Printer stops in the middle of a page

stops printing in the middle of a sheet of paper and error code 0xb981b005 165:hw_interupt-hwv2.c comes up. The printer still says it is printing, but won't cancel or turn off. This has happened over and over. We unplug it and sometimes it will start and print a few things left in memory and then stop in the middle of a paper. Now the error code is 0x8810a620. We really like this printer and will appreciate any help you can give us. Thank you.
doc37324

Hi doc37324,
You don't indicate which printer that you have. Depending on the printer, there is a list of Ox error codes and documents for troubleshooting the associated codes. Most of the codes associate with an ink cartridge failure, but not always.
You could find your product support page for your product and input 0x in the search field. In some cases, two documents might show up. One of them walks you through how to reset your product. I've attached the link to that one here. I believe it is for most Officejets and Photosmart printers.
0x error on front panel
To find your product page, insert your product name at this link and then type in 0x in the search field on the product page:
http://www.hp.com/#Support
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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Hardware -
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Thank you Todd for your quick reply - I contacted Adobe via Live Chat and never got a case number... I did however send the transcript of the conversation to my email...
Khongyairong: Please give me 2-3 minutes while I check and see what best I can do to resolve this issue.
Christopher Kratzen: sure - I have checked the forum for similar issues and found that there was a large thread on the subject - but no clear solution. I am starting to panic because I can't get my project to export
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Khongyairong: Thank you for your patience.
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