Photoshop Elements 13 will not let me enter Letters into the product key box, only numbers

I got a retail version of Photoshop Elements 13 from Bestbuy and when I go to enter a product key, the area where you enter the key will only except numbers, which means when I press a letter key (i.e A,S,D,F) it will not enter the letter in the box.

Serial numbers are strictly numeric.  You might be looking at a redemption code, which is used to obtain the serial number.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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