Service desk-Support Messages-"Reported by" not getting updated

Hi gurus,
In a support message when we create message from satellite system. System is not captuing automatically the "Reported by" field.(BP number of the creator).
Can you pl guide me, is there any missing setting to capture this "Reported By" field.
Thanks in advance.

Hello,
Execute tcode SPPFCADM.....
There you have to select DNO_NOTIF Application.... scrolll down to get this application.....
Now after selecting that application, click on "Define action profile and actions" tab.....
Now you will get 2 actions profiles there....
Select action profile SLFN0001_STANDARD_DNO...
This action profile has two actions....
Select action SLFN0001_STANDARD_DNO_CRM....
In this Settings method call tab, select Change Processing parameter, there add....
Element/Name/Short Description as --> PARTNER_FCT_CREATOR
Structure--> CRMD_PARTNER
Field--> PARTNER_FCT
Under initial value tab enter SLFN0002. Save your settings and check it by creating new message.
Regards,
Nikhil

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