Printing Exception when print to printer on a remote location

Hi, I have a weird printing problem for a report created from report designer and printed from a JSP page created using CR4E. Any help or suggestions are very appreciated.From CR4E and uses Tomcat 5.0, I'm opening a report created from report designer, and print the report to a specific printer using getPrinterController().setPrinterName(...). We have printers in several facilities on the same network. Printing to network printers in one location works perfect. But printing to a network printer (in the same network) in another facility generates PrinterException. I added those printers to the server and it prints ok from other applicaitons like IE so it probably have access and can connect. I tried to print the jsp page code from Eclipse and it enters the queue but hangs, the print job cannot finish. I'm cluelss now and don't know where to start to troubleshoot. Thanks in advance. Celia

Hi Thierry,
Thanks for your response.
I know it sounds like a java printing problem, butÂ I'mÂ wondering if Crystal Report's JRC need any setup before I call setPrinterName when the printer is located under a different IP gateway.
The weirdest of all is after I tried to print from Eclipse, although not suceed, printing the crsytal report to that printer suddenly works.
Is there anything I need to initialize or initiate in order to print the crystal report on a remote printer, and that Eclipse just happened to do that for us?
Thanks,
Celia

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