Purechat Widget Code HTML embed not Working...

Hi handy helper people,
I currently have a client site that's live that has requested adding an HTML embed from Purechat.com for their chat widget. After inserting the HTML it will not recognize and get a "unable to generating thumbnail" text.
Anyone know a fix for this? Your knowledge is greatly appreciated!!

Hi Vivek,
Thank you for your reply and help. Yes, that's been tested, it isn't viewable in browser or when published live.
Site: www.genaltapower.com
Purechat code embed:
<script type='text/javascript'>(function () { var done = false; var script = document.createElement('script'); script.async = true; script.type = 'text/javascript'; script.src = 'https://widget.purechat.com/VisitorWidget/WidgetScript'; document.getElementsByTagName('HEAD').item(0).appendChild(script); script.onreadystatechange = script.onload = function (e) { if (!done && (!this.readyState || this.readyState == 'loaded' || this.readyState == 'complete')) { var w = new PCWidget({ c: '2a6ac48a-ecad-41ab-8ebc-92a2a2fe063e', f: true }); done = true; } }; })();</script>
Regards,
Jason

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