Please help me to solve the problem ---it's urgent

hi everybody
my application is deployed on the weblogic 9.0. I am using the VB DLL through which i am sending the request to the servlet.
When i am pressing the "Color" button in VBDLL to retrieve the color information, server takes the long time nearly 10-12 minutes to return back the color information but it throws the following error
<Error> <WebLogicServer> <BEA-000337> <[STUCK] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "621" seconds working on the request "Http Request: /sales/appFindSize.jsp", which is more than the configured time (StuckThreadMaxTime) of "600" seconds. Stack trace:
java.lang.Object.wait(Native Method)
java.lang.Object.wait(Object.java:474)
javelin.client.JobWaiter.blockUntilFinished(JobWaiter.java:45)
javelin.client.ClientUtilsImpl.build(ClientUtilsImpl.java:838)
weblogic.servlet.jsp.JavelinxJSPStub.compilePage(JavelinxJSPStub.java:244)
weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:200)
weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:164)
weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:224)
weblogic.servlet.internal.ServletStubImpl.onAddToMapException(ServletStubImpl.java:383)
weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:298)
weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:165)
weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3022)
weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:1925)
weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1848)
weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1288)
weblogic.work.ExecuteThread.execute(ExecuteThread.java:207)
weblogic.work.ExecuteThread.run(ExecuteThread.java:179)
please help me to solve this error it is urgent.
Thanks in advance
Pandurang S. Pokharkar

Exchange rates can be entered as a direct or indirect quotation. You can maintain two prefixes that
can be used to differentiate between direct and indirect quotations exchange rates during input and
display. If you don´t set up a prefix, the standard setting is valid:
&#159; “” (blank, without a prefix) for direct quotation exchange rates
&#159; “/” for indirect quotation exchange rates
n Scenario 1: If you use mainly direct quotation exchange rates and indirect quotation occurs seldom,
use the default configuration. In this way you can enter direct quotation exchange rates without a
prefix.
n Scenario 2: If, in addition to direct quotation exchange rates, the handling of indirect quotation is
required, you should define a prefix that is not “blank” for both quotation types, e.g.:
&#159; “*” for direct quotation exchange rates, “/” for indirect quotation exchange rates
&#159; If you follow this suggestion, the configuration does not allow exchange rates to be entered
without a prefix, an error message occurs. Thus users are forced to consider which the correct
quotation is and enter the rate with a valid prefix.
n Scenario 3: If indirect quotation is the major notation at your company, you can configure the
settings this way:
&#159; “*” for direct quotation exchange rates, “ ” (blank) for indirect quotation exchange rates
&#159; This configuration allows indirect quotation exchange rates to be entered without a prefix whereas
the less used direct quotation exchange rates have to be entered with a prefix.

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