SECOND week in a row cell outage...

For the second week in a row, I'm travelling North Carolina I-95 and there's a cell tower problem for sure. DATA problem to be exact.
Between Mile Marker 127 and 112 on I-95 (approx) It connects/disconnects from 3G, doesn't try 4G, then switch to 1X , then back to 3G and gets nowhere. Even if I reset my 4620L router/modem, it makes no difference.
And it's the second week in a row that I get this problem in that area...

Hey JFGilbert!
Once you go 4G LTE, there's simply no going back. So, I want to start by saying that I'm very sorry for this issue and I do feel your pain. But, it's nothing we can't address because we expect flawless service.
To start off, it would be best if we isolate the issue so we can identify the problem better. Is this the only area where you have this network hiccup? Do you have a zip code we can lookup so as to take a look at things on our VZW map? You can also view this at http://bit.ly/ymXLCI . Do you have any other devices with us that experience the same problems in this area? Something you may wish to try to optimize your device's performance is to pull the SIM card http://vz.to/O1rL4Q . That will resync your Jetpack with our network for the best service possible. I don't want you experiencing these persisting issues so I'm looking forward to your reply as well as results!
EvanO_VZW
VZW Support
Follow us on Twitter @VZWSupport

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