RDA ---Can not connect to the database

Folks,
I am trying to generate an RDA output for ORACLE SUPPORT
Database:10.2.0.4
Server: Win 32bit SP1
STEP 1: ran rda.cmd -S to collect config info
STEP2: run rda.cmd to generate output
at this time it asks me the password of the system username as sysdba and errors out saying
the following
Processing Initialization module ...
Enter the password for 'SYSTEM@abc as SYSDBA':
Please re-enter it to confirm:
The database to be analyzed (abc) does not appear to be accessible.
Please do one of the following:
- If the database is not started, start it in another session, then press
'Enter' to continue this script after the database has been started;
- Interrupt this script, start the database or solve the connection
problem, and next re-run rda; or
- Hit 'Enter' to continue this script without gathering information from
the database.
If you choose to continue without database connection, some information will
be missing and Oracle Support may request that rda be re-run.
Press 'Enter' to Continue
RDA-00501: Database access disabled due to a connection problem
Has anyone encountered this issue

Well, I'm not sure if Oracle can't even figure it out. I found this in a connection troubleshooting guide specific to windows....maybe give these a try just to verify again.
Troubleshooting Steps Common to Unix and Windows
Connection Issues
If RDA is unable to connect to the database, and the user is declared as a SYSDBA user when running the setup, ensure that a connection is possible with as the user using AS SYSDBA. For example, if SYSTEM is specified as the username, make sure that you can connect using the following command in sqlplus:
connect system AS SYSDBA
If you cannot connect, run the setup again and answer N to that question, or edit the setup file (setup.cfg) and set SYSDBA_USER=0. You can also use the 'TSTdb' test module to obtain more elements on the connection problem. This test can be performed using the following command(s):
For Windows run:
rda.cmd -T TSTdb or rda.pl -T TSTdb
For Unix run:
rda.sh -T TSTdb or rda.pl -T TSTdb
If you use TWO_TASK enviroment variable is used to connect to the database, then unset TWO_TASK and run RDA on the server local to the database. This is necessary because RDA depends on a local connection to the database, and automatically unsets TWO_TASK before performing any function.
Edited by: DBA_Mike on Mar 25, 2009 5:37 AM

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