Sample editor does not play

I teach in an 18 station music tech lab. Recently several computers have had a problem with the Sample Editor. When they open a sequence in the sample editor the file will not play. The song line pointer moves, but no sound. This is happening in several computers.
My only solution has been to copy all the files and open a new song. And this only works if they are using the default arrange page, not their template arrange page.
Help appreciated.

Yeah, it's the known confusion between "tracks" and "Audio objects" - one Audio object can only play back one Audio file at a time no mattter how many tracks you have assigned to the same Audio object in your Arrange page.

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