Portal runtime error on Logon Get Support functionality

Hi portal gurus,
I have a problem regarding logon get support functionality on welcome page , it is giving portal runtime error at that place. I had done required changes in Visual administrator under ume provider and on portal under sys administration also but what i believe the error is related to some securtiy permission of a particulat user (J2ee_Guest). pls see below a part of default trace and guide me .
[EXCEPTION]
#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Resource
Component : com.sap.portal.runtime.logon.default
Component class : com.sapportals.portal.ume.component.logon.SAPMLogonComponent
User : J2EE_GUEST
     at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:973)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:444)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:527)
     at com.sapportals.portal.prt.component.AbstractComponentResponse.include(AbstractComponentResponse.java:89)
     at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:232)
     at com.sap.security.core.logonadmin.ComponentAccessToLogic.gotoPage(ComponentAccessToLogic.java:111)
     at com.sap.security.core.sapmimp.logon.SAPMLogonLogic.executeRequest(SAPMLogonLogic.java:245)
     at com.sapportals.portal.ume.component.logon.SAPMLogonComponent.doContent(SAPMLogonComponent.java:37)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
     at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
     at com.sapportals.portal.ume.component.logon.SAPMLogonCertComponent.doContent(SAPMLogonCertComponent.java:33)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
     at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
     at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
     at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
     at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
     at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:524)
     at java.security.AccessController.doPrivileged(AccessController.java:246)
     at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:407)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)
     at com.sap.portal.navigation.Gateway.service(Gateway.java:126)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(AccessController.java:219)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)
Caused by: com.sapportals.portal.prt.component.PortalComponentException: Original exception:
     at sapportalsjspumLogonPage.doContent(_sapportalsjsp_umLogonPage.java:73)
     at sapportalsjspumLogonPage.service(_sapportalsjsp_umLogonPage.java:47)
     at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.service(PortalComponentItemFacade.java:360)
     at com.sapportals.portal.prt.core.broker.PortalComponentItem.service(PortalComponentItem.java:934)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:435)
     ... 49 more
Caused by: java.lang.NullPointerException
     at java.net.URLDecoder.decode(URLDecoder.java:139)
     at java.net.URLDecoder.decode(URLDecoder.java:103)
     at com.sap.security.core.sapmimp.logon.LogonBean.getLogonURL(LogonBean.java:122)
     at sapportalsjspumLogonPage.subDoContent(_sapportalsjsp_umLogonPage.java:871)
     at sapportalsjspumLogonPage.doContent(_sapportalsjsp_umLogonPage.java:67)
     ... 53 more

Hi Prachi,
ESS configuration guides -
[Business package of ESS my SAP erp 2005|http://www.appsconsulting.co.za/SAP_PDF/BP_ESS_672_EN_2005.pdf]
[Configuring Business Package for ESS mySAP ERP 2004|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/21eb036a-0a01-0010-25a3-b2224432640a]
MSS configuration guide -
[MSS my SAP ERP 2005|http://www.appsconsulting.co.za/SAP_PDF/BP_MSS_600_EN_ERP_2005.pdf]
[MSS my SAP ERP 2004|http://www.appsconsulting.co.za/SAP_PDF/BP_MSS_601_EN_ERP_2004.pdf]
Hope these helps,
Reward points if helpful
Regards,
Shailesh Nagar

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    End User = yes, should be Checked
    If iViews , pages and roles are in different folders, you will have to check the permissions for each of those.
    This must resolve the issue.
    Regards,
    Vinod

  • Query Designer, Execute fails with missing iView (Portal Runtime Error)

    Hi,
    I have followed all steps to integrate Sap NetWeaver 2004s BI into EP. Checks done so far indicate that all is well between the EP and BI.  From within the EP, I can execute the Bex Web Analyser iView and from there I can execute a query on the BI backend.  From the BI backend, executing the function module RSWR_RFC_SERVICE_TEST returns the 'BI test service' success message.  SSO is working fine as no user/passwords were prompted for. From the trace file, I can see no errors appear but I do see authentication success messages.  So far, so good
    But, when I execute a query from within the Query Designer, it calls the browser and then errors with the following error:
    <b><i>Portal Runtime Error
    An exception occurred while processing a request for :
    iView : N/A
    Component Name : N/A
    iView not found: pcd:portal_content/com.sap.pct/platform_add_ons/com.sap.ip.bi/iViews/com.sap.ip.bi.bex.
    Exception id: 10:06_03/03/06_0012_26285450
    See the details for the exception ID in the log file</i></b>
    Looking at the trace file, all it tells me is the same, that this iView is not found.
    If I logon to the portal and have a look at the iViews within the 'platform-add-ons/bi' folder, I can see the following 4 iViews:
    BEx Broadcaster (com.sap.ip.bi.bexbroadcaster)
    BEx Portfolio (com.sap.ip.bi.bexportfolio)
    BEx Web Analyser (com.sap.ip.bi.bexwebanalyzer)
    My Portfolio (com.sap.ip.bi.myportfolio)
    I cannot find the missing iView (com.sap.ip.bi.bex).
    Any ideas/suggestions would be appreciated.
    Thanks in advance.

    Hi Ashish,
    Thanks for the suggestions.  Here is what happened:
    1. I have run the deploy and change template again (BIPostInstall).  Step 10 failed but I am not too concerned as it does appear that SSO is working both directions.  Also, step 13 failed which is the 'Configure Repository Manager'.  The error I got here was USER_AUTH_FAILED: User account for logonid "" not found.  I am not sure where it is getting the blank userid from. 
    2. The 'com.sap.ip.bi.business_explorer_showcase' role suggestion looked very promising.   I found some doco on it and it does mention this role and when assigned, then you see the Business Explorer tab.  I assigned it to all users and to all groups.  When I went back into the portal, sure enough, the Business Explorer tab was visible.  From within there, I could run query which all worked fine.
    BUT, when executing a query from within the BEx Query Designer, I still got the same error:
    <i><b>Portal Runtime Error
    An exception occurred while processing a request for :
    iView : N/A
    Component Name : N/A
    iView not found: pcd:portal_content/com.sap.pct/platform_add_ons/com.sap.ip.bi/iViews/com.sap.ip.bi.bex.
    Exception id: 11:25_05/03/06_0003_26285450
    See the details for the exception ID in the log file</b></i>
    Do you know if this is an actual iView that should exist in the portal content ?  If you have this working, can you see this iView in the portal?
    3. I had a look at this note (872043) but I could not get the sap download manager to work to get the zip files attached to the note download.  If you have it still, could you email it to me ([email protected]) and I will try that. Did you apply the zip file?
    I can't find any further trace information on why this missing iView error is happening.  I've amended the severity level on the areas which a SAP note detailed but the only information I get is that a missing iView was called.
    Function module RSWR_RFC_SERVICE_TEST still works fine and I can execute a query from the Web BEx Analyser iView.
    I just can't execute a query from the BEx query designer due to the missing iView.
    I don't know whether it is a communication problem even though SSO both directions seem to work OR whether I do have some content missing from my portal. 
    Regards

  • Portal runtime error -logs

    Hi,
    I am a portal programmer beginner and i am triying to develop a portal component that retrieve information from sap r/3.
    I get the next message when i use the iview:
    Portal Runtime Error
    An exception occurred while processing a request for :
    iView : N/A
    Component Name : N/A
    com/sap/portal/services/api/connectorgateway/IConnectorGatewayService.
    Exception id: 04:05_05/07/06_0005_8919850
    See the details for the exception ID in the log file
    My question is: where are located the log files in order to obtain more information about the error?
        Best Regards
               João Fernandes

    HI,
    you can see the error log from portal by browsing to
    System Administration -> support -> portal runtime -> log viewer
    copy paste the exception id against appropriate date and time in defaultTrace.x.trc and click search. you will get the details of log.
    or
    You can find the detailed error log in this path
    D(installed drive):\usr\sap\J2E\JC00\j2ee\cluster\server0\log
    arrange the log files according to date check in the latest log file for your portal logon id to find your error.

  • Modified Login Page - "Portal Runtime Error".

    Dear All,
    I need to Customize the Portal Login Page. To do so, I followed the below steps.
    1.      Navigated to <J2EE_Engine_Instance>\j2ee\cluster\server<X>\apps\sap.com\irj\servlet_jsp\irj\root\WEB-INF\deployment\pcd.   Found com.sap.portal.runtime.logon.par.bak.
           2.      Make a copy of com.sap.portal.runtime.logon.par.bak and rename it renamed to delta.new.logon.par.
           3.    Imported the Par File to NWDS as "delta.new.logon" in the EP Perspective and Modified the umLogonPage.jsp.
    4.    Deployed the imported portal application "delta.new.logon".
    5.      Copy delta.new.logon.par back to <J2EE_Engine_Instance>\j2ee\cluster\server<X>\apps\sap.com\irj\servlet_jsp\irj\root\WEB-INF\deployment\pcd.
    6. Downloaded Authschemes.xml file from configtool and renamed as authschemes_delta.xml.
    7. In the "authschemes_delta.xml", I replaced all occurrences of the string u201Ccom.sap.portal.runtime.logonu201D with u201Cdelta.new.logonu201D in the tags <frontendtarget> and save the file.
    8. Then uploaded "authschemes_delta.xml" to the configtool under com.sap.security.core.ume.service node.
    9. Then changed the "login.authschemes.definition.file" property custom value to authschemes_delta.xml
    and restarted the server.
    (NOTE: while making all the above changes , I didn't shutdown the server. The server was running.Only after completed all modifications, I restarted the server).
    But after restarting , When i tried to open the login page with the url, "http://host:port/irj/portal",
    I am getting an "Portal Runtime Error".  
    What would be the problem?
    Thanks,
    Eben Joyson

    Eben,
    Please try deploy the renamed file into portal from NWDS.
    Steps are Here,
    1. Download the latest par file from System Admin -> support -> Portal Runtime -> Browse Deploment -> download the logon par file. The file format would be par.bak/ .par format.
    2. Store the file into your local computer.
    3. Open NWDS and import the downloaded file into NWDS in different Name and press Finish button
    4. Extract the locally stored par file and store the extracted file into a folder. Navigate to PORTAL-INF -> lib folder and copy the jars files.
    5. Navigate to PORTAL0INF -> lib folder of your renamned project stucture in NWDS and paste the jar files there.
    6. Right click on the project stucture and press excport to deply the file.
    Done!
    Ram

  • Portal Runtime Error when opening Webflow workitem in UWL

    Hi,
    I have recently configured the UWL to pick up workitems from SAP workflow on a background system. The workitems are appearing OK in the Task folder. However, when I try to open a workitem by double-clicking on it, I get the following error:
    Portal Runtime Error
    An Exception occurred while processing your request. Send the exception ID to your portal administrator.
    Exception ID: 05:33_30/09/10_0010_24209150
    Refer to the log file for details about this exception.
    NB. This only seems to happen for items that would be shown via the SAP GUI (E.g. a Confirming a task completion or user decision). The workitem runs OK if it is for a task that is visualised as a Web Dynpro app and specified in transaction SWFVISU.
    I have not configured Delta Refresh options in the Workflow Administrator so do not know if this is a possible reason (I assumed that this would not cause a problem and would simply mean that refreshes only occur once every 60 seconds). Any help would be greatly appreciated. I am fairly new to Portal & UWL I would also be grateful if someone could tell where I can find the relevant log files referenced in the original error.
    Regards
    Simon

    Hey Simon,
    Welcome to UWL :).  Portal Runtime Errors in UWL don't always signify that there is a UWL issue.  This could be a permissions problem, etc.  I'm not sure what version of the portal that you are using.  But here is a little trick for you when checking logs...you can enter in the following: irj/servlet/prt/portal/prtroot/com.sap.portal.runtime.admin.logviewer.default
    and check the log file with the id that was given in the error.
    Exception ID: 05:33_30/09/10_0010_24209150 is your exception id.  Search for the log files in the default trace and see what the exact error message is.  If you can post this here it would be great.
    The log files can be found in the following location:
    /usr/sap/<SID>/JC<InstanceNumber>/j2ee/cluster/
    server<number>/log
    or by entering the URL that I mentioned above.
    Please let me know in the next reply what the portal version is:
    You can get this information by doing the following:
    a. log on to the portal
    b. backspace out the irj/portal section of the URL
    c. click enter.
    d. You are now at the J2EE administration page.
    e. Next, click on the system information link
    f. Please click on the all components link
    g. Please attach this information to the message.
    I am interested mostly in the UWLJWF component but if you can attach the full software component info to this post that would be great...
    Please note, that note number 1133821 is an important note that is needed in the UWL.  Did you maintain your RFC destination accordingly?
    Here is some additional information to help you too since you are new to UWL:
    [UWL Wiki|https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq]
    [UWL Forums|SAP Enterprise Portal: Application Integration;
    [Business Task Management|http://help.sap.com/saphelp_nw70/helpdata/en/9e/ccf62fff3e4a45a634e592dabb45d5/frameset.htm]
    [Using Universal Worklist|http://help.sap.com/saphelp_nw04s/helpdata/en/57/c223be82104792a15c2df11377b9ed/frameset.htm]
    [JavaDocs UWL API|http://help.sap.com/javadocs/NW04S/current/uw/overview-summary.html]
    I hope that you find this information useful!
    Best Regards,
    Beth Maben
    EP - Senior Support Consultant
    AGS Primary Support, Business Suite & Technology
    Please see the UWL Wiki @
    https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq  ***

  • Portal Runtime Error: Unable to parse template

    Hi!
    I integrated SAP BW system with SAP Portal. All the connection tests (Sap Web AS connection, ITS connection, Connection Test for connectors) run successfully.
    I also installed a BI add on u201CBI Administratoru201D on Portal and performed all the steps on SAP BI system.
    When I try to access one of the functions of BI Administrator I get Portal Runtime Exception on all the windows in Portal (bellow, in the middle, etc.).
    BI System Selection  
    Portal runtime error.
    An exception occurred while processing your request. Send the exception ID to your portal administrator.
    Exception ID: 12:26_20/01/09_0013_21754250
    Refer to the log file for details about this exception.
    I have looked into log file for Portal and detected the following error text:
    #1#com.sapportals.portal.prt.runtime.PortalRuntimeException:
    Exception in SAP Application Integrator occured: Unable to parse template &\#39;&lt;System.Access.WAS.protocol&gt;://&lt;System.Access.WAS.hostname&gt;
    /sap/bw/BEx?sap-client=&lt;System.client&gt;&amp;sap-language=&lt;Request.Language&gt;&amp;accessibility=&lt;User.Accessibility
    [SAP_BOOL]&gt;&amp;style_sheet=&lt;LAF.StylesheetUrl[url_ENCODE]&gt;&amp;&lt;TrayInformation[IF_true PROCESS_RECURSIVE]&gt;&amp;&lt;Authentication&gt;&amp;&lt;Report&gt;&amp;&lt;BusinessParameters&gt;&\#39;; the problem occured at position 82. Cannot process expression &lt;System.client&gt; because Invalid System Attribute:
    System:    &amp;\#39;SAP_LocalSystem&amp;\#39;,
    Attribute: &amp;\#39;client&amp;\#39;.
    Question:
    How can I correct this error?
    Any helpful information will be very appreciated!
    Axel

    Hi Alex,
    It seems that the iview (of the type Application intergrator) cannot read or interperet the "client" parameter from your system object.
    I can also see that the systemobject-alias that is reffered to is "SAP_LocalSystem".
    Find the System Object called SAP_BW and see if all settings to connect to the backend are correct.
    In addition in the iview try to set the system-alias from SAP_LocalSystem to SAP_BW and retry.
    Good Luck.
    Benjamin

  • Portal Runtime Error when previewing iViews from BP for CRM 4.0 (60.2)

    Hello,
    We have imported Business Package for CRM 4.0 (60.2) into EP 6.0 (Version: 6.0.19.0.0) according to the installation guide(InstGuide_EN_CRM40_502.pdf). We have also defined SAP_CRM and SAP_R3 Systems in  Portal System Landscape Editor. And we have also set the permissions for the user with which we are logged in on the "Portal Content->Migrated Content->EP 5.0" folder with "Read" permission and checked the "End User" option.
    Now when we do a test preview for "Portal Content->Migrated Content->EP 5.0->iViews->SAP CRM 4.0: Sales->Activities" iView in PCD i get Portal Runtime Error in a new window with following information:
    <b>Portal Runtime Error
    An exception occurred while processing a request for :
    iView : com.sap.portal.appintegrator.sap.BSP
    Component Name : com.sap.portal.appintegrator.sap.BSP
    Error occurs during the rendering of jsp component.
    Exception id: 08:40_22/01/07_0001_6052850
    See the details for the exception ID in the log file
    </b>
    We get this similar message for few other iViews as well. Following is the details from the log file for this exception ID:
    <b>###Exception ID:08:40_22/01/07_0001_6052850
    [EXCEPTION]
    #1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Resource
    Component : com.sap.portal.appintegrator.sap.BSP
    Component class : com.sapportals.portal.sapapplication.SAPApplicationIntegratorComponent
    User : <USER_ID>
         at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:969)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:444)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:527)
         at com.sapportals.portal.prt.component.AbstractComponentResponse.include(AbstractComponentResponse.java:89)
         at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:232)
         at com.sapportals.portal.appintegrator.Utils.includeJSP(Utils.java:199)
         at com.sapportals.portal.appintegrator.layer.HTTPRenderLayer.render(HTTPRenderLayer.java:249)
         at com.sapportals.portal.appintegrator.LayerProcessor.processContentPass(LayerProcessor.java:226)
         at com.sapportals.portal.appintegrator.AbstractIntegratorComponent.doContent(AbstractIntegratorComponent.java:100)
         at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
         at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
         at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
         at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
         at com.sapportals.portal.sapapplication.bwc.AbstractBWCComponent.doContent(AbstractBWCComponent.java:63)
         at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
         at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
         at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
         at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
         at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)
         at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
         at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
         at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
         at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:545)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266)
         at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
         at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:160)
         at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
         at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
         at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
         at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
    Caused by: com.sapportals.portal.prt.component.PortalComponentException: Error occurs during the compilation of java generated from the jsp
         at com.sapportals.portal.prt.servlets_jsp.server.jsp.JSPCompiler.compile(JSPCompiler.java:108)
         at com.sapportals.portal.prt.servlets_jsp.server.jsp.JSPCompiler.run(JSPCompiler.java:140)
         at com.sapportals.portal.prt.core.broker.JSPComponentItem.compileJSP(JSPComponentItem.java:291)
         at com.sapportals.portal.prt.core.broker.JSPComponentItem.getComponentInstance(JSPComponentItem.java:141)
         at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.service(PortalComponentItemFacade.java:355)
         at com.sapportals.portal.prt.core.broker.PortalComponentItem.service(PortalComponentItem.java:934)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:435)
         ... 46 more
    Caused by: com.sapportals.portal.prt.servlets_jsp.server.compiler.CompilingException: Error occurs during the rendering of jsp component
         at com.sapportals.portal.prt.servlets_jsp.server.jsp.JSPParser.parse(JSPParser.java:2189)
         at com.sapportals.portal.prt.servlets_jsp.server.jsp.JSPCompiler.compile(JSPCompiler.java:81)
         ... 52 more
    </b>
    Why am i getting this error page and how to resolve this? Please help. Thanks.
    Regards,

    I am facing one more problem now. I tried to create a new user in Portal and when i try to login with this new account i get following error message:
    <b>Portal Runtime Error
    An exception occurred while processing a request for :
    iView : com.sap.portal.runtime.logon.default
    Component Name : com.sap.portal.runtime.logon.default
    Error occurs during the rendering of jsp component.
    Exception id: 10:04_22/01/07_0010_6052850
    See the details for the exception ID in the log file</b>
    Following is the error message snippet from the log file for this exception ID:
    <b>
    ###Exception ID:10:04_22/01/07_0010_6052850
    [EXCEPTION]
    #1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Resource
    Component : com.sap.portal.runtime.logon.default
    Component class : com.sapportals.portal.ume.component.logon.SAPMLogonComponent
    User : J2EE_GUEST
         at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:969)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:444)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:527)
         at com.sapportals.portal.prt.component.AbstractComponentResponse.include(AbstractComponentResponse.java:89)
         at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:232)
         at com.sap.security.core.logonadmin.ComponentAccessToLogic.gotoPage(ComponentAccessToLogic.java:109)
         at com.sap.security.core.sapmimp.logon.SAPMLogonLogic.executeRequest(SAPMLogonLogic.java:251)
         at com.sapportals.portal.ume.component.logon.SAPMLogonComponent.doContent(SAPMLogonComponent.java:37)
         at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
         at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
         at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
         at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
         at com.sapportals.portal.ume.component.logon.SAPMLogonCertComponent.doContent(SAPMLogonCertComponent.java:33)
         at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
         at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
         at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
         at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
         at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)
         at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
         at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
         at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
         at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:545)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)
         at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)
         at com.sap.portal.navigation.Gateway.service(Gateway.java:101)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266)
         at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
         at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:160)
         at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
         at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
         at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
         at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
    Caused by: com.sapportals.portal.prt.component.PortalComponentException: Error occurs during the compilation of java generated from the jsp
         at com.sapportals.portal.prt.servlets_jsp.server.jsp.JSPCompiler.compile(JSPCompiler.java:108)
         at com.sapportals.portal.prt.servlets_jsp.server.jsp.JSPCompiler.run(JSPCompiler.java:140)
         at com.sapportals.portal.prt.core.broker.JSPComponentItem.compileJSP(JSPComponentItem.java:291)
         at com.sapportals.portal.prt.core.broker.JSPComponentItem.getComponentInstance(JSPComponentItem.java:141)
         at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.service(PortalComponentItemFacade.java:355)
         at com.sapportals.portal.prt.core.broker.PortalComponentItem.service(PortalComponentItem.java:934)
         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:435)
         ... 49 more
    Caused by: com.sapportals.portal.prt.servlets_jsp.server.compiler.CompilingException: Error occurs during the rendering of jsp component
         at com.sapportals.portal.prt.servlets_jsp.server.jsp.JSPParser.parse(JSPParser.java:2189)
         at com.sapportals.portal.prt.servlets_jsp.server.jsp.JSPCompiler.compile(JSPCompiler.java:81)
         ... 55 more</b>
    Though i am still able to login with any of my old accounts, but not with the newly created ones. I thought this might have been because of the new roles that i assigned, but i see the above error message even when i haven't assigned any role. How do i get rid of this one now?
    Thanks and Regards,

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