Receiving another customer's emails

I have not been a Verizon customer for over a year and yet I receive data usage alert emails for a DIFFERENT customer. This customer is not related to me at all and is a complete stranger. I have received these alert emails for this customer for about a year and although I contacted Verizon Support over the phone and they ensured they would stop, they have not. I receive them every month and it is not only annoying, but concerning considering I have this guy's account number and email address. I feel it is a breach of information for him. I have a copy of the email that I receive and would be glad to send it to Support so that these can be discontinued. Thank you

We understand your concern for you and the other customer's account protection. We appreciate you reaching out  to us and notifying us of the emails regarding data usage. When you read the emails, do you see the option to unsubscribe or stop the emails? As for sending us the email that won't be necessary. If there is a complete mobile number shown or alternate email address, you can notify the customer to check their information. It is common that people enter the wrong email address on accident and it remains on their account. For this reason, we need the customer to reach out to us to change the email.
SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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    Subject: Re: Very poor customer service email received back on my cell phone! - Re: Very poor customer service email received back on my cell phone!
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    TM and copyright © 2014 Apple Inc. 1 Infinite Loop, MS 96-DM, Cupertino, CA 95014.
    All Rights Reserved / Keep Informed / Privacy Policy / My Apple ID
    <Email Edited By Host>

    You really should not post your email address on a public forum such as this unless you just love to get spam. I requested that the Hosts edit them for your protection.
    Allan

  • Weird: receiving and sending old emails

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