Problem with BSP Application

Hi all,
We have three BSP applications running on Production Environment, but after applying Support Patches only two are running , and the third one is not running. But all three applications are running fine in Development, and Consolidation. Here are some inputs which we figure out while trying to fix this problem:
1) When we point the Production Server to Test Server's Web Dispatcher all three applications executed well, and when we point the test server to Production Server's Web Dispatcher, two applications which were running fine executed, but the third one failed. So this excercise gave us a conculsion that problem is with Web Dispatcher of Production . but we couldn't figure what.
2) After debugging both successful applicationa and failed application both are indeed passing some basic URL to HTML Viewer, here are the URL's
Successful Application : https://sun109.pseg.com:443/sap/bc/bsp/sap/zhr_ta
Failed Application :
https://sun109.pseg.com:443/sap/bc/bsp/sap/zhr_poe
(sun109 is host for Production Web Dispatchure)..
and following are the URL's which i have got after i did right click on the HTML viewer when the application is pulled up.(In case of failed application i am getting blank page).
SuccessFul Application:
https://sun109.pseg.com/sap(bD1lbiZjPTEwMCZ0PVpQU0VHJnc9NjE1NzcyMCs=)/bc/bsp/sap/zhr_ta/ta_intro.htm?sap-htmlb-design=
Failed Application:
https://sun109.pseg.com/sap/bc/bsp/sap/zhr_poe
One more point when i took the URL of successful application and changed the application name like this, and pasted it on browser :
https://sun109.pseg.com/sap(bD1lbiZjPTEwMCZ0PVpQU0VHJnc9NjE1NzcyMCs=)/bc/bsp/sap/zhr_poe/default.htm
it worked.
So i think if we compare the URL's ( both input to Web Dispatcher and on properties) of both successful and failed , we notice somepart of URL is missing (some kind of encryption) is missing in failed application.
I want to know why this conversion of URL is happenning , where and how can i fix this problem.
Regards,
Akash
PS: It's very urgent.

Hi,
https://sun109.pseg.com:443/sap/bc/bsp/sap/zhr_poe
is the url of the failed application and under SAPGui we are opening applications in HTML viewer control.This is the url which is passed to the HTML viewer control.
Contrary, this is the URL of successful application
https://sun109.pseg.com:443/sap/bc/bsp/sap/zhr_ta
I have checked this URL while debugging, and this URL is getting passed to HTML Viewer control.
Also, please let me know how to close the thread.
Regards,
Akash Modi

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