Premium Mail - Blank emails

Every now and then I get blank emails. If I select forward or replay the text appears. I am using BT Yahoo premium emai account and Internet explorer 9.

mathewjg wrote:
Every now and then I get blank emails. If I select forward or replay the text appears. I am using BT Yahoo premium emai account and Internet explorer 9.
Hi mathewjg, Not sure what the real problem is. I do not use web based email and I only occasionally use Internet Explorer 9. I do know that sometimes IE9 has been causing some problems.
Do you have another Browser to try. Something like Firefox or Google Chrome.
It might help with the problem.
let us know.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

Blank email body in Mac Mail

Both my wife and I are using Mac Mail 4.5 on Snow Leopard 10.6. We have both started to see the occasional blank email, i.e. all the headers appear as normal, but the body of the email is completely blank.
I have one recently that that was a receipt from a Paypal purchase (i.e. someone I receive emails from without problem all the time) that was blank. Bizarre. If I go to View > Message > Raw source, I can see the content of the message in plain text. If I go back in Time Machine all the way back to the day it arrived, it's still blank.
For my wife, her most recent blank email is one that she herself sent! Trying the View Raw Source trick doesn't work for her.
Whats' going on here?
We've repaired permissions, rebuilt mailboxes... but to no avail.
Any help gratefully received - we can't operate business with blank emails!
G

Hi,
is is possible, - link is below. Works on Yosemite, btw.
http://www.mihalick.us/how-to-highlight-text-in-yellow-using-apple-mail/

Transfer Broadband Email Account to Premium Mail

I am in the process of separating from my partner and we wish to separate our email accounts.
We wish to retain the broadband service but move the primary email account and one of the secondary accounts to Premium Mail.
Does anyone know how to make this happen? The call centre person that I spoke to said that it could’t be done without cancelling the broadband service but other posts seem to indicate that it is possible.
Can anyone help?
Thanks

Hi JonMars,
Thanks for posting. If the primary ermail account is staying attached to the broadband then there wouldn't be any need to change that and we can change the sub account to premium mail. If the sub account is staying connected to the broadband it will need to be upgraded as the primary account and then the old primary account can be changed to premium mail. I hope that makes sense. Drop me an email with the account details and both email addresses plus a link to this post for reference. You'll find the address in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Keeping my BT Yahoo Premium Mail Account, I am hav...

I cancelled my BT Broadband Option 3 subscription around Nov 20th 2011 and I discovered on the internet that my BT Yahoo Premium mail would be terminated 90 days after my BT Broadband was cancelled, I've had my bt email account for around 10 years so I don't want to lose it.
I've been running around in circles trying to get the £1.54 monthly charge setup so that I can keep my exisiting BT Yahoo email account all have lead to a dead end .. could you please help me .....
Here are some problems listed below that I've encountered:-
1) I navigate to the following BT website link where it advertises to 'keep my email' account for bt yahoo premium for £1.54 / month, I enter my email account and it states "there is a problem with the status of your account" and doesn't allow me to progress further with the upgrade. Here is the link...
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=26508&s_cid=con_FURL_...
I still have a bt.com/btyaoo account and a BT landline and I can setill see broadband being billed for Nov 2011 so I don't understand why it will not allow me to upgrade here on the link above.
2) I was advised by BT operatives to go to the following alternative BT web page to upgrade to BT Yahoo premium mail and most of you will be more familiar with this one... however it only allows the user to generate a NEW BT Yahoo email address NOT KEEP your EXISTING email address despite the link advertising that you can keep it..... after entering my bank account details and I enter my btopenworld email account the web page stops with an error stating that my BT Yahoo email adress is 'already taken': here is the link, also there is a link from my http://home.bt.yahoo.com/ 'my account' page to the very same link stated below... the link is named 'Upgrade To Premium Mail' which is very deceptive as it is not an upgrade of your exisiting email account its an entirely new email address that it allows you to create only and this is no good. Here is the link .. with the premium link right at the bottom...
https://register.btinternet.com/cgi-bin/registernow?version=ie5&ex=1&product_type=PMR
3) I was advised by a BT operator to contact the BT Yaho premium mail team on the phone (I have a BT phone landline btw) and I called 0808 100 6778 Option 2 (email) Option (1 Change email) on a Sunday at 11am and all I got was the following message then the line cut off, the team should have been there as the message stated but the help service team was not available which is perplexing .. here is the message is this service dead ?
"Welcome to BT our advisors are available from 9am to 9pm Monday to Friday and 9am to 6:30pm Saturday to Sunday"
Not true...
I remember calling the yahoo premium email team around the 20th Nov 2011 (about a month ago) and they told me that I would receive an email warning me that my BT Yahoo email account would be cancelled in 90 days with an option to upgrade to premium... this email has not been received (I even checked bt yahoo spam folder) hence why I am getting worried about not being able to renew my BT Yahoo Email Account.
4) I called up other BT Broadband and technical numbers but they can detect from my BT landline that I no longer have BT Broadband so those numbers are not availale to me for help.
In summary it seems that you do have a service to upgrade to BT Yahoo Premium Email for BT users who have left BT Broadband but it is EXTREMELY difficualy to obtain to customers who are willing to pay for this service. Can anyone out there please help me. If I lose the email account it is a very serious matter to me as I have had it around 10+ years.

I'm moving from BT Broadband. I'm wanting to keep the email address and have found that going here...
http://bt.custhelp.com/app/answers/detail/a_id/12682/~/what's-the-difference-between-bt-yahoo!-premi...
and then clicking on www.bt.com/premiummail gets you:
Sorry, this page is currently unavailable
The tip (as stated above) about phoning the number above worked well.
I was told by the support person there is a 90 day grace period after the end of the BT Broadband and an email will come through on about day 86. The guy on the phone said ring the same number again then to upgrade to subscribe to the service.
If there is a department in BT that looks at things that don't work on their website it might be worth fixing this.

BT Premium mail & Broadband - at my wits end

Converted my free @btinternet addresses to BT Premium mail last Sep.
Opted for BT Broadband in April.
Have been trying ever since to get my Premium mail moved to the BT Broadband so I don't have to pay.
Have been in touch many times with the BT Premium mail team.
Have written (yes paper, envelope stamps and stuff) to Customer service and had two calls from them saying it will all be fixed.
Got an "Overdue" reminder today that my BT Premium mail isn't being paid (the BT Premium mail team cancelled my DD in April but failed to transfer the email account over).
I ring BT Accounts today and there is NO note at all on my BT Premium mail account about any of the above.
1) How do I get this fixed?
2) How do I make a more formal complaint that will actually be dealt with?
3) Why did I stick with BT? (Rhetorical but I don't currently have an answer).
I'm terrified now that my email account will just be cut off without a 'by your leave' and I thought I was doing a clever thing taking out BT Broadband
Solved!
Go to Solution.

old_email wrote:
i
imjolly wrote:
The only people on forum that can help are forum mods only BT employees on forum. They will post a contact us link probably tomorrow now.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
Sounds to me that this will further confuse things as I doubt that they will have full access to my letter of complaint (8th May) - or will the
don't know what happened to the rest of my reply - never mind it probably was best "censored" but thanks for your response.

When I select a photo to email from "my pictures" or Picasa, Thunderbird is no longer opening a blank email with the photo attached.

I used to be able to select a photo in my pictures or Picasa, select size, select email, and a blank email would open in Thunderbird with the photo attached. I am wondering if there is a setting somewhere in Thunderbird that should be enabled.
Hope someone can help.
thanks

check Thunderbird is your default mail client. see http://windows.microsoft.com/en-us/windows-vista/change-the-default-e-mail-program

Switch to Premium Mail

I have had a BT email address ever since I took out a broadband package ten years ago. I stopped being a BT broadband customer a long time ago but continued to use the BT email address. I recently had the email to say that the service would be stopped unless I took action. So, I dutifully signed up to have BT Premium Mail at a cost. I requested that the Direct Debit form be posted to me.
It's a couple of weeks later now and I haven't heard anything. I keep getting emails to tell me to activate my account but it requests an accoutn number which I do not have.
I cannot afford to those this email address or the emails in the mailbox but I don't know what to do next. The BT support site sends me round in circles.
Any ideas?
Thanks

I am in the same situation. I had BT broadband for over 10 years then switched to Sky a few years ago. I've been using btyahoo for free since then but it now it seems BT want to charge for email. I set up the DD to BT and am now at the activation stage. If you click the link in your email about activation it takes you to the relevent page where you need to input your account number. Being a non BT customer (apart from Premium Mail) you need to click the link on that page to have your account umber sent to you by post. I did this and the account number arrived but when i enter it the continue button does nothing, even though a tick apperas next to my entered account number to confirm it is a valid one. Any ideas guys?
I should add that you only need to pay the monthly amount of £1.60 for your main mail email address and you get to keep up to 10 sub account email addresses that you might have set up. This is handy as I thought I would have to pay a further £1.60 for my wife's email address.

Sending blank emails

My colleague has a problem with her email - when she emails someone with an attachment, the main email text disappears, as if she's sent a blank email.
It only seems to happen when she emails certain addresses, and even then not all the time, but we're tried changing the font and selecting plain text format, and it doesn't make any difference.
Messages without attachments are fine, and forwarding or replying with attachments is mixed, but whenever she starts the email and sends it to certain addresses the emails arrive blank, but with the attachment.
She's on OSX 10.9.1 and using Mac Mail 7.1
Any ideas?

First Welcome to the Discussions.
These 2 links may or maynot help but I think are well woth having a look.
I would first go to your Balck Apple and make sure there are no Updates available for your Software.
http://support.apple.com/kb/HT6030
Followed by reading this 2nd link very carefully and see if this may show your issue.
http://support.apple.com/kb/TS3276
Cheers
Don

Bt Yahoo! Premium mail sub account can't use POP3

Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
0[160f140]: SendUsername()
0[160f140]: SEND: AUTH PLAIN
0[160f140]: Entering NET_ProcessPop3 4
0[160f140]: POP3: Entering state: 3
0[160f140]: RECV: +
0[160f140]: POP3: Entering state: 31
0[160f140]: NextAuthStep()
0[160f140]: POP3: Entering state: 6
0[160f140]: POP3: Entering state: 50
0[160f140]: SendPassword()
0[160f140]: PLAIN login
0[160f140]: Logging suppressed for this command (it probably contained authentication information)
0[160f140]: Entering NET_ProcessPop3 54
0[160f140]: POP3: Entering state: 3
0[160f140]: RECV: -ERR [AUTH] Access to this service is not permitted.
0[160f140]: setting auth failure
0[160f140]: POP3: Entering state: 31
0[160f140]: NextAuthStep()
0[160f140]: command did not succeed
0[160f140]: auth failure, setting password failed
0[160f140]: ERROR: 4005
Solved!
Go to Solution.

scuba_junkie wrote:
Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
Hi. Welcome to the forums.
Have you tried altering the server to mail.btinternet.com (which is the proper one to use) or maybe pop.mail.yahoo.co.uk
Have a look at my shortcuts (link below), option 12b - logging in with the sub account. It will tell you the product ID.
I've just tried pop.mail.yahoo.com and get the same message as you
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

BT Yahoo Premium Mail

I recently moved my broadband and telephone service to another as I cannot get a date for availability of BT Infinity. I received a letter from BT saying that my email account will be downloaded to the pay-as-you-go dial up service, which I will have to access by dial up at least once in the next 60 days, and thereafter once every 90 days thereafter, or the account will be closed automatically. I note, however, that the BT Yahoo dial up service terms state that at least 14 days will be given before closure.
In practice I am continuing to access my email account over my new supplier's broadband connection and wish to know what conditions I must meet in order to retain the account. I understand that I will have to pay £1.54 pm to retain the account by upgrading to BT Yahoo Premium Mail, but by when will I have to do this and will I receive the above 14 days notice of closure of the account if I have not done so?

Hi David,
Not too sure how I missed this, sorry.
You’ll not get a 14 days notice per se for the email account but sometime before the 90 days are up you will get an email advising how you can sign up to Premium Mail.
After the 90 days the account goes on to a deletion list, and once the account is deleted it’s gone.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Premium Mail link broken for months - Please help

I have been trying to upgrade to Premium Mail (as per many of the other posts I read on here)
Every time I click on the Premium Mail link it tells me the page is broken. Thsi has been happening for a long while now. I can't find any way of doing it on Yahoo Mail website either. This is driving me nuts. I just want to keep my email address. We have already cancelled our broadband with BT since my boyfriend moved in and we consolidated phone lines.
Please help.
Heather

Your only hope is to contact Yahoo, as BT will have no more involvement as you are not one of their customers any more.
See http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_MAIL&page=contact
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Return from Premium Mail?

Hi
We had BT Anytime dial up years ago and then went off to another ISP when ADSL broadband came about. We opted to keep the @btinternet.com email address and have been paying for Premium Mail ever since.
Earlier this year we came back to BT and signed up for Infinity. We now have another @btinternet.com address which we don't use, it just comes with Infinity. Is it possible to make the old email address the one associated with our Infinity broadband? It seems silly to be paying for one address when we get another one free which we aren't using.

Hi colin79666,
Welcome to the forum! And if you fill out the contact us link located in the about me section of my profile we can take a look at this for you.
Cheers,
Chris
BT Mod Team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Rule for deleting blank emails

So I get maybe 20 blank emails a day -- spam that I assume is checking to see whether my address is bouncing email or not. No sender, no subject, no content.
I'd love to set up a rule that blows the email away upon receipt, maybe also sending a bounce back? In any case, I can't figure out how to decribe blank or null in the the sender field. Is there some code that mail will understand as null that I can use?
Thanks,
j

Don't waste your time using the Bounce feature for spam. Since spammers don't provide a valid sending or return email address, the only thing you will get for your efforts is a returned undeliverable message for each bounced message.
I created a "Ghost" spam rule in Mail.
I named my rule "Ghost" Spam.
If any of the following conditions are met:
Select From and Does not contain from the pop-up menus and enter @ in the space provided.
Under Perform the following actions:
Select Delete Message from the pop-up menu.

How do i fix Blank email in my iPad?

I have blank email on my iPad. It was working and it just froze up. What do I do?

Did mail freeze or did the iPad freeze? Your statement is a little unclear to me.
If the iPad froze - Try this first - reset the iPad. Hold down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple logo appears - ignore the red slider - let go of the buttons.
If mail froze but the iPad is OK. Quit mail and restart. Tap the home button once to go to the home screen. Double tap the home button to bring up the task bar with recent apps at the bottom. Find the mail app. Tap and hold down on the mail icon until it wiggles. Tap the red minus sign to close the mail app. Tap the screen above the task bar to return to the home screen.
Restart the iPad - hold down on the sleep button until the red slider appears and slide to shut down. Hold the sleep button until the Apple logo appears to power up again. Try Mail again.

Premium Mail, Cancellation of Account

I currently have Premium Mail on two e-mail addresses and I want to cancel one of them. There seems no way to do this on webpage so can someone give me the heads up on how I do this?
Thanks
David

Hi Klyne
Any luck on getting this cancelled?
If you still need help with this send us an email using the contact us form address in my profile. You can copy it from the section 'About Me'
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Premium Mail - Blank emails

Similar Messages

Maybe you are looking for