Runtime Error when creating order CRM7 E-commerce

hey guys,
we have a CRM 7 J2EE running on Windows Server 2003 (64) with the CRM Abap Backend on Linux for zSeries.
All applications have the latest patch levels (SP5). We configured the Middleware, the XCM and the OS with the same seetings as our Sandbox which had SP3 and works without any problems.
The shop is running. I can configure products, view the catalog, etc.
But when i want to create a new order or quotation this runtime exception occurs:
runtime exception occurred on the highest level
java.lang.NullPointerException
     at com.sap.isa.backend.JCoHelper.setValue(JCoHelper.java:889)
     at com.sap.isa.backend.crm.WrapperCrmIsa.crmIsaBasketGetHead(WrapperCrmIsa.java:3285)
     at com.sap.isa.backend.crm.SalesDocumentCRM.readHeaderFromBackend(SalesDocumentCRM.java:1397)
     at com.sap.isa.backend.crm.SalesDocumentCRM.createInBackend(SalesDocumentCRM.java:342)
     at com.sap.isa.businessobject.SalesDocument.init(SalesDocument.java:1690)
     at com.sap.isa.isacore.action.order.CreateBasketAction.executeCreateBasket(CreateBasketAction.java:328)
     at com.sap.isa.isacore.action.order.CreateBasketAction.isaPerform(CreateBasketAction.java:179)
     at com.sap.isa.isacore.action.IsaCoreBaseAction.isaPerform(IsaCoreBaseAction.java:418)
     at com.sap.isa.isacore.action.IsaCoreBaseAction.ecomPerform(IsaCoreBaseAction.java:344)
     at com.sap.isa.isacore.action.EComBaseAction.doPerform(EComBaseAction.java:375)
     at com.sap.isa.core.BaseAction.execute(BaseAction.java:212)
     at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
     at com.sap.isa.core.RequestProcessor.processActionPerform(RequestProcessor.java:692)
     at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
     at com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:409)
     at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
     at com.sap.isa.core.ActionServlet.process(ActionServlet.java:243)
     at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)
     at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
     at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
     at com.sap.isa.core.RequestProcessor.processForwardConfig(RequestProcessor.java:284)
     at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
     at com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:409)
     at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
     at com.sap.isa.core.ActionServlet.process(ActionServlet.java:243)
     at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:117)
     at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:62)
     at com.tealeaf.capture.LiteFilter.doFilter(Unknown Source)
     at com.sap.isa.isacore.TealeafFilter.doFilter(TealeafFilter.java:61)
     at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:58)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:384)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
I searched for notes or SDM threads a few days long but i haven´t see anyone who had this problem yet.
TREX is working fine and catalog is working too.
I also created a session trace of this problem.
It starts with this lines:
Debug   com.sap.isa.core.eai.sp.jco.JCoManagedConnectionFactory Serving function module "CRM_ISA_BASKET_GETHEAD" from existing repository "DCR150"
Path    com.sap.isa.backend.crm.WrapperCrmIsa           Exiting method
(and then the same exception is in the session trace)
Error   com.sap.isa.isacore.action.order.CreateBasketAction                    A runtime exception occurred on the highest level
java.lang.NullPointerException
I hope you can help me.
regards
Tobias

Hi Tobias,
From your Error. It seems that when you are creating an order Your application is not passing required value to RFC and it is NULL.
This is the reason you are getting java.lang.NullPointerException at com.sap.isa.backend.JCoHelper.setValue(JCoHelper.java:889)
Try to debug and check what value you are passing to the RFC CRM_ISA_BASKET_GETHEAD in Java class.
Set Debugger in WrapperCrmIsa.crmIsaBasketGetHead(WrapperCrmIsa.java:3285) class method and check what value is not coming from JSP page to this RFC.
Basically you are not passing value required by CRM_ISA_BASKET_GETHEAD when you are creating an order or Quotation.
I hope this information will help you to find missing value.
eCommerce Developer.

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com.sapportals.portal.pcd.gl.PcdProxyContext.createSubcontext(PcdProxyContext.java:619) at com.sap.portal.admin.wizard.folderwizardpanes.SavePane.doAfterSubmit(SavePane.java:59) at com.sapportals.admin.wizardframework.core.WizardInstance.doPost(WizardInstance.java:356) at com.sapportals.admin.wizardframework.core.WizardInstance.doWizard(WizardInstance.java:174) at com.sapportals.admin.wizardframework.core.WizardInstance.doWizard(WizardInstance.java:99) at com.sapportals.admin.wizardframework.AbstractDynamicWizard.doContent(AbstractDynamicWizard.java:98) at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209) at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114) at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189) at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215) at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645) at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189) at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753) at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240) at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522) at java.security.AccessController.doPrivileged(Native Method) at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365) at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944) at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266) at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95) at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:160) at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33) at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41) at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37) at java.security.AccessController.doPrivileged(Native Method) at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100) at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170) .
Exception id: 10:50_23/11/07_0005_16892850
See the details for the exception ID in the log file
Thanks and Regards,
sathya

Hi Sathya
The following line in your log tells you what is wrong:
ORA-01654: unable to extend index SAPSR3DB.SYS_C004057 by 128 in tablespace PSAPSR3DB
This is a configuration that you or the dba people need to do. The first thing I would check is if autoextend is on/off on your tablespace PSAPSR3DB. If it's 'off' you either need to put it to 'on' or manually extend the size of your tablespace depending on how much harddrvive space you have to play with. Here is a more detailed solution on how to do it:
Oracle Error : ORA-01654: unable to extend index string.string by string in tablespace string
Cause: Failed to allocate an extent of the required number of blocks for an index segment in the tablespace indicated.
Action: Use ALTER TABLESPACE ADD DATAFILE statement to add one or more files to the tablespace indicated.
Br
Göran

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