PAYRAYT

Question

I purchased a new computer preloaded with Windows 8 for my wife in Dec 2013.
I am reasonably computer literate having had computers since the days of DOS and currently using Windows7.
From day one, the operating system on new computer started malfunctioning  
gave problems with passwords not being accepted at random times, unrequested games coming up, etc. 
Initially I thought it could be our inexperience with the new system but when I tried to update to Windows 8.1 the update would not load up and a message error OX 8030032 came up.
I contacted technical support and given case number 1229202063 and handed over control to a technical representative “ALMOND” (this was on or about 31 Dec) . 
after some time he said the problem had been fixed and The update was loading. 
He advised me that it would be worthwhile buy and assure package to avoid future problems and have help available. And have a three monthly tune up. I agreed to purchase.
 I was given code number 56585876 for help and my Mastercard
  account was charged A$120.on the 31 Dec.
 As the download appeared to be loading we broke off contact. 
Shortly afterwards the computer froze and the download ceased.
There after the same problems plus others manifested themselves and I again contacted technical support and in the course of several attempts to fix the problems spoke and was assisted by Zyra, Eric, Chrystal, and Van.  
Eventually Window s 8.1 was loaded.
The problems however continued plus new ones particularly suggestions from games we had not asked for or played, kept appearing at random intervals.
In desperation I took the computer back to the retailer who reset Windows 8 to the factory settings but the problems continued and he offered to replace the computer/system. 
Having had such a stressful period over several weeks attempting to sort out the problems I declined the offer and request and was given a refund.
I have since been attempting to get a refund for the “Assure” package for which I purchased from technical support in the belief that the initial problem had been resolved.
I set out the above details which were acknowledged Customer support request 12339205569
The response was that I should get in touch with the manager, RAM which I did to which I received the response SRX- 1234050587ID 
He advised me that as they were the North American Customer Service Department I should contact you as the local subsidiary. Interesting that they accept the A$120 for which I am now seeking a refund.
On Wed 12 Feb I spent over 3hours speaking through the internet or telephone to various Microsoft people /departments to solve this issue. I was eventually put on hold and then cut off. 
When I telephone again I was routed to NZ and inform the office was closed.

Answer 1

You can give executive feedback here.
http://www.microsoft.com/mscorp/execmail/feedback.mspx
There's really no forum here for this issue. I think you're going to have to take it up with Microsoft support if you're after a refund.
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
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