Since going to the store doesnt seem to work....

Question

Hello all. I really didn't want to have to take my displeasure to this kind of forum, but it seems that there aren't any "contact us" or support area emails. I have been a paying member of my parents friends and family plan for 8 years. I always had phones that were for strictly calls before texting came along. Then I adapted to texting on a phone. Needless to say my prior phone was a GZ Commando. Purchasing a "smartphone" is an investment. Unlike those who can fork out good money on the latest and greatest phones, I don't have such luxury. I coughed up $400+ on a 32 GB IPhone4, and quite a bit more in accessories. I came in a few days later with questions about the phone since I wasn't aware of how it physically works, as far as tips, shortcuts, and what the phone was actually capable of. I had interests of a phone with a battery life that could last a 12 hour period with periodic texting, music and a newspaper app, or maybe some other game. A representative was taking care of me and giving me other options while another representitive tells me that the IPhone isn't really user friendly and didnt recommend it unless I have had a smartphone. While there I asked what would be the most relevant and least likely to be outdated for a while. A conclussion was made, and they had sold me the equally priced Droid Charge and the $35 restock fee to go with it.
Not only does the Charge have a horrible battery life, drop calls, completely lose "data accessibility", freeze, restart and randomly open programs, but it also likes to have a mind of its own and rifle through pages and either call some of my direct contact links or other battery depleting things.
I have taken the phone in on multiple occassions because of one issue or another and was always given one excuse after another as to why random things would happen, most of the time it was my fault, or I dont "reset" the phone enough, and really nothing was answered in terms of why I have no data coverage for days at a time when Buffalo was just "blessed" with 4G LTE, something this phone is capable of, but I have yet to get it working on my phone
I was lied to on pretty much all facets pertaining both kinds of phone ("Droid" and IPhone). The battery life (IPhone is superior), the security of the network (IPhone is superior), connectivity to my home computer (I still am not able to sync my computer to my Charge for some reason), and other issues.
Oh, and my phone was outdated in a week by the Bionic, then the IPhone 4S and recently the Stratosphere.
I have gone in lately with 3 seperate chargers. 1 was a "eco-green" one I spent $30 something dollars on. The other from my purchased phone and the other from a friend. 2 of the 3 are fried with the one coming with my Charge, almost starting a fire. Excuses were made as to why they couldn't be returned, and I was sent on my way once again.
With the way the Better Business Bureau works, and Verizon no longer being number 1 in our "market", the way my money was spent for me, and not by me, is a key reason as to why for many.
Think about it, a family that has been with your company as long as mine has spent tens of thousands of dollars, back to when there was a corded phone in our truck and the Zach Morris phone, prior to Verizon even owning the company. Loyalty is something rarely found in todays time and place, even less so in the grab bag of incentive laiden phone salesmen who will talk parents into spending outrageous money on a tablet device because of their kids pressure and the hidden gem of the salesman getting one for free after selling 5 of them. And yes, I talked to the rep about his "awesome incentives". That's fine and dandy, but when it came to getting some sort of q&a session about ways to handle my problems it always ended up with me shelling out more money, or leaving empty handed.
All I want, simply, is to have a phone that meets my needs, and wont be irrelevant technology wise in the next few months. Selling me a phone that divebombed to half price in a months time and charging me fees after talking me into a different phone is a slap in the face. There has to be someone from Verizon, that can make me not feel ripped off (The price paid for the phone, is what it should be worth for a while, not a vastly depreciated value like purchasing a new car off the lot.) Follow the phone number to the bill and look up the past many years and see what I am talking about

Answer 1

I've attempted to do such, I feel like I call collections agents. Almost to the point that it is very uncomfortable to explain my issues as though I am a knit picky person. That isn't the point. The principle of the matter is not feeling like I had the wool pulled over my eyes. My phone number is accessible via the information I initially filled out. Someone could've contacted me if they took the time to read my issues and had a real, viable way to handle the problem at hand. I wish a Verizon worker would read into my dilemma and attempt to rectify it. I have read that the Charge isn't a bad phone at all. But for what I asked for, and the amount of money I spent, I am kind of at a loss. And btw, who sells a phone with an HDMI jack on the side, but dont include a cord with it? Sounds like going to a parts place to buy headlights only to have some schmuck sell you dielectric grease for your headlights when most people have this stuff at home, trunk or garage just under a different name.