PC Suite does not sync contacts

I am trying to use Nokia PC Suite to download one of my colleagues contacts from his Nokia and save them as CSV's so I can import to Outlook.
Simple enough procedure no?
No... it only displays 1 contact when it synchronises. When I sync it, the phone display tells me that its synching 230 contacts, but I can only see 1 contact in Nokia Communicator on the PC.
Everything else syncs ok - SMS, calendar etc. Just not the contacts.
I have moved all contacts in the phone into phone memory so nothing is stored on the SIM.
The phone is a Nokia 6500c.
The PC I am using is running Windows XP SP3 and I'm connecting via USB. I have also tried this via Bluetooth with the same results.
Can someone please tell me what is going on? I am taking a wrapping for not being able to get this to work (as the guy I'm doing it for is our European director!!) but it's not my problem - it's a fault with the software from what I can see.
I have tried this from 2 totally different PC's with identical results.

Try this:
1. Turn off your phone and restart PC
2. Open explorer and go to folder: C:\Documents and Settings\"username"\
3. Rename folder "Phone Browser" folder to "Old_Phone_Browser_folder" folder.
4. Restart PC, connect your phone and try to update your contacts...
Does it work now??

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