RH10 - Context sensitive links to DUCC variable set

I'm using RH10 Webhelp and the project has four builds from a single source of topics. I am using DUCC for media type categories (radio, television, etc.). I've used build tags and user variables to provide specific information for each media type in one topic. The DUCC category selected determines which information the user sees.
The web application has context sensitive help links to appropriate topics in the help system. With DUCC implemented I need a way to include the appropriate variable set for the context media type.
The application will know if the context is radio or television. Since the context sensitive Help URL opens the default DUCC category only, I need a way to include which category to open in the Help link URL.(Something similar to the # addition to indicate opening the window with the TOC pane open would be nice.)
Without that instruction the user will end up on the default (let's say radio) topic when they really need to see the television version. The user would need to switch the DUCC category in the TOC (which closes the TOC completely) and then drill down through a huge TOC to find the same topic in the television list. Needless to say the user will become very annoyed with this process.
I would really like two options: to specify the variable set to use in the help link URL to open the appropriate topic AND to switch categories and automagically open the same topic in the new category if possible.
Thanks for your help! If there isn't a current solution, how do I lobby for an enhancement to RH?
karen

Sorry but I believe you can only open the help to the default category. In the short term could you have a single topic category telling users to pick their category. Not ideal but better than where you are.
Longer term please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
The problem I am seeing is if you call a topic that is in all categories Rh can display it but how would it know which category? However, that's for the Adobe guys to figure out.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

Context-sensitive WebHelp topics opening in new tab not window per browser default

hello everyone. i am generating WebHelp using Robohelp 7. the developer i am working with is new to WebHelp but got the idea pretty quick. i generated a map and he set up the help link to call the correct topic from the application.
at first he could not figure out how to display the navigation pane by default. but then we identified Windows > New Window in the Project Set-up pod and when i changed this from One Pane View to Two Pane View and regenerated the nav pane started coming up.
the problem now is that despite my having unchecked the Use Default Browser Settings, WebHelp opens according to whatever is configured in the browser for "new window" links. for example in Firefox if Options > Tabs > Open new windows in a new tab instead is selected, WebHelp opens in a new tab. same deal in IE.
if anyone can tell me how to ensure that WebHelp always opens in a new window when the context-sensitive link is used i would very much appreciate it. i used Robohelp extensively some time ago but it has been a while and some of this stuff is not coming back to me.
thanks
rcb

Hi there
I'm thinking that if you really want a new window, you will need to resort to some custom JavaScripting. By default, things are probably dependent upon the browser settings.
If you are insistent on having a new window, I might suggest looking at how NetFlix does their popups. They are very pesky and seemingly impossible to turn off!
Cheers... Rick
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Can webhelp on the web be context sensitive?

We're moving from shipping a strictly local merged .chm based
help to producing merged webhelp that will be downloaded with the
product or linked too on the web. I had always assumed that context
sensitive links would only work for local help, but I've been
tasked with finding out if software can call CSH with a URL? Does
anyone out there have experience with CSH accessed remotely?
.MW

Is that in the "Using URL's (which is what we're currently
doing) or is it "Using Map ID's in Merged Webhelp" under "Calling
Webhelp'? Sorry if thats a dumb question.

How to provide link for the topics of Webhelp in the Context Sensitive Help in RH10 ?

I am using Robohelp 10 and currently working on Context Sensitive Help in which there is a need to create certain links for the topics that are present in Webhelp. My area of concern is that we can't use map id's since CS Help and Webhelp had already been created and it will be a mess for developers too since they had to relook their code. While generating output we don't give js files to our developers, we just give them folders and css file. Considering all these points, is there any way to provide a link for a topic of Help in Context Sensitive Help? Anyone, Please Help !

I'm not clear on what the question is. You seem to want CSH and to not use Map IDs. That leaves other methods to which Willam has already pointed you. Essentially it's Map IDs or URLs. So are you asking if there is a method that does not involve the developers? No as it is they who must create a link of some sort from a screen to a topic.
You also say you don't give JS files, just folders and CSS. The Rh WebHelp output contains many files and folders and you have to give the whole output or the help will not work properly. Exactly what are you giving them?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Setting up context sensitive help for WebHelp in web application.

Hi,
I'm working on a help system for a web application. It will include context sensitive help triggered by an icon on the screen, and the Topic will open in an iframe with a set size. The developer has already set up the iframe that pops up when the icons are clicked. He is giving me the ID for the screens with the help icons as a fully qualified java file name. I'm not sure what the correct process would be in RoboHelp to map the ID's to the topics.
1. Do I create a map file using the list of ID's the developer sends me? Would it be in this format:
#define Topic_Name Java_File_Name
2. Do I then add the ID to the appropriate help Topic using Project Setup pod Context-Sensitive Help folder?
3. When I generate the layout I specify the map file I created above (.h extension)
3. If the developer already set up the iFrame size, is it correct that I don't need to create a custom window to set up the size? Is there a way to set it so two panes open? (I believe using the method above one pane opens with link to navigation pane)
Thanks in advance,
Joanne

Welcome to our community
See if the link below helps.
Click here to view
Cheers... Rick
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Is there a way to open context-sensitive help in a new window with RH10?

I'm linking my context sensitive help using the RoboHelp_CSH.js file to my web application.
The correct topic opens when I click the help link, but it opens in a pop-up window. This causes problems in Firefox and Chrome (which block pop-ups by default).
Is there anyway to force the context-sensitive help topics to open in a new window?
I've tried adding
<A HREF="javascript:RH_ShowHelp(0,'http:/myurl/index.htm', HH_HELP_CONTEXT, 100)" target="_blank">Help</A>
which opens an empty tab in Firefox with no content in it. And it doesn't work in Chrome either.
Has anyone else run into this? Any help is greatly appreciated.
Thanks,
Colleen

Hi and welcome to the forums.
Using the RoboHelp API, that is quite a bother. (Read: major pain)
Fortunately, there is a simple solution:
<a href="http://myurl/index.htm#<id=4>>newwnd=false" target="blank">Help<a/>
This link does exactly the same, only opens the help in a new browser window.
You may also be interested in my custom WebHelp API: http://www.wvanweelden.eu/blog/2012/08/03/custom-webhelp-apis
Greet,
Willam

Context Sensitive Help: Creating Links to the same .htm file

Hi Everyone,
My Help Context Sensitive application requires the exact name
of the .htm file to
bring it up. However, previously different fields on the
application used to have
different .htm file, associated with them. However now, I
have them all within
the same .htm file. But, I have to still keep the old links.
As a results, I have to
keep copying the same .htm file into different names to use
the previously
established link.
Is there anyway, I can link all these .htm files to one .htm
file (call it origin.htm)
such that while the application still finds the old .htm
files, bu they are linked to
orgin.htm such that a required modification be only done in
origin.htm file.
I hope, I have been clear in expressing what I need.
thanks Alot.

Hi Oufi
One way you could accomplish this is by converting each of
these .HTM files to something called a
redirect page. You can read more about redirect pages in the
article linked below:
Click
here to read the article
Sincerely... Rick

Problems with context-sensitive HTML made from importing FM 10 to RH9

This worked in October and it doesn’t work now.
Start with a clean, well-formatted Frame 10 book with multiple chapters. Chapters, Heading 1, 2 and 3 headings have various FM Markers TopicAlias with ID for calling the help.
Example of FM marker: ID_HELP_SYSTEM_DEFAULT
Import FM book to RH 9 –pointed to an AllStyles.fm doc as a template, pagination on the above 4 headings, cross-refs mapped, on the Other Settings page the Context Sensitive Help Marker is set to TopicAlias.
Import looks spiffy; great TOC, Index, formatting, links, everything is exactly like I expected. Create chm file help. It looks great too. This part works well IMO.
My.h file is formatted with Hex number to match the application’s call.
Example:
#define ID_HELP_SYSTEM_DEFAULT 0x3F131
#define ID_HELP_EDITDATASET_TOOLBAR 0x3F132
Rename my mapping h file to BSSCDefault.h and put in root directory replacing the one RH makes. [When RoboHelp makes an h file, the numbers it assigns do not match what my application calls for. Changing these is not an option. I have hundreds of mapped IDs.]
Reopen RH and view the BSSCDefault. h file from RH. It has magically changed the Hex numbers to 6 digit numbers.
Example:
ID_HELP_SYSTEM_DEFAULT              258353      Saving Project Defaults as System Defaults
ID_HELP_EDITDATASET_TOOLBAR 258354      Editing Datasets Using the Mouse
The Mapped IDs are blue and are not locked. My FM TopicAlias Markers are all listed as Map IDs, I have Map#s for them and they point to the correct topic. The center panel shows Assign as grayed out. The project that worked in October looked just like this too, I checked.
Recomplie. Place new chm file in application. It will open from the menu item for Help, it will open from F1 but it will not open from any of the mapped Help buttons.
I uninstalled/reinstalled RH 9 and tried reimporting/compileing with an unpatched version. No change, still borked.
There has not been a change in the application; there are no new IDs in this version. I tried the new compiled help in an older version of my application and it will not work. Same behavior.
Any suggestions? Anyone else have this problem? What am i missing?

I dont use the settings file, I use a FrameMaker doc as a template. It has all my styles and I set the others before the import. There arent very many.
But, since you import from Frame, would you look at this and verify?
Looking at Map File in the Edit Map IDs dialog On the left the panel the Map ID is listed, then the Map # and finally the topic title.
Do your Topics show a notation at the end?
Example: Averaging Datasets #CSH_71
Then on the Topic panel if you find that same topic you see
Topic symbol -Averaging Datasets   [and the Topic properties show “no map ids for this topic]
Bookmark symbol -Averaging Dataset#CSH_71 [topic properties show the map id when you select it]
Bookmark symbol -Averaging Datasets#IX_averaging_datasets
Bookmark symbol-Averaging Datasets#XREF_25075_Averaging Datasets
I understand the Index and cross ref markers, but the isolated book mark is odd. You would think the notation would be on the topic
The chm file from October works in my latest build, and the developers swearz they changed NOTHING in the way it is called. I still have to talk to QM who do the builds just in case.

Context-sensitive help breaking in RoboHelp 8

Peter - you're a lifesaver and I hope you're out there today . . . or somebody's out there who can help . . .
I shouldn't have said that in my last post about something being the "wackiest" thing I'd ever seen in RoboHelp. Now we have a new problem that's much more serious.
We have an aforementioned (in previous post) enormous RoboHelp 5 project, converted to RoboHelp 8 after much anguish, replacing hundreds of WYSIWYG graphics with true code etc. Map IDs were *not* touched.
Now the context-sensitive help for our VB app is not working, even though the map IDs are still in place on both ends (dev and docs) and all the relevant .hh files were included in my compile. Some topics (within the same help file) appear when called from the app, some don't.
A developer had a theory that in one case the topic ID was assigned (on their end) during design time, the other during run time. He's testing it now.
If it doesn't work, I have no idea where to begin. Is anyone aware of any changes in RoboHelp 8 that would affect the way the .hlp links to VB?
Thank you! - Sandy

Hi all,
I wanted to thank everyone who responded and post a follow-up to this, as well as a caution.
I felt like the world's biggest *** when I found this out, but it turns out that in my .doc files for this particular .hlp file (our project includes multiple .hlps) "Automatically Generate Map IDs" was turned on, and of course it should not have been. So the problem was on my end, not the software developers' end.
However - part of the reason it took me so long to figure this out is that I know I never turned that setting on. The other writer on this project has been here longer than I have and never would have turned it on. And it's not like that command is easy to stumble upon and set off accidentally (For those of you who don't know, it's under File>>Project Settings in RoboHelp Explorer). I have to think that RoboHelp defaulted those settings in somehow, maybe during our conversion from 5 to 8.
(Unless someone knows a way that you *can* just stumble on this setting and trigger it accidentally, maybe by inserting some random character in your .hpj . . . if anyone does, I would love to know about it.)
So, especially if you just changed versions of RoboHelp, I would encourage you to be proactive and, if you don't want "Automatically Generate Map IDs" turned on, double-check and make sure nothing is selected for Automatic Map ID Generation on the "Map Files" tab of the Project Settings dialog. After what happened to me this last time around, I'm probably going to check it every time I compile. - why not add another neurosis to the list?
Thanks again - Sandy

Context-sensitive help - where is the CS topic folder in the output files?

I have created a FlashHelpPro help file in RoboHelp 7 HTML. In the project setup pane, I have Map ID'd my context-sensitive topics and linked them to their respective pages. I generated the project, but there is no folder containing the context-sensitive topics in the output files. As a result, the developer suggested that I need to create a separate folder in the Project Manager that contains all the context-sentitive topics. Is this actually the next step, or can the developer find what he needs elsewhere in the files?
I haven't seen anything about creating a separate folder in the Project Manager, which seems redundant as there is the 'Context-sensitive Help' folder already present in the Project Set-up. Do I need to create a separate folder, as suggested by the developer? If not, where can he find the context-sensitive files in the output? Thank you.

Hi,
What do you mean that the context sensitive topics are not in the output? RoboHelp generates your output and (in WebHelp, so the same should count for FlashHelp) puts the context sensitivity in cshdat_webhelp.htm. Your developer doesn't need to worry about this, he just has to get his call right.
For information on calling the help, see http://www.grainge.org/pages/authoring/calling_webhelp/calling_webhelp.htm. It's for WebHelp but it should be the same for FlashHelp.
If your developer only wants to know which mapid's he has to call, you best give them your map files (the .h files).
Greet,
Willam
This e-mail is personal. For our full disclaimer, please visit www.centric.eu/disclaimer.

How to display context-sensitive help in frameset?

When the help is generated by Robohelp, there is a primary
file named by default as 'Web_Interface_On_Line_Help.htm" that
opens the entire help window, with a left pane and a right pane.
The left pane has the TOC and Index, and the right pane has the
content of the page, displayed in frameset.
A separate html page is generated for each page written in
help and saved in folder the help/user it relates to .
When I call one of these pages using map id and following
javascript function
<a
href="javascript:RH_ShowHelp(0,'Web_Interface_On_Line_Help.htm>WithNavPane',HH_HELP_CONTE XT,189);">
Help</a>
The left pane has the TOC and Index, and the right pane has
the content of the page, displayed in frameset.
Everything is ok till this stage but when I click on one of
the links in left pan, only the content of the page opens in new
window with "show" link at the top of the page.....
Am I missing something?
Thanks in advance

Do you already have projects in multiple languages?
Normally, you create the project in the main language and set context sensitivy. Then you send the project to the translation agency and they send you the translated projects. Then you generate the different language version. The application must then point to the correct directory with the help for that language.
This answer is kind of high level. For information on context sensitivity in general, see: http://www.grainge.org/pages/authoring/calling_webhelp/calling_webhelp.htm
Greet,
Willam

Creation of context sensitive help with pure FM 12 usage doesn't work

Hi,
I hope somebody is able to help me with a good hint or tip.
I am trying to create a context-sensitive Microsoft Help with FM12 only using the abilities of FM (no RoboHelp). For some reasons, my assigned ID's are not used in the generated chm file and therefore the help does not work context-sensitively.
What did I do?
- I created my FM files and assigned topic aliases to the headers. I did this two ways: a) using the "Special" menue and assigning a CSH marker and/or b) setting a new marker of type "Topic Alias" and typing the ID. I used only numeric IDs like "2000" or "4200",
- I created a .h file (projectname.h) - based on the format of the file projectname_!Generated!.h (I read this in some instructions). So the .h file (text file) looks like this:
#define 2000 2000 /* 4 Anwendungsoberfläche */
#define 2022 2022 /* 4.1.1 Menü Datei */
#define 2030 2030 /* 4.1.3 Menü Parametersatz */
#define 2180 2180 /* 6.6.7 Objektdialog Q-Regler */
#define 2354 2354 /* 6.9.2 Objektdialog Extran Parameter */
#define 2560 2560 /* 6.9.5 Objektdialog Extran2D Parametersatz */
- I published the Microsoft HTML Help. A projectname_!Generated!.h has been created. My IDs were not used in this file:
#define 2000 1
#define 2022 2
#define 2030 3
#define 2180 4
#define 2354 5
#define 2560 6
- When I open the .chm file and look in the source code, the ID even is totally different. It is not the one, I assigned in FM, it is not the one which I assigned in the projectname.h file and it even is not the one, which was put in the projectname_!Generated!.h file. It is a generated name starting with CSH_1 ...n in a consecutive way numbered.
Example:
<a name="XREF_72066_13_Glossar"></a>Gloss<a name="CSH_1"></a>ar
What goes wrong? Why does FM not take my assigned IDs? I need to use these IDs since our programmers are using those already - I had to re-create the whole online help but the programs stay untouched.
Please help!
Many thanks
Mohi

Hi Jeff,
thanks for your note!
The text in my marker is just a number like "2000" or "4200". As said, I created manually a my.h file and used this marker there. E.g.
#define 2000 2000.
Whereby the first 2000 (in my opinion) is the marker text and the second 2000 is the context ID which the programmers are using for the context sensitive call of the help. My definitions in the my.h file were translated to #define 2000 1 (in the my_!Generated!.h file). The source code "translates" the context ID into CSH_8.
I am still confused :-/
Thanks
Mohi

How do I get at a variable set in the On Start macro?

Within the On Start macro of an Access Web App, I set the variable CurrentUserEmailAddress to =UserEmailAddress. I would like to be able to access this variable somehow from a table On Update event macro. How can I pass this variable along?

For those following this thread, some of the suggestions don't apply to Access Web Apps, unfortunately.
Access Web Apps have an On Start macro (accessible from the 'Advanced' button on the Home ribbon), which runs when the app is launched in the browser. This is a UI Macro.
The OnUpdate event is a table event, and runs a data macro.
As you've noticed, you can't access the UserEmailAddress() function in a data macro, and you also can't access variables set in a UI Macro.
UI Macros and data macros run in different contexts (the former locally in the browser, and the latter on the server) so the sharing available between them is limited.
There may be alternatives, but one possibility is to keep a table to hold variables (in this case just CurrentUserEmailAddress, but if you have more, you could use the same table).
I would try creating a table called Vars, with a column called CurrentUserEmailAddress. Add a single row to it (the value for CurrentUserEmailAddress is not critical, since we will override it in the OnStart macro).
Create a data macro called SetEmailVar, that takes a Value as a parameter. It will set the value in the Vars table.
<?xml version="1.0" encoding="UTF-16" standalone="no"?>
<DataMacros xmlns="<DataMacro><Parameters><Parameter">http://schemas.microsoft.com/office/accessservices/2010/12/application"><DataMacro><Parameters><Parameter
Name="Value" Type="Text" Description="Value"/></Parameters><Statements><LookUpRecord><Data><Reference>Vars</Reference><WhereCondition><Expression><Original>[ID]=1</Original><FunctionCall
Name="="><Identifier Name="ID" Index="0"/><IntegerLiteral Value="1" Index="1"/></FunctionCall></Expression></WhereCondition></Data><Statements><EditRecord><Data/><Statements><Action
Name="SetField"><Argument Name="Field">CurrentUserEmailAddress </Argument><ExpressionArgument Name="Value"><Expression><Original>[Value]</Original><Identifier Name="Value"/></Expression></ExpressionArgument></Action></Statements></EditRecord></Statements></LookUpRecord></Statements></DataMacro></DataMacros>
Then create a corresponding GetEmailVar macro that will fetch the value and return it:
<?xml version="1.0" encoding="UTF-16" standalone="no"?>
<DataMacros xmlns="<DataMacro><Statements><LookUpRecord><Data><Reference>Vars</Reference><WhereCondition><Expression><Original>[ID]=1</Original><FunctionCall">http://schemas.microsoft.com/office/accessservices/2010/12/application"><DataMacro><Statements><LookUpRecord><Data><Reference>Vars</Reference><WhereCondition><Expression><Original>[ID]=1</Original><FunctionCall
Name="="><Identifier Name="ID" Index="0"/><IntegerLiteral Value="1" Index="1"/></FunctionCall></Expression></WhereCondition></Data><Statements><Action Name="SetReturnVar"><Argument
Name="Name">Value</Argument><ExpressionArgument Name="Value"><Expression><Original>[Vars].[CurrentUserEmailAddress ]</Original><Identifier Name="Vars.Email"/></Expression></ExpressionArgument></Action></Statements></LookUpRecord></Statements></DataMacro></DataMacros>
Now in the OnStart macro you can call SetEmailVar and pass it =UserEmailAddress(), and in the tables OnUpdate macro, you can call GetEmailVar to get the value.
Note that there is a limitation to this solution, which is that if multiple users are using the app at the same time, the variable will reflect the most recent user, so any user which gets the value will get that value, which may not be what you want.
Another potential approach is to remove the built-in Save button from the action bar, and to write data macros to do update/insert, and call them from a custom action bar button and pass in the value from the UI macro for the button. However, that
solution is somewhat complicated, and won't work at all for datasheets since you can't force users to save only through the action bar button since just changing the current row will trigger a record save.

IE 7 and Context-Sensitive FlashHelp

Hi all, I'm hoping that you can brainstorm with me. I have a
FlashHelp system with context-sensitive topics that are called from
the application using the
start_page.htm#topic_name.htm syntax. Up to now, this has
worked really well in all browsers (IE, Netscape, Firefox, Safari,
etc.). In the new IE 7, however, making this kind of call doesn't
display the CS topic, but instead opens the default topic
(start_page.htm). Likewise, the URL in the browser window only
displays
start_page.htm, with the
#topic_name.htm info removed. From testing we've done, it
appears that IE 7 receives the complete help call, but then somehow
ignores or truncates the CS topic info.
Has anyone else had this problem? Any ideas as to what is
causing it or (more importantly) how I might work around it?
Thanks,
Melinda

The updating of the help topic is distinct from the problem you are encountering. I believe this is a bug in FlashHelp.
The more people who report a bug or request a feature, the more likely it is to be actioned. Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
See www.grainge.org for RoboHelp and Authoring tips

Robohelp 7 - Context sensitive help and map ID's

Hi there,
Long time reader, first time poster. Let me just say my background is in training, as opposed to technical writing or software, so forgive me if my technical knowledge seems lacking.
My issue is that I've been presented with a bought in software product that the company I work for uses, and it's been updated. A year or so ago, we took their product, rebranded it and released it. The help was generated for our software build internally, producing a .chm file, which then mapped to their software to make it context sensitive for about 10 of 58 topics (top level only). (The original vendor provided an .ini file with some map id's)
My issue is that over the year, numerous changes have been made to the Word document, and it doesn't really resemble the original anymore. It is used to produce a manual, and from this manual, one chapter is imported into Robohelp 7 without images and converted to .chm. I've managed to import the chapter, convert it and produce the .chm file, however I am at a com-lete blank when it comes to making it context sensitive. I have several questions therefore...
1. Is it possible to create a new .chm that links to the old map id's? And if so what do I need to do?
2. Would it be possible to simply import the new Word file to the old project if the topics stayed the same? (Would there be much manual work?)
3. If these files are to be localised, what needs done to make that process as painless as possible? (The manual will be translated and we get that back)
Further details on the project. It's approx. 58 topics long, ranging from 20 sentences in one topic to approx. 250 in another. There are jump hotspots within the project, and a TOC has been produced. (I believe this makes the topic ID's sensitive?)
The old project had an .hh file with each line having the format: "#define 1001 1001", my new .hh file states "#define topic_title 1". I believe this is important and these may need to match?
The old project had a .hpt file with each line in the format: "23|1001|topic title", my new .hpt gile states: "23|topic_title|topic title". Again as these seem to refer to reference I believe they'd be important.
Any help would be greatly appreciated! Nothing I've tried so far has worked
Regards,
Wazza

The construction of your call is invalid. You can use a URL with the structure path/startpage.htm#topic.htm to call a specific topic but that is not how it works with map ids. There are topics on my site about calling webhelp by various means.
I don't know where you got the trial of RoboHelp 7 but you will not be able to buy a full version as the current version is RoboHelp. Also Adobe have announced various sneak peeks of RoboHelp 9. There is a clue there.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RH10 - Context sensitive links to DUCC variable set

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