Previous statuses of Tickets from SOLMAN 3.1
Hi Experts,
I am new to Solman.
I need to retrieve the previous statuses of tickets received by particular person and the date of status change.
Kindly help me to get these details.
Which table has the previous status of the tickets?
And does 0CRM_SRV_PROCESS_H datasource extract these details anywhere? I couldnt find the details.
Kindly help.
Regards,
Guru
Hello,
You should have a look at table CRM_JCDS. It contains part of the change documents for user statuses.
Hope this will help.
Best regards,
Stéphane.
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