting point (that makes me believe in the software issue) is that the colour of this line was the one of the previous window that I open. As a result, having many windows open, the colour of the line is the "damaged" colour of the previous window that I minimise.
To troubleshoot the problem I have done a complete format of my Mac, SMC reset, PRAM reset but still the issue is there. When the line is there I move the screen and nothing happens & in the screenshot the lines are not present.
Now, I want to discuss about the possibility to be a universal problem with Airs (and especially with the ones that have Samsung Display). I am wondering about the possibility of being so unlucky since also other guys had the same issue after even 3 replacements. I really opened this thread so as to hear your opinion and if somebody troubleshooted the problem it could be extremely interesting. I would like also to add that also in Yosemite the problem is still there.
Thank you all!

Just to add also a more technical view point: I said that I have this problem after many hours of usage. So I guess that a garbage collector (software base) of the Mac does not work so properly and consequently it leaves garbage to the memory. This may lead some timers (internal clocks) to sub-function and as a result the rendering of the graphics to be damaged in some points.
I am not an expert but I try to guess what is happening.
Thanks for any contribution.

HT203421 i buy a macbook air with my friend and i changed the apple id also.at first i can update the application but now its impossible to update the application.when i clock to update it shows the id of my fren andsomebody do you have idea to solve this

i buy a macbook air with my friend and i changed the apple id also.at first i can update the application but now its impossible to update the application.when i clock to update it shows the id of my fren andsomebody do you have idea to solve this problem.

The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted in Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.

Macbook air: i dont want my friend to hear what i am hearing on the computer while calling. i have newest version macbook air with Lion. and while calling someone via skype, i dont want them to hear what im hearing on the computer

title self askes.
macbook air: i dont want my friend to hear what i am hearing on the computer while calling.
i have newest version macbook air with Lion.
and while calling someone via skype, i dont want them to hear what im hearing on the computer such as Itunes, youtube, or whatever comes out of speaker.
samething happends when im using headphones.
i wanna listen to the music or watch youtube video during the call,
but it is almost impossible b/c my gf can hear the sound coming off the computer much louder than my actual voice.
this is not fun.

You are not going to be able to run your old system from the backup on this old computer as the hardware is incompatible.
You need to get a new computer or a refurbished one.

I have a Macbook Air with Mountain Lion..I upgraded to the latest version called Mavericks OX now it crashes a lot...when I use the shift key especially I now have version 10.9

I have a Macbook Air with Mountain Lion..I upgraded to the latest version called mavericks ox now it crashes a lot...when I use the shift and Caps keys especially. I now have version 10.9. how can I get mountain lion back and get rid of this update?

all of my software was current before i upgraded to maverick....i don't know why this is going on...any help?

How do i log in on a macbook air with out wifi for the first time

How do i log in on a macbook air with out wifi for the first time

More details needed.
Otherwise just startup the computer and enter your password.
New Mac?
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.

In-built camera in Macbook Air with OS X version 10.9.1 is not working

In-built camera in Macbook Air with OS X version 10.9.1 is not working. Can anyone help?

Hope info from this article is helpful.
http://support.apple.com/kb/HT2090
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Best.

My macbook air with snow leopard OS. migrated to OS lion and have installed Java RE. a Bank website while opening in Java shows one error which window activity shows some applets not opening. it was fine in snow leopard. will somebody help?

My macbook air with snow leopard OS was purchased last year. Recently migrated to OS lion and have also installed Java RE. A Bank website while opening in Java shows one error which window activity shows some applets not opening. But it was fine in snow leopard. Will somebody help?

My macbook air with snow leopard OS was purchased last year. Recently migrated to OS lion and have also installed Java RE. A Bank website while opening in Java shows one error which window activity shows some applets not opening. But it was fine in snow leopard. Will somebody help?

I have a new MacBook Air with a USB super drive. I put in the DVD and I get nothing. No icon on the desk top and DVD player is no help. How do I play a DVD or eject the one in now?

I have a new MacBook Air with a USB super drive. I put in a DVD and I get nothing. No Icon on the desk top, no help from DVD player. How do I get it to play and how to eject it now that it's in?

There's a defect. The computer is in warranty so take it in for repair.

Migrating to new macbook air with Lion, entourage 2008 doesn't work

I bought a new macbook air with lion installed. trying to migrate data from my old macbook with snow leopard. Got most data across, and installed my most frequently used applications:
- office 2008: most office apps 2008 work, if buggily. entourage not, see below.
- firefox (hangs up when downloading updates)
- dropbox (ditto)
<these two problems may have something to do with internet proxy settings, will try to sort that out later>
MAIN ISSUE:
entourage wont open at all. so for now i'm using my old comp for e-mail and the new for the rest.
MY OPTIONS:
please advise (1) what you think is the most time & nerve-saving option (2) how to do it smoothly:
A) try to get office 2008 to work.
when trying to open entourage, it tells me this version (office 2008 12.0) cannot open this entourage database (12.3)
error for other apps says there is a problem with database, and rebuilding several times did not fix it.
would have to start with updating to the version i used last (office 2008 12.3). Problem is the ms office updater does not seem to work on lion. the first update does not open, says it does not support powermac.
B) buying office 2011, and migrating entourage 2008 to outlook.
I suppose the best way to do this is to install office 2011 on the old mac first, then on the new one, then move database, right?
C) migrating from entourage 2008 to lion mail.
best way to do this would be to import entourage email to leopard mail, then move those files to the new mac? and move entourage addresses into the mac addressbook. my major concern is that i have a lot of mailing rules, and a fair bunch of notes. a lot. i;d rather not have to recreate those by hand. Is there a way to import rules from entourage to mail?
i also habe a huge backstock of mail, over 10,000, and a correspondigly huge addressbook (within entourage). i'm ready to abandon entourage at last (though i used it for a decade), but i want to have my addresses, my rules, and at least the last 3 yrs of emails. i get about 130 mails a day so i need plenty of automatic organizing capability.
i never had issues my old mac/snow leopard, i just ran out of ram and the one usb broke, so i figured it's time. kinda sorry i did not just get the usb repaired and extra ram. what a hassle these migrations always are.
cheers!
maedi

Kappy wrote:
Yes, repairing first is a sound idea. In my experience I've only moved from Entourage to the OS X applications or from one version of Entourage to another. In the latter I've been able to just copy over the Microsoft User Data folder. But I have not used Entourage for quite some time.
Microsoft don't make it quite that easy to migrate to their own applications, but the import from a 'tidy' .rge file works well, I had a lot of issues with the first few I migrated but after performing a database repair prior to import all proceeded smoothly.

Should I get a £999 13 Inch Macbook Air with 128 GB SSD or a £1249 13 Inch Retina Macbook Pro with 128GB SSD

I am a twelve year old boy ready to get my first Mac computer. I already have an iPad 3 and I really like it. Now I'm going to start saving up for a Mac and I am down to two choices, as listed above. I'm going to be using it for web browsing, games, drawing, word documents, presentations, movies, video calling, messages, Windows 8 and I will be using quite a few apps from the Mac App Store.
Also could you tell me how long Apple support the MacBook Air with the latest version of OS X and how long they support the MacBook Pro with the latest OS.
I also want to know if it is worth paying £200 to upgrade a 128GB SSD to a 256GB one.

If past history serves, Apple will support the 2013 models for 5-7 years with new OS upgrades but there's no guarantee. However that doesn't mean the computer will be worthless. I have a 10-11 year old Mac serving as a guest computer running an OS two versions old. It still does everything our guests would want to do while they are visiting.
The 128GB drive is the smallest I'd recommend and for a teen (who is likely to collect media and lots of software) I'd call the 256GB a very good idea - especially ince you indicate you want to run Win8 too.
The retina MacBook has a gorgeous display and has a faster processor but all those extra pixels push the GPU to the max. Until faster GPUs come along I'm avoiding the retina computers.

My MacBook Air will not turn on. I get a white screen with the apple logo and a spinning star that just does that for hours

My MacBook Air will not turn on. I get a white screen with the apple logo and a spinning star (search icon). It will spin for hours and never go away unless I power off.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

When I login to my bank, I get the message: 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. Have new MacBook Air with Yosemite. How to solve this problem?

When I try to login to the website of my bank, I get the following error message:
403 - Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied.
I have a new MacBook Air with OS Yosemite installed.
What is the problem and how can I solve it?

Some websites require a special client certficate for access. If you don't have that certficate, you'll have to contact the site operator to find out how to get one.
Sometimes the problem is caused by a web server that is configured to request an optional client certificate. Safari treats the request as mandatory. In that case, other browsers such as Firefox and Chrome may be able to connect to the site, because they ignore the request.
The first time you were prompted for a certificate, you may have clicked through a dialog that requested access to the Apple certificate in your keychain that is used to secure the iMessage service. In that case, you may be able to regain access to the site in Safari by doing as follows.
Back up all data.
Double-click anywhere in the line below on this page to select it:
com.apple.idms.appleid.prd
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Paste into the search field in the Keychain Access window by clicking in it and pressing the key combination command-V. An item may appear in the list of keychain items. The Name will begin with string you searched for, and the Kind will be "certificate."
Delete the item by selecting it and pressing the delete key. It will be recreated automatically the next time you launch the Messages or FaceTime application.
The next time you visit a site that prompts for an optional client certificate, cancel out of the prompt. You may have to do this several times before the server stops asking.
Credit for this idea to Christian Braukmueller of SAP.

One of first versions of macbook air with black horizontal lines on bottom one third of screen and vertical line also one third of left side of screen

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