Problem with Mcafee virtual technician

Hi,
I had noticed today that my Mcafee site advisor was not working (grey mcafee box, no ticks etc) even though it was turned on. Eventually, I ran Mcafee virtual technician (MVT) only for it to tell me it could not check my products as I have no Mcafee products. The site advisor is now working again (????) and Mcafee security center says I'm all protected but its worrying me that MVT still no longer recognises any Mcafee products on my system. Is it possible that I'm not really protected? Or is the fault with MVT, bearing in mind it was my product messing up first?
Any help would be greatly appreciated, thank you.

..at least I'm not alone on this issue.
What bugs me is that BT direct you to this Forum in the hopes that other Community Members might help you to solve your problem which in effect means they (BT) are receiving a free helpdesk service...but clearly they do not seem to be monitoring this Forum to see what is being discussed, to see where Members have been unable to help each other, and, as in this case, providing a response of their own and above all resolving the issue.
What exactly are we now getting for £21 or so a month?
Re earlier thought about response from BTNet Protect team - definitely not missed by any filter or caught in the spam box - it is checked daily.

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