RoboHelp 9 Crashing on Generating Output (hyperlinked pdf issue?)

I have had RoboHelp 9 consistently crash (without warning) when trying to generate ANY type of output. I was evaluating a trial version (which has since expired). I could consistently and successfully generate the exact same content without any issue when using RoboHelp 8 on another computer and it would appear that the crashes related to updating hyperlinked pdf's. None of the suggested fixes solved this issue on my system (i.e.http://forums.adobe.com/thread/796237?tstart=0)
While Adobe contacted me twice by telephone during the evaluation phase to gauge my interest in purchasing TCS 3 I received no response whatsoever to my request for assistance in resolving this issue. The person with whom I spoke has not responded to my queries. Now my trial is expired so I can't do anything further but I would like to hear if any other people have had this issue and what they had to do to resolve it.
The ability to update hyperlinked pdf's is essential for my project and I would like to upgrade (I really am a proponent of the TCS workflow) but, in its current state, TCS 3 is unuseable for me.
Thanks in advance

...ta-da! And here I am, at Peter's behest.
You situation with the PDFs is exactly what happened with me, although I had the advantage of Adobe tech support to actually be able to isolate the specific ogre PDF files. They suggested I rename/delete them and I did and everything compiled smoothly. Like you, these PDFs worked just fine in RH8, but choked RH9.
I then tried a different tact and went back to the source files and reprinted them with Acrobat 9 (I think they'd originally been printed with Acrobat 6 or so), and the project compiled just fine.
I understand you don't have the source files, but here is a suggestion that mightwork: open your PDFs with Acrobat 9 or X and either "Save as..." a new file or go to the Advanced menu and click PDF Optimizer... (maybe try both methods). I think either would have a similar effect to reprinting the source files and would "fix" whatever it was that's choking your project.
Let us know if that works.

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    Hi all,
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    Thanks & Regards
    Avish
    Moderator Message: Please use code tags when pasting code snippets. Also paste relevant portions of the code
    Edited by: Suhas Saha on Jul 13, 2011 3:05 PM

    Dear Alexander,
    Thanks for the reply.
    In this I am using the FM 'CONVERT_ABAPSPOOLJOB_2_PDF'. I have checked the settings from SPAD that is also same in both servers for particular output device. But the patches are diffrennt in both the servers, the server from which layout is not coming properly having the high level patches in compare to the other server(which is working fine).

  • Transparency Issues When Output to PDF

    I have some text with a drop shadow, which I believe has a transparency effect. Similarly, I have an embedded file from photoshop that has a mask and transparency.
    When I output to PDF, everything looks good on the screen. However, when I print, you can see the bounding box and it is a different shade of color.
    I ran a preflight and it says "transparency not allowed". It would appear the flattening is getting messed up somehow? Very confusing as to what the problem might be. Any ideas?

    Bob,
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    I was using the "high quality print" preset to export to PDF. I then changed it to "press quality" and it worked justed fine. When printing the PDF, I also chose "high resolution" for the transparancey flattener in the advanced tab (though that didn't seem to be the difference).
    I looked throught the differences between high quality print and press quality and could not find anything different. But it was very repeatable so something is going on there. Any idea what the setting that affects it might be?

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