Problem with changin primary e-mail

Trying to change primary e-mail, as the account I am using will soon expire when I leave that work place. Told cannot use the new e-mail account chosen, because a device may already be registered under it. I don't think this is the case. What's my next step? I don't see a help contact that's relevant to this.
Thanks.

Hi HanusiaT,
Happy Holidays! The resources below will explain how to change your Apple ID to a different email address. I've also included a link to contact our Apple ID Security team if you need additional assistance.
Change your Apple ID - Apple Support
http://support.apple.com/en-us/HT202667
In most cases, your Apple ID is also the primary email address of your Apple ID account. You can change your Apple ID to any other email address you control, as long as it's not already being used and doesn't end with @icloud.com, @me.com, or @mac.com.
Use these steps to reset your Apple ID:
Sign out of iCloud, the iTunes Store, App Store, FaceTime, Find My Friends, Find My iPhone, and iMessage on each device that uses your current Apple ID for these services.
Go to My Apple ID.
Select Manage your Apple ID and sign in. Forgot your password?
Select Edit next to Apple ID and Primary Email Address.
Enter the email address that you want to use as your Apple ID, then select Save Changes. Apple will send a verification email to that address.
Open the email from Apple, then click Verify Now. Didn't receive the email?
When the My Apple ID page opens, sign in with your new Apple ID email address and password. When you see a message that verification is complete, you can start using your updated Apple ID.
Remember to update the features and services that you use with Apple ID.
Learn how to use and manage your Apple ID.
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
http://
support.apple.com/en-us/HT201356
Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store - Apple Support
http://support.apple.com/en-us/ht2589
Fix Apple ID issues
If you have an Apple ID and try to use the same email address to create a new one at the iTunes Store, you'll see a message that says, "The email address you entered is already being used for an Apple Account. If it is yours, you can cancel and Sign In using that Apple Account." If this happens, click Cancel and sign in using your Apple ID.
Contact Apple ID Support
http://www.apple.com/support/appleid/contact/
I hope this information helps ....
- Judy

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Hello
Just for test ,make a new account ( system pref ->account -> + button ) , and try configure mail again
if that work , your problem with mail locate on your account ( preference , caches ,font somwhere into library folder )
if not work in new accout , may have problem in mail app or system
HTH
Pierre
PS : delet files into library folder could be VERRY destructive !! be carefull

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