Problems with Apple Address Book Sync after upgrading BBDesktop s/w. Also, no more Rogers support - abandoned customer

I just upgraded my BB Desktop Software but now have a sync error - details show that over 800 entries need to be synced.
When I look at 'details', the 'before' shows a phone number field called "Main Fax" the 'after' shows a phone number field called "Other", with the same phone number targeted.
There are a handful of other syncs such as address blank in 'before' and completed in 'after. I found these by just scrolling down the list with my down arrow and scanning the 'before' entries as they flew by.
There seems to be no way for me to manually choose which of the 'before' and 'after' I'd like to have.
Worst of all, I called Rogers for sync support, as I have done for years. Guess what? They've stopped supporting anything but their actual network connections, but didn't bother to tell their customers. There I was in a 'user down' situation, late for an appointment (missed it totally thanks to this), and they were telling me the most they can do is send an e-mail. or have me *pay* for the support that used to be free, selling me a 'premium support' package. Yikes!
So I clicked 'sync later' on the address book, and am looking for help before I try another sync tomorrow.
For example, ideas to help me manually over-ride the data field mapping from 'Main Fax' to 'Fax' in Blackberry Desktop Software.
Anyone have any ideas? Much appreciated!
I live in Canada, by the way, so if you are a Rogers customer in Canada, take note of their change in support.
Thank God I did a backup before I upgraded my Blackberry Desktop Software.
Environment:
Macbook Pro
Leopard o/s
Apple Address Book
Blackberry Desktop Manager Version 2.1.2 build 8
Blackberry 9700 Bold

Hi and welcome to the forums!
First thank you for a clear detailed well written post!
Here is the ink to the: BlackBerry Desktop Software for Mac Main support page
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Similar Messages

Strange Problem with Mail & Address Book

Hi,
I'm having a strange problem with Mail & Address Book.
When I go to compose a new message from Mail and hit the Address button (to show my email addresses), it won't launch the contacts window!
I get this log from console;
2007-10-15 22:55:59.079 Mail[410] * -[NSCFArray objectAtIndex:]: index (0) beyond bounds (0)
If I try to launch the Address Book from my Applications folder, it won't open, and it gives me this log from console;
2007-10-15 22:57:57.348 Address Book[417] * -[NSKeyedUnarchiver initForReadingWithData:]: data is NULL
Oct 15 22:57:57 PB-G4 /Applications/Address Book.app/Contents/MacOS/Address Book: CGImageSourceCreateWithData data parameter is nil\n
2007-10-15 22:57:57.350 Address Book[417] Don't know about packed image EditLeftCapStd
2007-10-15 22:57:57.350 Address Book[417] Exception raised during posting of notification. Ignored. exception: * -[NSCFArray addObject:]: attempt to insert nil
If I quit Address Book, i'll get this from console;
2007-10-15 22:58:37.892 Address Book[417] -[ABAddressBook setDefaultCountryCode:] called with a unknown country code 'us'
I tried deleting the preferences, re-installing Address Book, also tried creating a new user, again no luck!
Can somebody help!!!
Please?!

Hi dp13.
Do you have any Address Book plug-ins or system utilities that could interfere with Address Book? In the Finder, go to each of the following folders (if they exist). What do you see there?
/Library/Address Book Plug-Ins/
~/Library/Address Book Plug-Ins/
To make accurately reporting this information easier, you may open /Applications/Utilities/Terminal, type the following command (you can just copy it here and paste it in Terminal), and press <Return>. You can then copy the output of that command from Terminal and paste it in your reply to this post:
ls -1 /Library/Address\ Book\ Plug-Ins ~/Library/Address\ Book\ Plug-Ins
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. You can easily locate any of the folders referred to in this post by copying the folder path here, doing Go > Go to Folder in the Finder, and pasting the folder path there.
<hr>
Did you also reinstall the appropriate Combo Update after reinstalling Address Book?
Quit all the applications and verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, reinstall the Combo Update for the type of computer and the version of Mac OS X you’re using, unless this is the version of Mac OS X that came with the computer:
About the Mac OS X 10.4.10 Combo Update
Mac OS X 10.4.10 Combo Update for PowerPC
Mac OS X 10.4.10 Combo Update for Intel
After installing the Combo Update, the computer may restart twice and the first restart may take several minutes. This is normal.
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk and back up before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed.

Are you having problems with the Lacie external drive after upgrading to the new operating system

Are you having problems with the Lacie external drive after upgrading to OS X Mavericks?

See here for everyone discussing the issue you are having:
https://discussions.apple.com/thread/5475136?tstart=0

Problem with connecting to free wifi after upgrading to Windows 8.1 from Windows 8

Hi
I had problems with connecting to free Wifi after upgrading my PC(Notebook) to Windows 8.1 from Windows 8. As I travel a lot within europe, I am used to being able to connect to Free Wifi(those that dont need a key or password to enter) but soon after downloading
Windows 8.1 I almost never was able to do this. I'd always get «LIMITED» even though the signal was strong.This was so fustrating,so much so that I reset my PC to clear it of Windows 8.1 and am now back to Windows 8.This is a shame because I was really liking
using Windows 8.1 and if not for this problem(which is a big one) I'd still be using it. If I download Windows 8.1 again from the Windows store what is the probability that I'll have the same problems?
Thanks Portozzygirl

More often than not when a device isn't working it is because the driver has become corrupted. Re-installing a fresh copy should help
http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly?SignedIn=1
http://captaindbg.com/how-to-update-drivers-on-windows-7/ (works on win 8 too)
Wanikiya and Dyami--Team Zigzag

Hello, I have a problem with my mac book pro after running the battery dead on a game. The display has shrunk leaving two black margins on either side. What to do ?

Hello, I have a problem with my mac book pro after running the battery dead on a game. The display has shrunk leaving two black margins on either side. What to do ?

Go to System Preferences>Displays and set the resolution to "Best for this computer" (or something to that effect).
Clinton

Problem with WCS Audit status missmatch after upgrade

We had problem with wcs Audit status missmatch after upgrade to 7.0.164.3 WLC : 6.0.188.0.
how I can fix the problem?

Hi,
Try pinging the WCS from the WLC and vice versa and then try again to refresh config from controllers.. then follow the below if its still not happening..
Please forwrd the trace level logs from the WCS (Specifically WCS0.0.TXT logs) while recreating the issue!!
Regards
Surendra

Problems with result area in workbooks after upgrade to BW 3.5

Hi,
we are experiencing some problems with our <b>workbooks</b> after the upgrade to BW 3.5. When refreshing all queries in a workbook (that was there before 3.5) without selecting a specific query we get the message <b>'Result area</b> cannot be found, specify a new one'. After selecting, the message appears again in an infinite loop.
Has anybody had similar problems and has found a solution for this?
Thanks,
EMS

Hi,
I am having that message, always if I delete a Sheet which contains an embeded query.
Even the sheet is deleted, the SAPBEX has information of all the embeded queries, and tries to find the Result area to put the data.
To find out if this is your case as well,
select an empty cell in a Sheet and continue like that, until all the embeded queries are been displayed.
Regards
Vasso
Message was edited by: VASSILIKI SIAGRI

Printing labels with Apple Address Book

I like to print Avery labels ( J8160-J8151 ) from my Apple Address Book.
A single label works perfect but I like to print 65 of the same labels on one sheet. How can I do this ?
How can I tell Address Book the printing-position on a sheet of labels when the first five labels are used ?
Where can I find a manual of Address Book ?
Please I like to have some suggestions,
Thanks, daans
PowerMac G4/500 AGP - 512Mb Mac OS X (10.3.9) Printer HP Deskjet 3845

Daan,
There isn't a manaul for Address Book really, just the Help info.
You can't print a page of the same label. You also cannot choose the printing position. Apple has left it up to third party developers really to design products to take advantage of the Address Book database. The real power of Address Book lies in that it works seamlessly throughout the system and acts as a centralized contact database with which other software products can make use of the data.
Here are some programs that might help you:
http://www.belightsoft.com/products/mailfactory/homeedition.php
http://www.chronosnet.com/Products/LE_product.html

Still problems with Apple id and emails after move to iCloud

Hi,
After move from MobileMe to iCloud, there are still problems with apple id's and emails.
I'm trying to delete a mail (email1) from one apple id, but nothing happens?
And when i'm trying to add a email (email2), that i Know isn't linked to another apple id, i get the message that it is already in use with another apple id?
It's a problem when you use these emails with facetime, imessage etc ...

My iPhone 5 and 4 both are having no trouble connecting to the Apple store, but my iPad (4th Gen) cannot either connect to Apple store, nor stream music using iTunes Radio. Keeps asking for my Apple ID and password. When I put it in, it says that I cannot connect. If I put it in wrong, it tells me its wrong. Tried changing my password on my desktop PC. The iPhones handled change and continued to connect, but iPad is unable to connect still.
Any solutions would be appreciated.

Problems with the address book server! Really need some help here!

Hello everyone!
for about some time now, we're having some troubbles with the address book server located on our Mac Pro Server running SL Server. The connected clients somehow show multiple entries of groups, contacts and everything else address book can show. Sometimes you see one group or contact about 20-30 times or even more.
How can the addressbook server on SL Server be configured that these faults won't show up again. With this present, using address book server is useless. As far as my knowledge goes, I've tried everything I can. I deleted the address book account set up on each client, readded it, but no help. I stopped the address book server on the Mac pro, but no help either.
For your further information: we're connecting 14 clients. Moste of the rum Lion, three run ML and several iDevices connect via WiFi.
Please help me, as this really is frustrating!
Looking forward for your help.
Regards,
Moritz

james211 wrote:
I have been trying to convince my landlord for months to get Fios in the building.
If your landlord doesn't want FIOS in the building, then it's not going to happen.
Vote with your wallet and move.

I have problems with my Mac Book Pro after I upgraded it

I upgraded my Mac Book Pro from MAC OS X 10.9 to Yosemite version a week ago, and now it doesn´t start

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Address Book & Subscriptions after upgrade

Before upgrading I had 400 contacts in my address book. And was subscribed to someone else's address book that had 1,500 contacts. After upgrading the address book I subscribed to was gone and my address book now has 1900 contacts. I went into time machine but all my contacts pre upgrade are gone. Any ideas of how to get my old address book back with out having to go through and pick out the 1,500 contacts I don't want in my own address book?

So after spending 3 hours on the phone with apple care this morning I got the issue on my computer resolved - hopefully this will help you. Joe, the guy I was speaking with was a great help and stuck it out with me till we got it fixed.
The problem seems to be with mobile me and the sync services file. Here is what I did that hopefully will work for you:
1. Create a "Test" user account.
2. In that user account login to mobile me and sync your contacts. I had my 500 contacts download and the 1500 I was subscribed to.
3. Sign out of mobile me in the Test account. After I did this the extra 1500 users disappeared. You may need to quit and restart address book.
4. Now that I had my own 500 contacts, I went to "File > Export... > Address Book Archive". It creates an '.abbu' file on your desktop.
5. Move the .abbu file to your main user account.
6. Switch back over to your main user account.
7. Go to Mobile Me in system preferences and sign out (doing this in my main account did NOT remove the extra 1500 contacts)
8. I went to "File > Import..." and choose the .abbu file I just made with my good 500 contacts.
9. A dialogue window will you if your sure you want to replace all the info in address book - yes you do.
10. Quit and reopen address book and presto! my 500 contacts were back and the 1500 I subscribed to were gone.
11. Restart your computer for good measure and the re-enable mobile me syncing.
Joe said he was going to pass my case onto engineering, and they should address this issue further / post and knowledge base article about the problem.
I hope this helps others! Good luck.

Mail and address book crash after upgrade

I just upgraded from 10.4.11 to 10.5.5. My mail and address book apps do not load now. Both get the spinning circle and "application not responding". This is about the 3rd or 4th problem since upgrading to 10.5. Anyone have any solutions so I can get those apps to launch correctly?

Fixed it. Created a new account, put my exchange mail on Mail on that account, sync Address Book with server, took the Sources folder and moved it to Address Book in Application Support onmy main account and now all work great. A lot of work but is now working. Thanks to all!

Address Book crashing after upgrade to 10.7.2

Haven't been able to find anyone else experiencing this problem.
Since I updated to 10.7.2 Address Book hangs and closes about a minute after opening.
It doesn't seem to make a difference what action I am performing, if any.
I have tried deleting preference files. Still crashing.
Backed up all my contacts, deleted all the AB data, and started from scratch. Still crashing.
My main issue with this is that I'm trying to get my contacts syncing to iCloud.
No other issues with 10.7.2 update. All other iCloud services are working.
Any ideas appreciated!

jamesfromns - Not sure what looking for duplicates would do for me since I have no duplicates. I backed up my contacts and am trying to get this to work with a fresh address book with a few test contacts.
EasyOSX - I had repaired permissions before I read your response, with no effect. So I tried reapplying the 10.7.2 update, and still no change.
When looking in Address Book preferences only the local account is shown. I can't add the iCloud account because is freezes and crashes before I can finish.

Problem with scanning in Photoshop CS6 after upgrading to Mountain Lion

After upgrading to latest version of Mountain Lion i've got a problem with scanning directly into Photoshop CS6.
on the previous Lion version when I wanted to scan something, i just opened Photoshop -> File -> Import -> images from device
then a new window opened up the ImageCapture app where I could choose the device I wanted to use, and then I selected the scanner (Canon CanoScan 8400F) and I could scan directly into photoshop.
Now with Mountain Lion when I do the exact same thing, it opens a window, but it's impossible to select any device, as the new window is just a plain white window, with 2 buttons on top to rotate something that isn't there. (text is in dutch, cause I'm from the Netherlands)
hope someone can help me out.
I can scan with the use of the ImageCapture app without problems and then save that picture and open it in Photoshop, but it has worked before, so am I doing something wrong? or is this just a little bug
thnx in advance for the help

I’m having the same problem with my Epson Perfection 3200 Photo scanner and Adobe Photoshop CS6. It does the initial overview scan then I get the same blank window as BigNoud shows above. I've done a Software Update and have also updated OSX to 10.8.1.
I know for the Epson you can get a Mountain Lion compatible scan software from SilverFast for about $35.00 as an upgrade here.
I haven't gone that route yet as I don't want to give up any more money for my Apple/Adobe experience.
Any help would be appreciated.

Problems with Apple Address Book Sync after upgrading BBDesktop s/w. Also, no more Rogers support - abandoned customer

Similar Messages

Maybe you are looking for