RH PDF generation problems: wrong (A4) page size and Word 2013

I am trying to generate a review PDF of a handful or topics. It generates, but first I get an error:
(I have Word 2013 installed.)
Then the PDF generates, but it is A4. I never use metric for anything, so where it is picking up A4 I can't imagine. I have all my PDF settings to letter. I checked Edit > Properties > PDF settings > Advanced settings, everything. It's all set correctly. Even all of my Word templates (which I am not using for this project anyway) are letter. Like I said: No metric pages or units of measure used ever. Not in Word, not in FrameMaker, not in Acrobat. Why does RoboHelp default to A4?
And why does it not consider Word 2013 "newer" than Word 2000?

Word 2013 is not supported by any version of Rh. The first part is correct so Rh throws the error message notwithstanding the second part is wrong.
You haven't mentioned the version of Rh you are using (please see the forum sticky topics) but you might find you can right click Properties in the print layout and generate to Word there. Using that route you may find the answer to the A4 issue. I'm puzzled by that as normally Rh defaults to Letter.
Are you using the PDF add-on or a full version of Acrobat, if the latter which one?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.7
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RH PDF generation problems: wrong (A4) page size and Word 2013

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