ORA-01102: cannot mount database in EXCLUSIVE mode

Hello,
I am working with an Oracle VM Template: Oracle Application Server 10g Release 3 WebCenter (x86 32-bit). In this template exists an Oracle database (version: 10.2.0.3.0), I am trying to do something operation (ie create a new user, query a system template, etc) but I can't because I have ORA-01102 error.
I have DB and listener up :
$ORACLE_HOME/bin
lsnrctl status
LSNRCTL for Linux: Version 10.2.0.3.0 - Production on 18-MAR-2011 08:25:04
Copyright (c) 1991, 2006, Oracle.  All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=IPC)(KEY=EXTPROC_FOR_ORCL)))
STATUS of the LISTENER
Alias                     LISTENER
Version                   TNSLSNR for Linux: Version 10.2.0.3.0 - Production
Start Date                18-MAR-2011 08:09:45
Uptime                    0 days 0 hr. 15 min. 19 sec
Trace Level               off
Security                  ON: Local OS Authentication
SNMP                      OFF
Listener Parameter File
+/u01/app/oracle/product/10.2.0/db_1/network/admin/listener.ora+
Listener Log File         /u01/app/oracle/product/10.2.0/db_1/network/log/listener.log
Listening Endpoints Summary...
+(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC_FOR_ORCL)))+
+(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=haovm007)(PORT=1521)))+
+(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=haovm007)(PORT=8080))(Presentation=HTTP)(Session=RAW))+
Services Summary...
Service "PLSExtProc" has 1 instance(s).
Instance "PLSExtProc", status UNKNOWN, has 1 handler(s) for this service...
Service "orcl" has 1 instance(s).
Instance "orcl", status READY, has 1 handler(s) for this service...
Service "orclXDB" has 1 instance(s).
Instance "orcl", status READY, has 1 handler(s) for this service...
Service "orcl_XPT" has 1 instance(s).
Instance "orcl", status READY, has 1 handler(s) for this service...
The command completed successfully
I have export environment variables:
export ORACLE_HOME = /u01/app/oracle/product/10.2.0/db_1/
export ORACLE_SID = orcl
+export PATH = ${ORACLE_HOME}bin:${PATH}+
Then I connect to DB:
sqlplus> connect / as sysdba
+sqlplus> shutdown {abort/immediate}+
ORA-01507: database not mount+
ORACLE instance shutdown
+sqlplus> startup {mount}+
ORACLE instance startup
ORA-01102: cannot mount database in EXCLUSIVE mode+
So, I have checked listener.ora and tnsnames.ora and they are OK, so I don't know why I can't access to the DB.
Any idea/suggestion is welcome!
Thank you in advance and regards,
Mónica.

Mónica wrote:
Hi Kamran Agayev A.,
thank you so much, I have solve the issue!!
I have executed your command, and after I startup the DB and it works!!!
Regards,
MónicaWell done! :)
Kamran Agayev A.
Oracle ACE
My Oracle Video Tutorials - http://kamranagayev.wordpress.com/oracle-video-tutorials/

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    DBRM started with pid=7, OS id=4192
    Tue Nov 05 19:32:32 2013
    DIA0 started with pid=8, OS id=2488
    Tue Nov 05 19:32:32 2013
    MMAN started with pid=9, OS id=916
    Tue Nov 05 19:32:32 2013
    DBW0 started with pid=10, OS id=5236
    Tue Nov 05 19:32:32 2013
    LGWR started with pid=11, OS id=1128
    Tue Nov 05 19:32:32 2013
    CKPT started with pid=12, OS id=1364
    Tue Nov 05 19:32:32 2013
    SMON started with pid=13, OS id=5292
    Tue Nov 05 19:32:32 2013
    RECO started with pid=14, OS id=1208
    Tue Nov 05 19:32:32 2013
    MMON started with pid=15, OS id=2428
    Tue Nov 05 19:32:32 2013
    starting up 1 dispatcher(s) for network address '(ADDRESS=(PARTIAL=YES)(PROTOCOL=TCP))'...
    Tue Nov 05 19:32:32 2013
    MMNL started with pid=16, OS id=3452
    starting up 1 shared server(s) ...
    ORACLE_BASE from environment = C:\oracle
    Tue Nov 05 19:32:32 2013
    ALTER DATABASE   MOUNT
    USER (ospid: 5416): terminating the instance
    System state dump requested by (instance=1, osid=5416), summary=[abnormal instance termination].
    System State dumped to trace file C:\ORACLE\diag\rdbms\msv\msv\trace\msv_diag_5408.trc
    Dumping diagnostic data in directory=[cdmp_20131105193237], requested by (instance=1, osid=5416), summary=[abnormal instance termination].
    Instance terminated by USER, pid = 5416
    The first lines of the trace are:
    Trace file C:\ORACLE\diag\rdbms\msv\msv\trace\msv_diag_2296.trc
    Oracle Database 11g Release 11.2.0.3.0 - Production
    Windows NT Version V6.1 Service Pack 1
    CPU                 : 4 - type 586, 4 Physical Cores
    Process Affinity    : 0x0x00000000
    Memory (Avail/Total): Ph:1672M/3241M, Ph+PgF:3808M/6480M, VA:483M/2047M
    Instance name: msv
    Redo thread mounted by this instance: 0 <none>
    Oracle process number: 6
    Windows thread id: 2296, image: ORACLE.EXE (DIAG)
    *** 2013-11-05 18:57:20.232
    *** SESSION ID:(388.1) 2013-11-05 18:57:20.232
    *** CLIENT ID:() 2013-11-05 18:57:20.232
    *** SERVICE NAME:() 2013-11-05 18:57:20.232
    *** MODULE NAME:() 2013-11-05 18:57:20.232
    *** ACTION NAME:() 2013-11-05 18:57:20.232
    Performing diagnostic data dump for this instance
    System state dump is made for local instance
    *** 2013-11-05 18:57:20.233
    REQUEST:system state dump at level 10, requested by (instance=1, osid=2624), summary=[abnormal instance termination].
    ===================================================
    SYSTEM STATE (level=10)
    System global information:
         processes: base 0x5E3534C8, size 500, cleanup 0x5E3850E0
         allocation: free sessions 0x5E4FA004, free calls 0x00000000
         control alloc errors: 1092 (process), 1092 (session), 1092 (call)
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         seconds since PMON's last scan for dead processes: 5
         system statistics:
    The server has only 4GB RAM, could it be the problem? After a Windows Update? Any other clues?
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    CInglez wrote:
    Hi.
    We had an unintentional reboot from one of our small Windows servers, after a Windows Update (I know, it should not be automatic). Since then, our database does not mount anymore. When I try to mount I get ORA-03113 (end-of-file…). The controlfiles seem to be ok (2 on different disks, and their data/time are updated). My alert shows:
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    LICENSE_MAX_SESSION = 0
    LICENSE_SESSIONS_WARNING = 0
    Picked latch-free SCN scheme 2
    Using LOG_ARCHIVE_DEST_1 parameter default value as USE_DB_RECOVERY_FILE_DEST
    Autotune of undo retention is turned on.
    IMODE=BR
    ILAT =84
    LICENSE_MAX_USERS = 0
    SYS auditing is disabled
    Starting up:
    Oracle Database 11g Release 11.2.0.3.0 - Production.
    Windows NT Version V6.1 Service Pack 1
    CPU                 : 4 - type 586, 4 Physical Cores
    Process Affinity    : 0x0x00000000
    Memory (Avail/Total): Ph:1823M/3241M, Ph+PgF:3572M/6480M, VA:531M/2047M
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    System parameters with non-default values:
      processes                = 500
      sessions                 = 772
      nls_language             = "BRAZILIAN PORTUGUESE"
      nls_territory            = "BRAZIL"
      memory_target            = 2128M
      control_files            = "D:\ORACLE\DATABASE\MSV\CONTROL01.CTL"
      control_files            = "E:\ORACLE_FLASH\MSV\CONTROL02.CTL"
      db_block_size            = 8192
      compatible               = "11.2.0.0.0"
      db_recovery_file_dest    = "E:\oracle_flash"
      db_recovery_file_dest_size= 160G
      undo_tablespace          = "UNDOTBS1"
      sec_case_sensitive_logon = FALSE
      remote_login_passwordfile= "EXCLUSIVE"
      db_domain                = ""
      dispatchers              = "(PROTOCOL=TCP) (SERVICE=msvXDB)"
      utl_file_dir             = "*"
      audit_file_dest          = "C:\ORACLE\ADMIN\MSV\ADUMP"
      audit_trail              = "DB"
      db_name                  = "msv"
      open_cursors             = 300
      optimizer_mode           = "RULE"
      diagnostic_dest          = "C:\ORACLE"
    Tue Nov 05 19:32:31 2013
    PMON started with pid=2, OS id=4572
    Tue Nov 05 19:32:31 2013
    PSP0 started with pid=3, OS id=5512
    Tue Nov 05 19:32:32 2013
    VKTM started with pid=4, OS id=5940 at elevated priority
    Tue Nov 05 19:32:32 2013
    GEN0 started with pid=5, OS id=4560
    Tue Nov 05 19:32:32 2013
    DIAG started with pid=6, OS id=5408
    VKTM running at (10)millisec precision with DBRM quantum (100)ms
    Tue Nov 05 19:32:32 2013
    DBRM started with pid=7, OS id=4192
    Tue Nov 05 19:32:32 2013
    DIA0 started with pid=8, OS id=2488
    Tue Nov 05 19:32:32 2013
    MMAN started with pid=9, OS id=916
    Tue Nov 05 19:32:32 2013
    DBW0 started with pid=10, OS id=5236
    Tue Nov 05 19:32:32 2013
    LGWR started with pid=11, OS id=1128
    Tue Nov 05 19:32:32 2013
    CKPT started with pid=12, OS id=1364
    Tue Nov 05 19:32:32 2013
    SMON started with pid=13, OS id=5292
    Tue Nov 05 19:32:32 2013
    RECO started with pid=14, OS id=1208
    Tue Nov 05 19:32:32 2013
    MMON started with pid=15, OS id=2428
    Tue Nov 05 19:32:32 2013
    starting up 1 dispatcher(s) for network address '(ADDRESS=(PARTIAL=YES)(PROTOCOL=TCP))'...
    Tue Nov 05 19:32:32 2013
    MMNL started with pid=16, OS id=3452
    starting up 1 shared server(s) ...
    ORACLE_BASE from environment = C:\oracle
    Tue Nov 05 19:32:32 2013
    ALTER DATABASE   MOUNT
    USER (ospid: 5416): terminating the instance
    System state dump requested by (instance=1, osid=5416), summary=[abnormal instance termination].
    System State dumped to trace file C:\ORACLE\diag\rdbms\msv\msv\trace\msv_diag_5408.trc
    Dumping diagnostic data in directory=[cdmp_20131105193237], requested by (instance=1, osid=5416), summary=[abnormal instance termination].
    Instance terminated by USER, pid = 5416
    The first lines of the trace are:
    Trace file C:\ORACLE\diag\rdbms\msv\msv\trace\msv_diag_2296.trc
    Oracle Database 11g Release 11.2.0.3.0 - Production
    Windows NT Version V6.1 Service Pack 1
    CPU                 : 4 - type 586, 4 Physical Cores
    Process Affinity    : 0x0x00000000
    Memory (Avail/Total): Ph:1672M/3241M, Ph+PgF:3808M/6480M, VA:483M/2047M
    Instance name: msv
    Redo thread mounted by this instance: 0 <none>
    Oracle process number: 6
    Windows thread id: 2296, image: ORACLE.EXE (DIAG)
    *** 2013-11-05 18:57:20.232
    *** SESSION ID:(388.1) 2013-11-05 18:57:20.232
    *** CLIENT ID:() 2013-11-05 18:57:20.232
    *** SERVICE NAME:() 2013-11-05 18:57:20.232
    *** MODULE NAME:() 2013-11-05 18:57:20.232
    *** ACTION NAME:() 2013-11-05 18:57:20.232
    Performing diagnostic data dump for this instance
    System state dump is made for local instance
    *** 2013-11-05 18:57:20.233
    REQUEST:system state dump at level 10, requested by (instance=1, osid=2624), summary=[abnormal instance termination].
    ===================================================
    SYSTEM STATE (level=10)
    System global information:
         processes: base 0x5E3534C8, size 500, cleanup 0x5E3850E0
         allocation: free sessions 0x5E4FA004, free calls 0x00000000
         control alloc errors: 1092 (process), 1092 (session), 1092 (call)
         PMON latch cleanup depth: 0
         seconds since PMON's last scan for dead processes: 5
         system statistics:
    The server has only 4GB RAM, could it be the problem? After a Windows Update? Any other clues?
    Thanks in advance.
    System State dumped to trace file C:\ORACLE\diag\rdbms\msv\msv\trace\msv_diag_5408.trc
    The first lines of the trace are:
    Trace file C:\ORACLE\diag\rdbms\msv\msv\trace\msv_diag_2296.trc
    Why are you not showing the trace file (5408) that is referenced by the message in the alert log?
    Check that the Windows system logs (event viewer) aren't full.

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