Reviewer have rights for two regions,once he logged-in after the User promotion then corresponding region selected as default

Question

Hi Experts,
My doubt is about Hyperion Workflow Process Management.
Scenario : User-A promoting the budget unit to Reviewer-A.
User-A : Have rights to enter the budget unit for the region New York.
Reviewer-A : Have rights to review the budget unit for the regions New York, California.
Doubt : If the User-A entered the budget unit for New York and it will be promoted to Reviewer-A.
When the Reviewer-A log-in to the planning unit which was promoted by User-A, by default the
Entity mentioned in the POV should be displayed as New York even though the reviewer have rights for reviewing both the region [New York, California]
Note : Once user-A promoted then I logged-in to that planning unit as a Reviewer-A, by default California was selected (instead of New York) as a Entity mentioned in the POV.
Kindly guide me how to select New York as a Entity mentioned in the POV by default

Answer 1

It's good to hear that your issue is progressing.
Frustrating though it is, I have a certain amount of sympathy with BT because they are totally dependent upon Openreach to handle the faults. It would be the same if your phone service was provided by Sky or anyone else. Openreach have to do the technical stuff and, from my experience, their systems do not seem to be geared up for dealng with the general public and this is why they don't care about missing appointments or just turning up on spec. They have a monopoly and can please themselves because their customer is BT and not you or me.
I find having to go through a call centre frustrating because the people you speak to are not connected at all with the people with the technical knowledge. I have been told many different tales by these people after thay have checked with the engineering department and phoned me back. I even got two completely different versions of what was happening with my phone when I disagreed with what they told me the first time and they referred it back to them again. Someone was making it up - I don't know who. Also you never talk to the same person twice. I think BT could improve this aspect although this is a common problem with large businesses these days.
I live in hope that this will be sorted out soon.
Tony