'Select a measure:' stuck on 'Loading...' in Dashboard Designer KPI Dimensional Data Source Mapping

[using SharePoint 2013 Enterprise SP1]
I am trying to create a KPI in Dashboard Designer, but am getting a timeout. I have been doing this for a while on my site; this is not the first. I haven't had this problem before.
I created a new KPI and clicked on the Data Mappings column value, which is a hyperlink, to bring up the Dimensional Data Source Mapping dialog. I switched to a Data Connection in the site I just created (DC works perfectly and can retrieve sample data).
When I click the "Select a measure:" drop-down menu, I get the message "Loading..." and after a while (a minute? two?) a dialog pops up with:
The request took too long to complete. SharePoint is currently unavailable or experiencing heavy traffic. Try again later.
This is a test SP server and I'm the only one on it, so there is no load. Also as mentioned, I am able to verify the Data Connection without problem. I am not having any issue with any of my other few dozen KPIs/Data Connections. Any suggestions as to how
to troubleshoot?

Hi cgtyoder,
According to your description, my understanding is that you got an error when you created a KPI in Dashboard Designer.
Please try to recycle the PerformancePoint Services Application Pool account, compare the result.
Please go to C:\inetpub\wwwroot\wss\VirtualDirectories\the port of web application, adjust the HttpRuntime executionTimeout for the Web Application by modifying the web.config, now PerformancePoint report stability is much better:
<httpRuntime executionTimeout="600" maxRequestLength="51200" />
Note: before you change the web.config file, please make a bakcup for the file.
If this issue still exists, please go to the log file to find more information about this issue.
I hope this helps.
Thanks,
Wendy
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Wendy Li
TechNet Community Support

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