Sales Return procedure

Hi,
1. Pl guide us for standard procedure for 'Sales Return' from customer with refereence to billing doc. Pl specify the relevant 'T' codes.
2. Pl also guide us if any task needs to done thru SPRO/Transfer request to PRD.

Hi,
I) T.code for Sales Return VA01
But it has to be created with reference to Invoice. to do this
Menu Bar -
> Sales Document--->Create with reference then you are poped up with window select the Billing tab and enter the invoice click on copy button.
For every return order order reason has to be used to track for what reason it has been returned.
II) Cary on delivery process with post good receipt
III) Before you go head with billing need to remove billing block in return order and save it, this set for control since money is going out of company.
III) perform billing i.e, Credit memo.
SPRO need to copy the original order type T.code VOV8 to customed one.
Assign it to sales area where you use.
Return order is ready to use now.
Vth Regards
vK

Similar Messages

Standard procedure of sales return

Can any one tell me the standard procedure of a sales return, with relevant T codes? Also, what if the customer want a replacement for the return?
A freshman. just eager to learn sth.
Thanks!

Hi Jerry,
Its Return order (Va01)-- return delivery(Vl01n)-- credit memo(Vf01).
You can create the return order w.r.t the billing doc.
If the customer wants a replacement instead of a credit note then you can give by using subsequent free of charge Delivery.
hope thiis helps.
Also just a friendly advice all such topics are discussed many a times in the forum you just need to search. This way you will save your time only as you will not have to wait for someone to respond.
Regards
Suchait

Procedure for creating credit memo for sales return

Dear Gurus,
Please let me know the procedure creating a credit memo for sales returns.
I am able to cancel the invoice using vf11. create a return sales order using vao1. create a retrun delivery using vl01n, transfer the stock from returns to blocked to unrestricted use using mb1b and movement types 459 and 343.
Pls let me know the procedure for creating the credit memo for the goods receipt of sales return.

Dear,
         I am not geeting your question but well i explain in my company scenarion,
    1)    We create the Sales Order : VA01 ( Order type : ZREW : Return without invoice, ZRES : Return with Invoice)
            Here, ZREW is our own created order type and it is maintain in config.
                     ZRES is use for Return with invoice. In that we enter the bill number in return sales order which sales.
    2)    In Delivery : VL01N : That is base on Return Sales order.
    3)    In Billing   : VF01 : Create credit memo with resp. to delivery number.
                  Credit memo type : Same as sales order,
                                                ZREW : Crd Return (W/O Inv)
                                                ZRES : Credit For Returns.
Hope it will help you.
Regards,
Sandip

Pricing procedure for sales returns

How do I can create Pricing procedure for sales returns?
At least can any one tell me, which condition types I can use?

hello, friend.
normally, you use the same the same pricing procedure used in regular sales orders for sales returns.
the only times you should consider using a different pricing procedure could include the following:
1. there are condition types in regular sales (e.g. discounts) that you do not want to appear in sales returns
2. there are condition types not in regular sales (e.g. surcharges and penalties for returns) that you want to appear in sales returns
3. you do not allow changes to pricing condition PR00 in sales orders, but allow changes in pricing condition, for example ZR00 in sales returns
4. you want calculation in sales returns to be different than in sales orders
5. you want different account keys (assigned to condition types in pricing procedures) linked to different GL accounts
6. others
hope this helped you.
regards.

Sales return tax procedure

Respected ones,
while creating a sales return order based on the billing document date , if the sales return is within six months we need to capture net value + tax and after six months we need to capture only the net value . How do go about this.
I read in the forums and they asked to wiite a routine for this.
what would be the logic behind this.

thanks..........not received any reply from forums

How to make a field ineditable in sales return order

Dear Gurus
i maintained copy control for SALES RETURN process with ref to the billing doc. Now i want to further enhance in such a way that the bill to party copied from the header of the ref doc and the batch number column is not editable(changeable) is this possible if yes how do i go about this.
Thanks in advance

Hi,
Yes,it is possible to make that field as non-editable.
Follow the path:
SPRO>Sales and Distribution>Basic Functions>Partner Determination>Set Up Partner Determination.
Select "Set Up Partner Determination for Sales Document Header" if you want this to be done at the Header level partners.
Else if you want at the item level,select "Set Up Partner Determination for Sales Document Item".
Click on "Partner Determination Procedure Assignment".
Check what is the partner procedure assigned to your order type.
Click on "Partner Determination Procedures".
Select your procedure.
Click on "Partner Functions in Procedure".
Check the tick mark under "Not modifiable" under your "bill-to-party(BP)".
Save.
Regards,
Krishna.

Sales returns in third party & intercompanty sales

hi friends,
In third party & intercompany sales how customer will return the goods.??
what is the business flow???
how credit note will Raise for customer???
thanks

Hi,
As per standard procedure in SAP sales returns in third party is not possible.Please refer OSS note no 751609.You need authorization to access this notes.
Please refer this link on sales returns in intercompany sales.
http://help.sap.com/erp2005_ehp_03/helpdata/EN/6f/28322ac77911d4b57d006094b9b9dd/content.htm
Thanks,
Vrajesh

Sales Return from Customer after 180 days

Hi,
I have a requirement on sales return, if the return is done after 180 days, government does not allow to adjust the respective tax amount relating to that return goods.
For example:/sales invoice:
Customer Dr 110
Tax Cr 10
Sales Cr 100
In case of return this entry will reversed (if it is partial partial amount will be reversed).
Requirement:
If the return is happened after 180 days, tax reverse can not be accepted.
In this case what is the scenario.
1. Is this tax amount goes to Tax expnese account (Dr P/L account)
2. Is this tax amount added to Material Stock value
Please update me which more details.
Thanks
Partha

Hi,
Perhaps Note 34526 - Delivery free of charge and value-added tax will suggest you a solution. You must handle it with a VOFM in the pricing procedure.
I hope this helps you
Regards,
Eduardo

How can I put Service charge to receive money from customer in Sales Return

My company will receive the Restocking fee from customer when customer want to return the goods.
I create a Sales Return Document for sales return but I can't put the service charge to charge my customer in the sales return document.
If there is any possibile way to create billing document for return and AR in one billing document.

I can't put the service charge to charge my customer in the sales return document.
Why not ?? If you dont want to show the service charge in return sale order but to show only in credit memo, this can be achieved. Assign routine 24 in your pricing procedure against this service charge condition type.
G. Lakshmipathi

Sales return with warranty and without!

Hi,
I have a scenario like sales return,
2 cases, with warranty and without warranty
I need your guidance on controls,
1st case with warranty,
Stock has been taken in to the plant with respect to sale return order.
I generate service order SM01 (Non revenue generated)
Maintain operations and material
goods issue and operation confirmation
technical completion.
Now I run DP90 for resource related billing. And need to control that service order cost does not go to billing document. But I don't want to bill the customer.
Please correct me, I only settle my service order and leave it. How should I go about it. Please help me.
2nd case, when there is no warranty,
I create a service order SM02 (revenue posting allowed)
Maintain operations and material
Then run DP80 to generate quotation and confirm quotation.
goods issue and operation confirmation
technical completion.
Run DP90 for billing the customer.
Could you please suggest me if I need to make any changes to this. If so, which part of it (SPRO) i need to configure.
And as per my understanding if service contract exist then it will help to determine fixed price in with out warranty case.

Hi,
Yes I could able to run DP90 though I don't declare the order as revenue based. Infact the if refurbishement order (SM03) has to trigger automatically from sales order RA. Infact if it is revenue based we canot even generate it from sale order.
You can even refer to this following link which states that cycle.
[http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm]
I have only doubt during this process billing is based on DIP profile. But how does pricing procedure is coming in to picture. And how and where to link Pricing procedure. Please guide me. And from one of my collegue came to know that accounting Indicator can be used to get discount condition in pricing procedure so, that when we run for Warranty cycle we can bring that condition to get 100% discount through KBM1 condition type.
Regards,
N,Nagaraju

Customizing required for sales return directly to vendor

Hi
The scenario is that the customer returns has to go directly to the vendor instead of the client accepting the sales return and then send it to the vendor.
This needs some customization.What is the procedure to do this ?
The Client is using SAP 4.6.And now this scenario is not possible.It needs customization.
The issue is that the goods must go to the vendor from customer.It is direct sales.
Please tell the accounting,costing and copa related effects.
I will reward points for this.
Thanks
Vardhini

This is solved

Query on SALES RETURN PROCESS

Hi All,
Scenario : Sales return domestic.
1) I have created Return sales order with reference to Invoice number
2) Have generated Return Delivery
3) Have generated the Invoive.
Now when I check the MB52 report value appears as "Zero" under value unrestricted tab, why is it so , Kindly help me if am following the correct procedure.
PS: Now If I have to send the material back to the customer do I have to create new sales order and then dispatch it ??
Regards
Suvin.S
Edited by: ssugethen on Jan 11, 2011 11:28 AM
Edited by: ssugethen on Jan 11, 2011 11:28 AM
Edited by: ssugethen on Jan 11, 2011 11:29 AM
Edited by: ssugethen on Jan 11, 2011 11:29 AM

Hello Suvin,
You can try to check the value for your return sales order with T-code MB51
Go to MB51 Enter Movement type 651 execute..
Next screen Press Ctrl + Shift + F12 . It will take you to next screen..
In this screen use Ctrl + F8, you will get field Column selection Popup..
in that Choose " Amount in LC" & Sales Value.
With this you will get the value. If the value is Zero then it means that the return stock from customer is non valuated.
Note:
T.Code MB52 : Display Warehouse stock of Material in Hand.
App:lication
You use this report to display the total stock of a material (quantity and value) at plant and storage location level. If transit stocks or stock transfer stocks exist at plant level, the system totals these stocks and displays them in the column In Stock Transfer in a stock line without a storage location.
Note that in this report, the stock value of the warehouse stock is calculated using the following simplified formula:
Stock value = quantity x value/valuated stock
Therefore the stock value specified here only has informal characters and does not represent the actual stock value.
Br,
Tushar
Edited by: Tushar Patankar on Jan 11, 2011 6:28 PM

Consignment Sales - Pricing Procedure

Dear Experts,
is pricing procedure of Consignment Sales difference than Normal Sales. if somebody can provide a expert opinion and any note url link for Consignment Sales Pricing Procedure.

Hi,
Pricing Procedure will be same for CONSIGNMENT Process and Normal Process.
In the CONSIGNMENT based on the flow, for some scenarios the pricing is not required.
This can be controlled in the OVKK transaction
In Consignment goods are goods which are stored at the customer location but which are owned by the company. The customer is not obliged to pay for these goods until they remove them from consignment stock. Otherwise, the customer can usually return consignment goods that are not required.
Consignment Fill-Up: Consignment fill-up replenishes the stock at the customer site. Since the goods remain the property of the company, this process is not relevant for pricing and consequently not for invoicing either.
No Invoice triggered in this scenarios
Consignment Issue: The Consignment issue enables the customer to withdraw consignment goods from the special stock that are to be used or sold.
Since the goods are moved from the customer stock, Invoice will be generated to Bill customer
Consignment returns: Consignment returns enable your customer to return goods to the consignment stock that has already been issued from it.
In this process, we have to credit the customer
Consignment Pick-Up: The company uses consignment pick-up to take back consignment goods that are faulty or excess materials that the customer does not need. This process is not relevant for billing since the goods remain the property of the company.
please revert bakc if you frther details,
thanks,
santosh

PGR error in sales return delivery in MTO scenario

Hello all,
I am working on sales return scenario and creating delivery against the sales return order VL01N. Return sales order is created against the delivery which is created against the MTO sales order.
So I am getting an error in VLO1N at the time of PGR that sales order stock does not exist.
Kindly help.
Mimiri

Hi
Remove the requirement type from the sales order OVerview in the Procurement tab.
in IMG---Define Procedure For Each Schedule Line Category
remove the check boxes for your returns schedule line category DN
regards
Prashanth

Sales Return Control

Hi,
I want to apply a business rule in sales return as below:
If i am creating a return sales order with reference to a sales order and the return date is after 30 days of sales order date, then the system should not allow to create the return order for that sales order.
How do i do this. Should i write a user exit or is there any standard functionality exist for this.
Regards,
Vivek.

If i am creating a return sales order with reference to a sales order
Standard procedure is that we create a return sale order referencing the billing document and not the origin sale order. This being the case, you have to add this logic in your existing routine and add the same in copy control VTAF and not VTAA.
Alternatively, you can try with sale order exit
a) User-Exits in program MV45AFZB - USEREXIT_CHECK_VBAP or
b) User exits in the program MV45AFZZ - USEREXIT_READ_DOCUMENT
thanks
G. Lakshmipathi

Sales Return procedure

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