Shared 2013 Excel File on Server Error Message

When a user attempts to open a shared file on the server and another staff member already has it open, the Read Only message shows that the file is in use by someone who is no longer with the company.  We close the file - User 1 opens file, it is
OK; User 2 attempts to open file and the same Read Only message appears that the file is in use by the person no longer with the company.  Could it be possible that this user's name is somehow embedded in the file?

I am not sure this will work, but here's my educated guess:
About two weeks ago, Microsoft started offering an Excel app for iPad:
https://itunes.apple.com/us/app/microsoft-excel-for-ipad/id586683407?mt=8
If you use this app (which requires an Office 365 subscription, as noted in the app's description), my guess is you can then open the spreadsheet.

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