Safari https problem
Please help! Safari will not load certain https sites. it just stopped working about a week ago, these sites have never been an issue in the past (work email and bank account). the computer is connected via ethernet cable to cable modem. If I use a wireless network at the neighbors house the sites load fine. If I use the neighbors ethernet the sites load fine. However, when we hook my wifes PC to the same ethernet cable at home (the one that doesn't work for the desired sites on the mac) the load fine. Technicians from the cable company ensure that the modem etc is fine. I even re-installed OS X 10.6.6. Why won't these sites work at home when they work in other locations, and why do they work for my wife's computer? Very frustrating, seems to be a communication problem with the modem?
Hello Y:
After rereading your post, it looks like a networking problem (although why your wife's system works and yours does not on the same network is a puzzle). Is her OS X configuration the same as yours?
You might try posting in the networking forum to see if someone there can see something:
http://discussions.apple.com/forum.jspa?forumID=1343
I never say never, but changing Safari to open in the 32 bit mode would not seem address your issue (I access many secure sites and do not have that configuration).
Barry
Similar Messages
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I have the latest safari version 5.0.5 and everytime i sign into a banking website or https site it logs me out immediately, how can i fix this issue as i also use the current version of firefox and i dont have this same problem.. kind regards Mark
Sometimes cookies can be the culprit. From your Safari menu bar click Safari / Preferences then select the Security tab.
Click: Show Cookies.
Delete all the bank related cookies.
Quit then relaunch Safari to see if that makes a difference. -
On some websites, I cannot use scripted buttons etc. This is true in all browsers (Safari, Firefox, IE, etc.). I have no problems with my Windows machine. Is there a setting I can change or an add-in that might let me use these sites? I'm not getting any errors in Java, so I'm assuming it's a compatability issue between OSX and the Java being used. Any help would be appreciated because I now have to use my PC to access certain sites (and I have to use them for work).
This is from my similar Safari problems a few months back. It may apply to your Java problems.
I confirmed that it's my Tiger Safari failure to handle Java Applets that is giving me troubles. Java scripts are OK.
Relief, my Safari Java problem is solved. I got the clue to the cause in an Apple discussion, a chap in Germany using Panther had the identical problem.
The problem was caused by older Internet Plugins contained in my UserID>Library>Internet Plugins.
These plugins take priority over the Internet Plugins contained in HD>Library>Internet Plugins.
So removing the duplicate older Internet Plugins from UserID>Library>Internet Plugins corrected the Java applet problem. I had more duplicate Plugins there than the Java ones.
This happened because when doing a clean install I selected to copy over my UserID from the previous Jaguar system, a logical thing to do to carry my files and settings forward.
But bringing forward the Internet Plugin Folder is obviously a big problem for those bringing forward their UserID when installing MacOS X.
Here is a very good site to test your browsers handling of Java Scripts and Applets.
http://www.bodo.com/javame.htm -
Return of the Mosaic of death? Safari/Flash problem? Help please
I'm having issues with my fairly new Macbook Pro 15-inch. The problem has only come up with Safari (5.0.1) running so far; never a problem with Firefox (though it could just be that I use Safari more by far).
Here's what it did to an NFL.com gamecast page.
http://www.flickr.com/photos/52459320@N08/4984712908/
It kind of reminds me of the Mosaic of Death on my old iBook.
And sometimes the issue remains as a "ghost"once I close Safari.
http://www.flickr.com/photos/52459320@N08/4984114073/in/photostream/
Refreshing the page does no good. Closing it leaves the "ghost." I've also notice I get the "you have to restart your Mac" message about once a week.
A weird thing: The mosaic flickers a lot. I tried recording it with a Quick TIme screen recording. But every time I start recording the problem stops! And it returns once I stop recording.
Thoughts? Questions? I'm curious what the problem could be.
FWIW, I first noticed a weird flicker like this when I would switch from a VPN/screen sharing to Safari.
Thanks for your time.Just to follow up, in case others have this issue:
Genius Bar guy suggested I try turning off "Automatic Graphics Switching" (System Prefs>Energy Saver). Hadn't thought of that; Googled it when I got home and, sure enough, there's another thread indicating tis might be the problem:
http://discussions.apple.com/thread.jspa?threadID=2566276&messageID=12350542#123 50542
We'll see how it goes, but I'm thinknig this is on track. -
Https problems in IE, Chrome, Skype, but not Firefox
I have a user whose account on a win2003 domain was deleted by accident (I have no idea how). I recreated the account and recovered the user profile from a local machine. The local machines all run Win7.
Everything seems to work fine again now except that https calls through Internet Explorer and Chrome fail with error messages that seem to indicate the site is simply not available rather than a certificate error or the like. Firefox works fine to access
the same sites. I believe Firefox only works because it doesn`t use the built in security.
Other accounts on the same machine can make https calls without trouble. My assumption is that there is an issue in the user's profile, but moving the Chrome and IE directories from the AppData directory in the user's profile accomplished no change in behaviour.
I found KB 813444 and attempted to follow the instructions there to some extent (they seem aimed at XP and Vista), but couldn't re-register the dlls. None of the other changes made any difference. Likely not the problem anyway as the problem does not occur
for any other account that logs into the machine.
There really seems to be something wrong in the user profile. Permissions too loose on a directory somewhere? But where?
The system is a brand new HP tower with Windows 7 on it. Fresh install about a month ago and kept up to date. All other profiles on the machine work fine. Using the same profile on another machine has the same problem of being unable to connect to https
sites. The error received is not a certificate error, but indicates that the site can't be found, which suggests to me some fundamental failure in the security setup of the user profile. However, I've been unable to find where that information might be stored.
Clearing the SSL state from within Internet options has had no effect on this issue, nor has compatibility mode or any of the things that are possible on Windows 7 from kb813444.
Any thoughts?
KeithHello Keith,
If my understanding is right, you only have one account have this https problem.
Will this issue occurs when you create an login as a new account?
If this issue only occur in the single account, we could refer to the following article to fix the profile.
Fix a corrupted user profile
http://windows.microsoft.com/en-us/windows/fix-corrupted-user-profile#1TC=windows-7
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support -
Description
Faulting Application Path: C:\Program Files\Safari\Safari.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Safari.exe
Application Version: 5.34.57.2
Application Timestamp: 4f982b5e
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18015
Fault Module Timestamp: 50b83b16
Exception Code: 80000003
Exception Offset: 0003491e
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 3349202712im having this problem to ive uninstalled and installed but this still comes up!!
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.7.0.21
Application Timestamp: 504d85d9
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 5129
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 -
Safari Crash - Problem with doodle (planer) app - doodle web links cause safari to crash with a very strange message "Error - Please make sure Safari is not used in Private Modus" (translated from german) No Privat Modus buttom in ios 7 safari settings! Works fine with an older Safari Version. Web link, call doodle app. You could see the website in the backround working but safari crashes after clicking on the error window. Any suggestions?
Turn off Private Browsing.
Tap "Private" on Safari Screen to disable Private Browsing. When top of screen is white, Private Browsing is off. -
Safari/DSL Problem
I’m having a problem with my home DSL network when I hookup a 5.8 GHz digital cordless phone/answering system. Safari will not pull up my home page when I plug in the answering system my SBC DSL network stops functioning. My Mac network consists of an E-Mac running OS 10.3.9 hard wired thru Ethernet cable to an Asante FR1004 Internet router. Also connected to the Asante Router is the Apple Airport Extreme Base Station. The Asante Router is hooked up to the SBC to Speedstream 5100 Ethernet ADSL Modem, which is hard wired to the phone line. I have 3 phones hooked to the phone line each phone has a DSL Filter model Z-330P2J. Any would be appreciated.Hi ccrushe, Welcome to Apple's Users Help Users Forums.
1] The answering system must have a DSL Filter on it.
2] Move the answering system to a different room, ie, away from the computer.
Try BBR, Broadband Reports / SBC general Forum, or ATM = All Things Mac.
Good Luck. JP -
When I open safari http//yesdateme pops up and I can't get rid of it or continue on into safari
Force Quit Safari, then re-open it while holding the Shift key.
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On Safari all https addresses would not show up while on Firefox they just work fine. For example Facebook or the Appstore are not possible for me to see on Safari? How can I solve the problem?
Hey juliane1205,
First, try these steps:
Open Keychain Access, located in the Utilites folder in the Applications folder.
Choose Keychain Access > Keychain First Aid.
Enter your user name and password.
Select Verify and click Start. Any problems found will be displayed.
If there are problems, select Repair, and then click Start.
To change the Keychain First Aid settings, choose Keychain Access > Preferences, and then click First Aid.
Then I would repair disk permissions:
Choose Apple menu > Software Update to make sure you have the latest version of Mac OS X.
Software updates sometimes change a file’s permissions to improve security, so updating your software can solve some permissions problems.
Open Disk Utility, in the Utilities folder in Launchpad.
Select the disk you want to check.
You can verify or repair permissions only on a disk with Mac OS X v10.7 Lion installed.
Click First Aid.
Do one of the following:
Click Verify Disk Permissions to test permissions.
Click Repair Disk Permissions to test and repair permissions.
And lastly, restart your computer, and see if that helps. If it doesn't, report back.
via: Mac OS X 10.6: Solving problems with keychains
http://support.apple.com/kb/PH7296
and Disk Utility 12.x: Repair disk permissions
http://support.apple.com/kb/PH5821
Welcome to Apple Support Communities!
All the best,
Delgadoh -
Safari display problems in https sites
I have some problems when trying to reach HTTPS sites with Safari (under Mountain Lion). I only get text display and no rendering of images. I works perfectly well with FireFox. Have the same behavior with Mac App Store which only displays text. and doesn't present the pages correctly. I tried to reset Safari and no success; check KeyChain, no success. Anyone has an idea to get this solved. Thanks
after many attempts, I resolved the problem finaly by reinstalling mountain lion (CMD R after the chime and reinstall option in the menu).
-
Safari HTTPS Firewall Proxy Problem...
Hi everyone,
I am having a problem at work with safari. First of all, browsers like firefox, camino, and opera work fine. Browsers like Safari, Shiira, and Sunrise Browser cannot open https sites properly. I am always asked to type in username and password from the browser. Afterwards this login window appears again and again and I cannot read the https site or klick on anything. I have already tried aproxy to set the https proxy settings differently.
No I wonder if you have experienced similar problems and if anyone has a solution, since I would very much prefer Safari to Firefox, Camino or Opera...Hi All
Downloaded Safari on my PC at work, OS-Win XP and got some the same problem, but I'm not even able to change the proxy settings (under preferences/advance tab), as this has been locked by the sys admin. Do you know if there is away around this...? as they do not support Safari, but FIREFOX works fine...
Cheers -
Safari 4: Problems with animated GIF
Hi,
since I've updated to Mac OS X 10.6 my Safari 4.0.3 has Problems with some animated GIF.
Some of these smileys look strange.
OS: Mac OS X 10.6.1
Mac: iMac (24-inch Early 2008)HI,
Apparently you aren't alone.
http://discussions.apple.com/thread.jspa?messageID=10059219�
Carolyn -
Safari 4 problems - HTMLDataSet/Sliding Panels
Hi,
I've been building a fairly basic photo gallery site and was having no problems with the site until I downloaded and installed Safari 4. For some reason the detailRegions are not loading properly in Safari 4. I have thumbnails in the sliding panels that load fine but the larger versions of the photos no longer appear in Safari below the sliding panels and on the right sidebar the paypal buttons no longer appear either. IE and FF seem to be working fine still. Any help would be greatly appreciated. I'm very new to this so please bear with me if I have any glaring mistakes. THANKS!!!
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<title>Flowers</title>
<link href="mainStyles.css" rel="stylesheet" type="text/css" />
<!--[if IE]>
<style type="text/css">
/* place css fixes for all versions of IE in this conditional comment */
#sidebar1 { padding-top: 30px; }
#mainContent { zoom: 1; padding-top: 15px; }
div.mainContent { overflow:hidden; word-wrap: break-word;}
/* the above proprietary zoom property gives IE the hasLayout it may need to avoid several bugs */
</style>
<![endif]-->
<script src="SpryAssets/SprySlidingPanels.js" type="text/javascript"></script>
<script src="SpryAssets/SpryData.js" type="text/javascript"></script>
<script src="SpryAssets/SpryHTMLDataSet.js" type="text/javascript"></script>
<script src="SpryAssets/SpryDOMUtils.js" type="text/javascript"></script>
<script src="SpryAssets/SpryMenuBar.js" type="text/javascript"></script>
<link href="SpryAssets/SpryMenuBarHorizontal.css" rel="stylesheet" type="text/css" />
<link href="SpryAssets/SpryMenuBarVertical.css" rel="stylesheet" type="text/css" />
<script type="text/javascript">var ds1 = new Spry.Data.HTMLDataSet(null, "gallery", {columnNames: ['Thumbnail', 'PictureTitle', 'PictureResolution1', 'Price1', 'Button1', 'PictureResolution2', 'Price2', 'Button2', 'HiRes_Id',], rowSelector: "div.galleryItem", dataSelector: "p"});</script>
</head>
<body class="thrColHybHdr">
<div id="container">
<div id="header">
<a href="index.html"><img src="images/dmlogo.jpg" width="400" height="100" alt="Eye Focus Photography" /></a></div>
<!-- end #header -->
<div id="sidebar1">
<ul id="MenuBar1" class="MenuBarVertical">
<li><a href="index.html">Home</a></li>
<li><a href="animals.php">Animals</a></li>
<li><a href="barns.php">Barns</a></li>
<li><a href="cities.php" class="MenuBarItemSubmenu">Cities</a>
<ul>
<li><a href="washingtondc.php">Washington DC</a></li>
<li><a href="nyc.php">New York City</a></li>
</ul>
</li>
<li><a href="fireworks.php">Fireworks</a></li>
<li><a href="flowers.php" class="selected">Flowers</a></li>
<li><a href="lighthouses.php">Lighthouses</a></li>
<li><a href="misc.php">Miscellaneous</a></li>
<li><a href="national_parks.php">National Parks</a></li>
<li><a href="plants.php">Plants</a></li>
<li><a href="waterfalls.php">Waterfalls</a></li>
<li><a href="contact.html">Contact</a></li>
</ul>
<!-- end #sidebar1 --></div>
<div id="sidebar2">
<div id="detailArea1" spry:detailregion="ds1">
<div class="detailText">
<h1>{PictureTitle}</h1>
<p>{PictureResolution1}</p>
<p>{Price1}</p>
<p>{Button1}</p>
<p>{PictureResolution2}</p>
<p>{Price2}</p>
<p>{Button2}</p>
<br class="clearfloat"/>
</div>
</div>
<!-- end #sidebar2 --></div>
<div id="mainContent">
<div id="slidingGallery" class="SlidingPanels" tabindex="0" spry:region="ds1">
<div id="galleryContentGroup" class="SlidingPanelsContentGroup">
<div id="panelContents" class="SlidingPanelsContent" spry:repeat="ds1" spry:setrow="ds1">
<div class="galleryItem">
<p class="thumbnail">{Thumbnail}</p>
<p class="pictureTitle">{PictureTitle}</p>
</div>
</div>
</div>
</div>
<p id="panelNav" class="fltlft">
<a href="#" id="firstPanel" onclick="sp.showFirstPanel(); return false;">First</a>
<a href="#" id="previousPanel" onclick="sp.showPreviousPanel(); return false;">Previous</a>
<a href="#" id="nextPanel" onclick="sp.showNextPanel(); return false;">Next</a>
<a href="#" id="lastPanel" onclick="sp.showLastPanel(); return false;">Last</a>
</p>
<div id="detailArea2" spry:detailregion="ds1">
<div class="detailImg">
<img src="images/flowers/{HiRes_Id}" alt="{PictureTitle}" /><br class="clearfloat"/>
</div>
</div>
<div id="gallery">
<div class="galleryItem">
<p class="thumbnail"> <a href="images/flowers/3454_thumb.jpg"><img src="images/flowers/3454_thumb.jpg" alt="Daisy" width="145" height="97" class="thumbnail" /> </a> </p>
<p class="pictureTitle">Daisy</p>
<p class="pictureResolution">Resolution: 900x600</p>
<p class="picturePrice">Price: $1.00</p>
<p class="button">
<span><form action="https://www.sandbox.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_s-xclick"/>
<input type="hidden" name="hosted_button_id" value="5397389"/>
<input type="hidden" name="item_name" value="Daisy"/>
<input type="hidden" name="custom" value="3454_900.jpg"/>
<input type="hidden" name="amount" value="1.00"/>
<input type="hidden" name="return" value=""/>
<input type="hidden" name="lc" value="MY"/>
<input type="hidden" name="rm" value="2"/>
<input type="hidden" name="bn" value="PP-BuyNowBF"/>
<input type="image" src="https://www.sandbox.paypal.com/en_US/i/btn/btn_buynow_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!"/>
</form></span>
</p>
<p class="pictureResolution">Resolution: 2048x1365</p>
<p class="picturePrice">Price: $5.00</p>
<p class="button">
<span><form action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_s-xclick"/>
<input type="hidden" name="hosted_button_id" value="5111872"/>
<input type="hidden" name="item_name" value="Daisy"/>
<input type="hidden" name="custom" value="3454_2048.jpg"/>
<input type="hidden" name="amount" value="5.00"/>
<input type="hidden" name="option_name_1" value="flowers"/>
<input type="hidden" name="return" value=""/>
<input type="hidden" name="lc" value="MY"/>
<input type="hidden" name="rm" value="2"/>
<input type="hidden" name="bn" value="PP-BuyNowBF"/>
<input type="image" src="https://www.paypal.com/en_US/i/btn/btn_buynow_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!"/>
</form></span>
</p>
<p class="pictureHires">3454_wm.jpg</p>
</div>
<div class="galleryItem">
<p class="thumbnail"> <a href="images/flowers/6586_thumb.jpg"><img src="images/flowers/6586_thumb.jpg" alt="Sun Orchid" width="145" height="97" class="thumbnail" /> </a> </p>
<p class="pictureTitle">Sun Orchid</p>
<p class="pictureResolution">Resolution: 900x600</p>
<p class="picturePrice">Price: $1.00</p>
<p class="button">
<span><form action="https://www.sandbox.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_s-xclick"/>
<input type="hidden" name="hosted_button_id" value="5397419"/>
<input type="hidden" name="item_name" value="Sun Orchid"/>
<input type="hidden" name="custom" value="6586_900.jpg"/>
<input type="hidden" name="amount" value="1.00"/>
<input type="hidden" name="return" value=""/>
<input type="hidden" name="lc" value="MY"/>
<input type="hidden" name="rm" value="2"/>
<input type="hidden" name="bn" value="PP-BuyNowBF"/>
<input type="image" src="https://www.sandbox.paypal.com/en_US/i/btn/btn_buynow_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!"/>
</form></span>
</p>
<p class="pictureResolution">Resolution: 2048x1365</p>
<p class="picturePrice">Price: $5.00</p>
<p class="button">
<span><form action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_s-xclick"/>
<input type="hidden" name="hosted_button_id" value="5397432"/>
<input type="hidden" name="item_name" value="Sun Orchid"/>
<input type="hidden" name="custom" value="6586_2048.jpg"/>
<input type="hidden" name="amount" value="5.00"/>
<input type="hidden" name="option_name_1" value="flowers"/>
<input type="hidden" name="return" value=""/>
<input type="hidden" name="lc" value="MY"/>
<input type="hidden" name="rm" value="2"/>
<input type="hidden" name="bn" value="PP-BuyNowBF"/>
<input type="image" src="https://www.paypal.com/en_US/i/btn/btn_buynow_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!"/>
</form></span>
</p>
<p class="pictureHires">6586_wm.jpg</p>
</div>
</div>
<br class="clearfloat"/>
<!-- end #mainContent --></div>
<!-- This clearing element should immediately follow the #mainContent div in order to force the #container div to contain all child floats --><br class="clearfloat" />
<div id="footer">
<p><!-- <span class="fltrt">ADD SOMETHING ELSE HERE</span>-->© 2009</p>
<!-- end #footer --></div>
<!-- end #container --></div>
<script type="text/javascript">
<!--
var sp = new Spry.Widget.SlidingPanels("slidingGallery");
Spry.$$(".thumbnail a").removeAttribute("href");
var MenuBar1 = new Spry.Widget.MenuBar("MenuBar1", {imgRight:"SpryAssets/SpryMenuBarRightHover.gif"});
//-->
</script>
</body>
</html>It doesn't work correctly in Firefox either,
If you check out generated code, you will see that the data ins't selected correctly, or that maybe your HTML is correctly.
For example.. type this in the url bar of your browser; javascript:alert(ds1.getData()[0]['HiRes_Id']); and you will see it alerts <span></span>.
So i would suggest to recheck your rowSelectors and validate your page for HTML errors.
Related documentation:
http://labs.adobe.com/technologies/spry/samples/htmldataset/RowAndDataSelectorSamples.html -
Everytime I load safari the webpage quits.... this is the error message report I get...Can anyone shed some light on this?
OS Version: 10.4.7 (Build 8J135)
Report Version: 4
Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Parent: WindowServer [68]
Version: 2.0.4 (419.3)
Build Version: 1
Project Name: WebBrowser
Source Version: 4190300
PID: 235
Thread: 2
Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000001
Code[1]: 0x9295b120
Thread 0:
0 libSystem.B.dylib 0x9000b268 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b1bc mach_msg + 60
2 com.apple.CoreFoundation 0x907dbb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907db47c CFRunLoopRunSpecific + 268
4 com.apple.HIToolbox 0x931e6740 RunCurrentEventLoopInMode + 264
5 com.apple.HIToolbox 0x931e5dd4 ReceiveNextEventCommon + 380
6 com.apple.HIToolbox 0x931e5c40 BlockUntilNextEventMatchingListInMode + 96
7 com.apple.AppKit 0x936c8ae4 _DPSNextEvent + 384
8 com.apple.AppKit 0x936c87a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
9 com.apple.Safari 0x00006740 0x1000 + 22336
10 com.apple.AppKit 0x936c4cec -[NSApplication run] + 472
11 com.apple.AppKit 0x937b587c NSApplicationMain + 452
12 com.apple.Safari 0x0005c77c 0x1000 + 374652
13 com.apple.Safari 0x0005c624 0x1000 + 374308
Thread 1:
0 libSystem.B.dylib 0x9000b268 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b1bc mach_msg + 60
2 com.apple.CoreFoundation 0x907dbb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907db47c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x9294f164 -[NSRunLoop runMode:beforeDate:] + 172
5 com.apple.Foundation 0x9294f09c -[NSRunLoop run] + 76
6 com.apple.WebKit 0x9528df70 +[WebFileDatabase _syncLoop:] + 176
7 com.apple.Foundation 0x92940194 forkThreadForFunction + 108
8 libSystem.B.dylib 0x9002bc28 pthreadbody + 96
Thread 2 Crashed:
0 com.apple.Foundation 0x9295b120 _NSRaiseError + 264
1 com.apple.Foundation 0x9295ae5c +[NSException raise:format:] + 40
2 com.apple.Foundation 0x9297dbb4 -[NSConcreteFileHandle readDataOfLength:] + 508
3 com.apple.Foundation 0x9297e3b4 -[NSHTTPCookieDiskStorage(NSInternal) _saveCookies] + 292
4 com.apple.Foundation 0x9297e15c saveTimerCallback + 96
5 com.apple.CoreFoundation 0x907ef550 __CFRunLoopDoTimer + 184
6 com.apple.CoreFoundation 0x907dbec8 __CFRunLoopRun + 1680
7 com.apple.CoreFoundation 0x907db47c CFRunLoopRunSpecific + 268
8 com.apple.Foundation 0x9296769c +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 264
9 com.apple.Foundation 0x92940194 forkThreadForFunction + 108
10 libSystem.B.dylib 0x9002bc28 pthreadbody + 96
Thread 3:
0 libSystem.B.dylib 0x9000b268 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b1bc mach_msg + 60
2 com.apple.CoreFoundation 0x907dbb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907db47c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x929687dc +[NSURLCache _diskCacheSyncLoop:] + 152
5 com.apple.Foundation 0x92940194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002bc28 pthreadbody + 96
Thread 4:
0 libSystem.B.dylib 0x9001f7ac select + 12
1 com.apple.CoreFoundation 0x907ee40c __CFSocketManager + 472
2 libSystem.B.dylib 0x9002bc28 pthreadbody + 96
Thread 5:
0 libSystem.B.dylib 0x9002c2e8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90030dcc pthreadcondwait + 480
2 com.apple.Foundation 0x92947300 -[NSConditionLock lockWhenCondition:] + 68
3 com.apple.Syndication 0x98efa42c -[AsyncDB _run:] + 192
4 com.apple.Foundation 0x92940194 forkThreadForFunction + 108
5 libSystem.B.dylib 0x9002bc28 pthreadbody + 96
Thread 6:
0 libSystem.B.dylib 0x9000b268 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b1bc mach_msg + 60
2 ...romedia.Flash Player.plugin 0x06ab1f3c nativeShockwaveFlashTCallFrame + 1345280
3 libSystem.B.dylib 0x9002bc28 pthreadbody + 96
Thread 7:
0 libSystem.B.dylib 0x900061c8 stat + 8
1 com.apple.Foundation 0x929796e4 _NSWriteBytesToFile + 136
2 com.apple.Foundation 0x92979648 -[NSData writeToFile:atomically:] + 104
3 com.apple.Safari 0x0005500c 0x1000 + 344076
4 com.apple.Safari 0x00054ee4 0x1000 + 343780
5 com.apple.Safari 0x00054ee4 0x1000 + 343780
6 com.apple.Safari 0x00054aec 0x1000 + 342764
7 com.apple.Safari 0x00054948 0x1000 + 342344
8 com.apple.Foundation 0x92940194 forkThreadForFunction + 108
9 libSystem.B.dylib 0x9002bc28 pthreadbody + 96
Thread 2 crashed with PPC Thread State 64:
srr0: 0x000000009295b120 srr1: 0x100000000202f030 vrsave: 0x0000000000000000
cr: 0x28024442 xer: 0x0000000000000000 lr: 0x000000009295b0f8 ctr: 0x000000009291cf1c
r0: 0x0000000000000000 r1: 0x00000000f01823e0 r2: 0x00000000a291a508 r3: 0x00000000f0181f90
r4: 0x0000000000000000 r5: 0x000000009291c844 r6: 0x00000000f0182014 r7: 0x00000000000000ff
r8: 0x00000000f0182000 r9: 0x0000000005e36ea0 r10: 0x0000000090a3c628 r11: 0x0000000028024442
r12: 0x000000009291cf1c r13: 0x0000000000000000 r14: 0x0000000000000001 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x00000000a293e290 r18: 0x00000000a293e290 r19: 0x00000000a293e290
r20: 0x0000000000000019 r21: 0x00000000ffffffff r22: 0x0000000005e36658 r23: 0x0000000090aa65b8
r24: 0x0000000000000000 r25: 0x0000000007e3c000 r26: 0x0000000005eeb760 r27: 0x00000000ffffffff
r28: 0x0000000006769900 r29: 0x00000000a2920d2c r30: 0x00000000ffffffff r31: 0x000000009295b028
Binary Images Description:
0x1000 - 0xdcfff com.apple.Safari 2.0.4 (419.3) /Applications/Safari.app/Contents/MacOS/Safari
0x6805000 - 0x6b0efff com.macromedia.Flash Player.plugin 9.0.0 (1.0.4f20) /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player
0x8fa79000 - 0x8fd27fff com.apple.QuickTime 7.0.4 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x8fe00000 - 0x8fe52fff dyld 45.3 /usr/lib/dyld
0x90000000 - 0x901bbfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90213000 - 0x90218fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021a000 - 0x90267fff com.apple.CoreText 1.0.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x90292000 - 0x90343fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x90372000 - 0x9072cfff com.apple.CoreGraphics 1.258.33 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x907b9000 - 0x90892fff com.apple.CoreFoundation 6.4.6 (368.27) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x908db000 - 0x908dbfff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x908dd000 - 0x909dffff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a39000 - 0x90abdfff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90ae7000 - 0x90b57fff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90b6d000 - 0x90b7ffff libauto.dylib /usr/lib/libauto.dylib
0x90b86000 - 0x90e5dfff com.apple.CoreServices.CarbonCore 681.4 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x90ec3000 - 0x90f43fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x90f8d000 - 0x90fcefff com.apple.CFNetwork 129.16 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x90fe3000 - 0x90ffbfff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x9100b000 - 0x9108cfff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x910d2000 - 0x910fbfff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x9110c000 - 0x9111afff libz.1.dylib /usr/lib/libz.1.dylib
0x9111d000 - 0x912d7fff com.apple.security 4.4 (27566) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x913d5000 - 0x913defff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x913e5000 - 0x9140dfff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x91420000 - 0x9142bfff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x91430000 - 0x91438fff libbsm.dylib /usr/lib/libbsm.dylib
0x9143c000 - 0x914b7fff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914f4000 - 0x914f4fff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x914f6000 - 0x9152efff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x91549000 - 0x91616fff com.apple.ColorSync 4.4.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x9166b000 - 0x916fcfff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x91743000 - 0x917fafff com.apple.QD 3.10.20 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x91837000 - 0x91895fff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x918c4000 - 0x918e5fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x918f9000 - 0x9191efff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
0x91931000 - 0x91973fff com.apple.LaunchServices 181 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
0x9198f000 - 0x919a3fff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x919b1000 - 0x919f1fff com.apple.ImageIO.framework 1.4.8 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x91a07000 - 0x91acffff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91b1d000 - 0x91b32fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b37000 - 0x91b54fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b59000 - 0x91bc8fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91bdf000 - 0x91be3fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91be5000 - 0x91c2dfff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91c32000 - 0x91c6ffff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91c76000 - 0x91c8ffff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91c94000 - 0x91c97fff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91c99000 - 0x91c99fff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91c9b000 - 0x91d80fff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x91d88000 - 0x91da7fff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x91e13000 - 0x91e81fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x91e8c000 - 0x91f21fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x91f3b000 - 0x924c3fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x924f6000 - 0x92821fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x92851000 - 0x928d9fff com.apple.DesktopServices 1.3.4 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x9291a000 - 0x92b45fff com.apple.Foundation 6.4.6 (567.27) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92c63000 - 0x92d41fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x92d61000 - 0x92e4ffff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92e61000 - 0x92e7ffff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92e8a000 - 0x92ee4fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92f02000 - 0x92f02fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92f04000 - 0x92f18fff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92f30000 - 0x92f40fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92f4c000 - 0x92f61fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x92f73000 - 0x92ffafff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x9300e000 - 0x93019fff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x93023000 - 0x93050fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9306a000 - 0x93079fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x93085000 - 0x930ebfff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x9311c000 - 0x9316bfff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x93199000 - 0x931b6fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x931c8000 - 0x931d5fff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x931de000 - 0x934ebfff com.apple.HIToolbox 1.4.8 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x9363a000 - 0x93646fff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9364b000 - 0x9366bfff com.apple.DirectoryService.Framework 3.1 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x936be000 - 0x936befff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x936c0000 - 0x93cf3fff com.apple.AppKit 6.4.7 (824.41) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x94080000 - 0x940f0fff com.apple.CoreData 80 /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x94129000 - 0x941ecfff com.apple.audio.toolbox.AudioToolbox 1.4.3 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9423e000 - 0x9423efff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x94240000 - 0x943f3fff com.apple.QuartzCore 1.4.8 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94446000 - 0x94483fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x9448b000 - 0x944dbfff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x9456b000 - 0x945a3fff com.apple.vmutils 4.0.0 (85) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x945e6000 - 0x94602fff com.apple.securityfoundation 2.2 (27710) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x94616000 - 0x9465afff com.apple.securityinterface 2.2 (27692) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x9467e000 - 0x9468dfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x94695000 - 0x946a2fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x946e8000 - 0x94701fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94708000 - 0x94779fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x948ee000 - 0x94a1efff com.apple.AddressBook.framework 4.0.4 (485.1) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94ab0000 - 0x94abffff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94ac7000 - 0x94af4fff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x94afb000 - 0x94b0bfff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x94b0f000 - 0x94b3efff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x94b4e000 - 0x94b6bfff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x9528b000 - 0x95319fff com.apple.WebKit 418.8 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x95375000 - 0x9540bfff com.apple.JavaScriptCore 418.3 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x95448000 - 0x95754fff com.apple.WebCore 418.20.1 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x958dd000 - 0x95906fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x972e6000 - 0x972f3fff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x98ef7000 - 0x98f2dfff com.apple.Syndication 1.0.6 (54) /System/Library/PrivateFrameworks/Syndication.framework/Versions/A/Syndication
0x98f4a000 - 0x98f5cfff com.apple.SyndicationUI 1.0.6 (54) /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
Model: PowerMac7,3, BootROM 5.1.8f7, 2 processors, PowerPC G5 (3.0), 2.5 GHz, 4.5 GB
Graphics: ATI Radeon 9600 XT, ATY,RV360, AGP, 128 MB
Memory Module: DIMM0/J11, 256 MB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM1/J12, 256 MB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM2/J13, 1 GB, DDR SDRAM ECC, PC3200U-30330
Memory Module: DIMM3/J14, 1 GB, DDR SDRAM ECC, PC3200U-30330
Memory Module: DIMM4/J41, 1 GB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM5/J42, 1 GB, DDR SDRAM, PC3200U-30330
Modem: Jump, , V.92, Version 1.0,
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: Maxtor 6Y160M0, 152.67 GB
Serial ATA Device: ST3250823AS, 232.89 GB
Parallel ATA Device: PIONEER DVD-RW DVR-117D,
USB Device: Hub, , Up to 480 Mb/sec, 500 mA
USB Device: 223 USB97C223, SMSC, Up to 480 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: USB Receiver, Logitech, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Optical USB Mouse, Mitsumi Electric, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: Apple Cinema HD Display, , Up to 1.5 Mb/sec, 500 mA
FireWire Device: E, E, Up to 400 Mb/sec
FireWire Device: E, E, Up to 400 Mb/sec
FireWire Device: unknown_device, unknown_value, Up to 400 Mb/secTHE UNFORTUNATE EVENT WITH SAFARI QUITTING UNEXPECTADLY
I have this problem last Sunday (September 10, 2006). My Safari keeps on quitting unexpectedly. At first, I thought it was just some random glitch because everything seems fine (other applications and programs are working smoothly).
But after an hour of using Safari, the quitting problem persisted (more than 10 times in an hour). Bothered by it, I finally decided to call Apple Care Canada (1-800-263-3394). My computer is barely a month old, so I decided that I probably need some Apple Care.
So, I called them around 2:12 pm (ET). Pressing the right options from the phone menu choices, an operator answered and asked me what is the issue. I told her my problem then she transferred me to a technical support agent. Turns out that there was a high demand for technical support agent. So I listened to some country music with a voice over saying: “Thank you for your patience. Your call is important to us. We will be with you shortly.” for about an hour and 16 minute. Finally, I hear another human being on the other end of the line.
After explaining my case, the agent asked me to create a “task” account (I only have one account in my computer). He wanted test whether the problem lies to the account or with the system in whole. So I complied. I created a new “task” account. Unfortunately, when I opened the Safari on the new account, Safari froze but all the rest seems fine. So the agent concluded that the problem lies to the system in whole.
The agent told me to collect the installation DVD so we could do an archive and install. So we did it. He told me it will take about 45 minutes to complete and regrettably he cannot hold the line for that long. He instead gave me a Case Number.
TAKE NOTE:
1. The technical agent DID NOT suggests nor thinks about what Barry suggested:
a. Clear the Safari cache. Close Safari. Trash the preference file (com.apple.safari.plist). Open Safari and reenter personal preference.
b. Trash Safari and all related files from the HD and reinstall once again with install DVD.
Which to me seems are very appropriate and reasonable fixes before suggesting the big gun of doing archive and install.
2. The technical agent DID NOT warn me whatsoever of backing up my files nor REMINDING about back-up files just in case worst case scenario happens (which by the way IS in warning label in the ARCHIVE and INSTALL instruction page (http://docs.info.apple.com/article.html?artnum=107120).)
Anyways, unluckily for me, rather than fixing my Safari application, archive and install rendered me COMPUTERLESS FOR ATLEAST A WEEK.
When I was installing the first install disk everything seems fine. It is working smoothly. Then, I have to put the second disk. It is working all right.
Disk is loading perfectly… OOPS talked too soon.
The installer says “Writing iWeb installer script. Time remaining: about a minute”.
I thought, good only about a minute.
So I waited.
I stared at my computer.
Clocks ticking – 5 minutes later.
Hmmm… maybe the computer doesn’t know how to count time.
More waiting.
15 minutes more.
Still says “time remaining: about a minute” – oh well might as well eat.
Went down to eat and watched tennis for about 30 minutes.
Went back to the computer – WOW still about a minute.
I started to fret.
Finally, cannot take the suspense, I called Apple Care once again.
I called around 5:00 pm (ET). Waited again for technical support agent. I was waiting for about 40 minutes or so when my phone ran out of battery and my line got disconnected.
So, I’m back to square one. I called again. It’s 7:00 pm already and still no sign of technical support agent. There are probably hundred of people needing a technical support because no one is answering, so I decided to call back later and go for a run instead.
My computer was still on with disk 2 inside of it during the whole time.
I called back again around 8:20 pm. Finally an agent answered around 9:10 pm. I explained to her my problem and she suggested doing a Disk Utility and a Hard Drive Repair. I did it. There seems to be no problem so she suggested to reinstall the disk 2 all over again. I complied.
Unfortunately the same thing happen. Disk 2 is in the verge of finishing up installing but it just doesn’t want to be completed.
I called Apple Care again. Tough luck it is past 9:00 pm and they usually closed at 9:00 pm. Better luck next time. The last technical support didn’t even bother to tell me that they clso at 9:00 considering I asked if I can call back if it is still not woking!!!
Don’t know what to do because I need the computer the next day. I decided to do what the Technical Support agent did last time. I did the disk utility and repair test, and reinstall the disk 2 again. I am too sleepy so I decided to leave the computer on and let the DVD finish up on its own around 1:00 am.
Woke up around 7:00, the same thing happens. It said: “about a minute” and nothing is happening. I left the computer on for the day and went to school/work CURSING MACINTOSH.
Note: The whole time even if you take out the Disk 2 you cannot do anything with the computer. It doesn’t want to boot in normal way (Mac OS), it always ask to finish installing disk 2.
I tried calling the Apple Care once again around 5:00 pm (ET) on September 11 (I know the World Trade Anniversary). Again, I waited an hour and 37 minutes before a technical support agent spoke to me. The agent told me that what I need is a product specialist so he transferred me to one, Chris from Hawaii.
Anyways, Chris is also at lost. He doesn’t know what to do and what seems the problem. Finally, he suggested two options:
a. The install disk is probably the one at fault (the install disk is broken or something). He suggested sending a new set of install DVD and it will take 3-5 days for it to arrive and then I can reinstall it on my own once again.
b. There is just something wrong with hard drive and suggested rebooting the whole hard drive and do a new clean installing again (this means erasing all my files and programs).
Uh oh! Here comes the waterworks. I started cursing Apple and calling Apple stupid. I also grovel by the way – (poor Chris). In fairness to Chris from Hawaii, he is very PATIENT with my tantrums and highly PROFESSIONAL! I salute you man!
But can you blame me? I have 32 GB of IMPORTANT and CLASSIFIED FILES in my computer. Most of them are results of my laboratory experiments, which by the way are highly important and utterly expensive and took months of hard work. The rest are presentations, which I was suppose to present to my supervisor that Monday, and other programs.
TAKE NOTE: If you guys are still complaining why we still don’t have an effective TREATMENT for AIDS! BLAME IT TO APPLE TECHINCAL SUPPORT WHO GAVE ME ADVICE TO RUIN MY COMPUTER and RUIN all MY EXPERIMENTAL RESULTS. (peace!)
Anyways, I finally decided to reboot the computer. Chris suggested going to a service center in case a data recovery can be made. But the nearest Apple Service Center is not that near and it is already around 7:00-8:00 pm, and I’ll be damned if I pay a third party service company if I can get it free with the Apple Service Center.
So I end up booting the computer, hoping with all hopes that the problem lies to the hard drive and not the DVD. But all fails come to fails. The installation disk 2 once again fails to install properly.
So it means another call to the service center. Very clever of me, halfway through the installation of disk 2, I already started calling the Apple Care ( I have the gut feeling it is a install DVD problem). I still waited about an hour and a half before a technical support entertained me.
By the way I have the same technical support as last time (what a coincidence or Apple just don't have enough resources to hire more technical support - yeah right where did you use your money Apple!). He transferred me to a product specialist who is Steve from Seattle (or is it Dave). Anyhow, I end up ordering new sets of install DVD and now I AM COMPUTERLESS and FILE-less.
It’s a long story just because I am too worried about Safari quitting unexpectedly.
A VERY TRAGIC ENDING TO A VERY SIMPLE PROBLEM. (Sigh!)
So what’s the moral of the story. Oh there are quite a few:
a. Back up your files.
b. Buy a new computer as a back-up.
c. Don’t go running to call Apple Care if you have minor problems with your computer.
d. Check the discussion board first before calling Apple Care.
e. Apple Care Support - think again.
f. Apple Product specialist are the NICEST AGENTS!
g. And once more we don't have a cure for AIDS.
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