Safari browser issue when calling Merged Webhelp

Hi All,
I am using Robohelp 8.0. I am creating a merged Webhelp project and calling the help as context sensitive from the web application using the Topic ID.
What Happens:
Calling webhelp with parent_csh.htm#<productID> work fine in Firefox, IE browsers.
When I try to call the topic in Safari browser on Mac OS, it opens the topic section correctly as shown below:
when I click the Show link on the top of the page to view the TOC, it gives me a page cannot be displayed error as shown in screenshot below:
NOTE: It still works well in Firefox on the same Mac computer.
What is not working:
* Error occurs when the show link is clicked in help page in Safari 5.0 browser.
* Same error reported even when I include "withnavpane=true" in the parent_csh.htm#<topic id> to show the TOC.
Questions:
* Is Robohelp 8.0 is compatible with Safari browsers in Mac?
* Is there a way to show the TOC of the webhelp in Safari?
* Why Safari interprets the '#' to %23 and why the link does not work in Safari alone even it works in Firefox on the same machine?
Let me know your thoughts and awaiting a resolution from sharp heads of Robohelp.
Thanks & Regards,
Pan_Sel

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13:54:42,820 ERROR [STDERR]      at org.jboss.web.tomcat.security.SecurityAssociatio
nValve.invoke(SecurityAssociationValve.java:179)
13:54:42,820 ERROR [STDERR]      at org.jboss.web.tomcat.security.JaccContextValve.i
nvoke(JaccContextValve.java:84)
13:54:42,820 ERROR [STDERR]      at org.apache.catalina.core.StandardHostValve.invok
e(StandardHostValve.java:128)
13:54:42,820 ERROR [STDERR]      at org.apache.catalina.valves.ErrorReportValve.invo
ke(ErrorReportValve.java:104)
13:54:42,820 ERROR [STDERR]      at org.jboss.web.tomcat.service.jca.CachedConnectio
nValve.invoke(CachedConnectionValve.java:156)
13:54:42,820 ERROR [STDERR]      at org.apache.catalina.core.StandardEngineValve.inv
oke(StandardEngineValve.java:109)
13:54:42,820 ERROR [STDERR]      at org.apache.catalina.connector.CoyoteAdapter.serv
ice(CoyoteAdapter.java:241)
13:54:42,820 ERROR [STDERR]      at org.apache.coyote.http11.Http11Processor.process
(Http11Processor.java:844)
13:54:42,820 ERROR [STDERR]      at org.apache.coyote.http11.Http11Protocol$Http11Co
nnectionHandler.process(Http11Protocol.java:580)
13:54:42,820 ERROR [STDERR]      at org.apache.tomcat.util.net.JIoEndpoint$Worker.ru
n(JIoEndpoint.java:447)
13:54:42,820 ERROR [STDERR]      at java.lang.Thread.run(Unknown Source)
13:54:42,820 ERROR [STDERR] Caused by: java.net.SocketException: Connection rese
t by peer: socket write error
13:54:42,820 ERROR [STDERR]      at java.net.SocketOutputStream.socketWrite0(Native
Method)
13:54:42,820 ERROR [STDERR]      at java.net.SocketOutputStream.socketWrite(Unknown
Source)
13:54:42,820 ERROR [STDERR]      at java.net.SocketOutputStream.write(Unknown Source
13:54:42,820 ERROR [STDERR]      at org.apache.coyote.http11.InternalOutputBuffer$Ou
tputStreamOutputBuffer.doWrite(InternalOutputBuffer.java:764)
13:54:42,820 ERROR [STDERR]      at org.apache.coyote.http11.filters.ChunkedOutputFi
lter.doWrite(ChunkedOutputFilter.java:124)
13:54:42,820 ERROR [STDERR]      at org.apache.coyote.http11.InternalOutputBuffer.do
Write(InternalOutputBuffer.java:570)
13:54:42,820 ERROR [STDERR]      at org.apache.coyote.Response.doWrite(Response.java
:560)
13:54:42,820 ERROR [STDERR]      at org.apache.catalina.connector.OutputBuffer.realW
riteBytes(OutputBuffer.java:353)
13:54:42,820 ERROR [STDERR]      ... 33 more
Please throw some light on this issue.

This is the Java script I am using
function submitForm(e){
     var characterCode
     if(e && e.which){
     e = e
     characterCode = e.which
     }else{
     e = event                    characterCode = e.keyCode
     if (characterCode== 13){
     document.getElementById('mainform:submitForm:search').onclick();
Regards,
Jagadeesh
Edited by: Jagadeesh.Pala on Oct 1, 2007 3:59 AM

Issue when calling Stored procedure from application

Dear all,
Oracle DB version: 11.2.0.3
   OS : RHEL 5.9 64-bit version
We are trying to execute one of the stored procedure (belonging to oracle DB schema) from our Dotnet application(recites in application server) but it takes more than 30 seconds to fetch the records. The stored procedure is called from application. When we try the same procedure from SQL developer or TOAD it completes within a second. Could anyone suggest on the issue?
Note: we are calling a remote DB view from our DB.
No. of records in the view : 49484929 rows
Thanks in advance,
Imran Khan

Thanks Billy for the reply. The following is the function of the .net application which calls the procedure:
public DataSet ResourceMonitor(String Date, String DateTime, String starttime, String endtime, String Assstarttime, String Assendtime)
try
cLog.StartMethod(this, System.Reflection.MethodInfo.GetCurrentMethod().Name);
Database dbResourceMonitor = null;
DataSet Resourceset = new DataSet();
dbResourceMonitor = DatabaseFactory.CreateDatabase();
DbCommand dbCommand = dbResourceMonitor.GetStoredProcCommand("SP_RESOURCEMONITOR1");
dbResourceMonitor.AddInParameter(dbCommand, "P_Date", DbType.String, Date);
dbResourceMonitor.AddInParameter(dbCommand, "P_DateTime", DbType.String, DateTime);
dbResourceMonitor.AddInParameter(dbCommand, "P_Starttime", DbType.String, starttime);
dbResourceMonitor.AddInParameter(dbCommand, "P_Endtime", DbType.String, endtime);
dbResourceMonitor.AddInParameter(dbCommand, "P_AssStarttime", DbType.String, Assstarttime);
dbResourceMonitor.AddInParameter(dbCommand, "P_AssEndtime", DbType.String, Assendtime);
//dbCommand.Parameters.Add(BuildRefCursorParameter("DEPRECSET"));
dbCommand.Parameters.Add(BuildRefCursorParameter("RECORDSET1"));
dbCommand.Parameters.Add(BuildRefCursorParameter("RECORDSET2"));
dbCommand.Parameters.Add(BuildRefCursorParameter("RECORDSET3"));
dbCommand.Parameters.Add(BuildRefCursorParameter("RECORDSET4"));
return Resourceset;
catch (Exception ex)
cLog.LogMessages(this, ex.Message, cLog.eWiproMessageTypes.ErrorType);
throw ex;
finally
cLog.EndMethod(this, System.Reflection.MethodInfo.GetCurrentMethod().Name);
   The stored procedure SP_RESOURCEMONITOR1 has the following DDL:
CREATE OR REPLACE PROCEDURE SP_RESOURCEMONITOR1
(     P_Date      IN VARCHAR2,
      P_DateTime      IN VARCHAR2,
      P_Starttime     IN VARCHAR2,
      P_Endtime     IN VARCHAR2,
      P_AssStarttime     IN VARCHAR2,
      P_AssEndtime     IN VARCHAR2,
       P_Mode     IN NUMBER,
    RECORDSET1 OUT SYS_REFCURSOR,
    RECORDSET2 OUT SYS_REFCURSOR,
    RECORDSET3 OUT SYS_REFCURSOR,
    RECORDSET4 OUT SYS_REFCURSOR
)AS
BEGIN
OPEN RECORDSET1 FOR
Select ROLEMASTER.ROLEID,ROLEMASTER.ROLENAME as ResourceGroup,departmentmaster.DEPARTMENTNAME,departmentmaster.departmentid from Rolemaster
INNER JOIN departmentmaster ON Rolemaster.DEPTID=departmentmaster.DEPARTMENTID
WHERE 1=1 AND sysdate >=Rolemaster.START_DATE AND sysdate<=Rolemaster.END_DATE AND Upper(RoleMaster.Rolename) not like '%HIGHLOADER%' AND displayinlist=1
ORDER BY ROLENAME;
OPEN RECORDSET2 FOR
select ROM.ROLENAME as ResourceGroup, fn_get_resource_status(p_starttime, p_endtime,RM.Resourceid,RM.DeptID) AS Status,upper(RM.Resourceid)as Resourceid,RM.RoleID,RM.DeptID,TRIM(RM.RESOURCENAME) AS RESOURCENAME,'Detail'As Details,'ResChng'As ResChng,'Calender' As Calender FROM ResourceMaster RM
--INNER JOIN DEPARTMENTMASTER DM ON RM.DEPTID = DM.DEPARTMENTID
INNER JOIN ROLEMASTER ROM ON RM.ROLEID = ROM.ROLEID
where --UPPER (DM.DEPARTMENTNAME) IN ('DISPATCH','TRANSPORT','TRANSPORT RAMP')
RM.DEPTID in (select DEPARTMENTID from DEPARTMENTMASTER where displayinadmin=1 and active=1) ;
if (P_Mode =2) THEN
OPEN RECORDSET3 FOR
select * from mobility_attendance_info_v where TRANSACTIONDATE >= TO_DATE(Substr(p_starttime,1, 9) ,'dd-MON-rr') - 1 order by staffno,TRANSACTIONDATETIME Desc;
END IF;
OPEN RECORDSET4 FOR
select rsa.*,planning.flightno,'' As StTime,SUBSTR(rsa.depdt,11,5) as EndTime from resourceallocation rsa inner join planning ON rsa.planningid = planning.planningid
where TO_TIMESTAMP(rsa.DEPDT,'dd-MON-rr HH24:MI')>=TO_TIMESTAMP(P_DateTime,'dd-MON-rr HH24:MI') ;
END SP_RESOURCEMONITOR1;
   The view mobility_attendance_info_v is a called from a remote DB. Hope it's quite clear.
Regards,
Imran Khan

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