Outlook 2007 instead search does not show the items which are actually present in the inbox and folders
Scenario:
when user search for any particular email item by using the sender name or subject name it does not show any result. At the same time it works fine when he specify the search folder(target folder) instead of searching it across all the folders/sub-folders.
1. We tried reconfiguring the outlook profile but this not fixed the issue.
2. It is specific to only few users but so far for all the others users it works fine.
3. Restarted the “Microsoft Exchange Indexer Service” but this is also not fixed the issue.
4. Hence the outlook reconfigure not worked, rebuild the search index not tried yet, but will give a try.
Hi,
Did the user select All Mail Items scope when searching in Outlook?
In addition, please make sure the user is not searching in a shared mailbox because in some configurations, you are limited to using the
Current Folder search scope when searching in a shared mailbox.
Please also let me know the result if you have tried rebuilding index.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
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