Set default transaction in Ic webclient
Hi All,
I am working in IC WEBCLIENT. When I am launching the transaction crm_ic and going to interaction history in navigation bar and in show field I am choosing Business Activity I am getting the mails and while choosing that mail I am getting Complaint as the default transaction. I want to get Business activity as the default transaction but it is showing Complaint 0. Can I get Business activity there and how?
Thanx
Chinmaya
Hi,
You need to do configuration for Business Transaction profile with the path mentioned by Glenn. In the first screen under the column "Trans.Type" you have to use your activity transaction (e.g 0010 is used in default Business Transaction profile). With this change you will be able to create Activity transaction as default transaction. Please remember to assign your Business Transaction Profile to your IC WebClient profile. Alternatively, make the above change in the Business Transaction Profile that you are using.
Secondly, you may have Sales or Service transaction to be created as Dependent transactions based on your requirements. This can be done in the sub-category by selecting your Business Transaction Profile and double clicking "Dependent Business Transactions".
Please go through the following to give you detailed conceptual understanding on this.
http://help.sap.com/saphelp_crm50/helpdata/en/e5/e9bc787a4711d68790005004f2f41f/frameset.htm
Regards,
Deepak
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[url http://www-1.ibm.com/support/docview.wss?rs=180&uid=swg21224492]http://www-1.ibm.com/support/docview.wss?rs=180&uid=swg21224492
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