Since I downloaded OSX 10.9.2, I don't have the "send link via email" so how can I do that now, it's not on the file drop down.

Ever since I downloaded OSX 10.9.2 Mavericks, I can't email a link to a page. It's not on the file drop down. So how do I do that now???

Check under File > Share
OS X 10.9.3 is out. You need to update first and see if this brings back the option.
OS X Mavericks 10.9.3 (Update (Combo)
http://support.apple.com/kb/DL1746

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I have itune on my first computer, but i cant download it for my other one,how can i do that, i tryed many time with the link it says you download it but nothing follows thank you

I have itune on my first computer, but i cant download it for my other one, how can i do that, i tryed many time with the link it says you download it but nothing follows thank you

I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

HT203167 I have two accounts with itunes, my first one i had a ton of music i downloaded to and now i've lost my password to my yahoo account and its been long enough now they have deleted and recycled my email account, how can i get them back on my accou

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You are going to need to change the email address you use with your old ID. Once you have got access to your old account you will then log into both accounts at the same time on your Mac and transfer your data to a single account. We can do this later, but need you to get access to your old account first.
My Apple ID

HT201210 I downloaded iOS 7.0 on my 4s and it makes you set your phone up. I am doing that now, but am stuck at the "Rescue Email" I put in an email and hit Next and it does nothing! HELP

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My gf is one of those ppl with the horrible habbit of downloading anything and everything the internet tells her she needs how can i use FF to better protect her from the various virus she downloads on a regular basise

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Public Fox: https://addons.mozilla.org/firefox/addon/3911
Be aware that an extension can easily be bypassed by starting Firefox in [[Safe mode]] or by using the portable Firefox version.

After downloading Yosemite I lost my contact ion of the 'person' in my email account, how do I get that back?

After downloading Yosemite I lost the 'person' icon on my email banner with all my listed contacts, how do I get that back?

Hotmail, but i dont feel it has to do with all their issues they've been having. My wife's Iphone has the page i'm missing and she also has hotmail. I believe it is an In/out going server info or SMTP problem but phone doesn't dispay this info. Thanks for your help by the way.

Hi - I've brought the new iphone 5 but can't download my music from my itunes account even though I have the latest version (10.7). All i can see is that my account is not showing the iphone 5 as a 'managed device' and i dont know how to get this added ?

Hi - I've brought my iphone 5 but cant seem to download my music from my itunes account onto it. I've downloaded the latest version of itunes as i heard this could be a problem but still no joy. The phone tries to sync when i plug it all in to the pc and even has the capacity bar showing about 12gb of audio but there is still nothing downloaded onto the phone.
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Can anyone please advise me on what to do ?
Many thanks !
Razor

You can only sync to one computer/iTunes library. To make this your syncing computer:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

TS2755 Ever since I updated my phone to iOS 7 I cannot send or receive iMessages. How can I fix this

I updated my iPhone 4 a few weeks ago to iOS 7. Ever since I did that I cannot send or receive iMessages. How can I fix this???

Try powering the iPhone off and back on. If that doesn't help, go to Settings -> General -> Reset and reset the Network Settings. Reports are that one of those two steps have cured problems with iMessages for many people.
Regards.

Ever since i downloaded OSX Mountain Lion, Express VPN no longer works properly for me. Even though it says I am connected, webpages refuse to load. However, everything works fine when its turned off. I cannot go on many websites without the VPN.

Ever since i downloaded OSX Mountain Lion, Express VPN no longer works properly for me. Even though it says I am connected, webpages refuse to load. However, connection speed is fine when its turned off. I cannot go on many websites without the VPN. My current location is Shanghai, China. OSX Mountain was installed this morning and everything worked fine until then. Is Express VPN not supported? What do i need to do in order to get it working again on my Macbook Pro (early 2011). I want to be able to go on websites such as Youtube, Facebook, Twitter, ect...

Hi,
I am having the same issue listed above on my new Mac Mini i just bought, I also contacted Express VPN support and got the same instructions with exception of the command to run in the utilities terminal. I tried the steps listed, and both commands (posted here, and sent to me directly by Express VPN support), and still unable to connect on my Mac Mini running OS X 10.8.2, but I am able to connect on my iPad and my MacBook which is running Mac OS X 10.6.8. Usually Express VPN is spot on with their customer support, but this is taking longer to get resolved. Here is the steps sent to me
Try doing the following to see if the problem gets resolved:
Please follow the instructions here: https://www.expressvpn.org/support/setting_dns_servers_mac_os
(should still be the same for Lion) and then add the following DNS servers: 8.8.8.8 & 208.67.222.220. After adding the DNS servers, please do the following steps as well:
Note: If you're connecting to your ISP via a PPPoE connection, then set the DNS servers on the PPPoE connection itself and then restart your computer for the DNS settings to take effect.
1. Click on Applications
2. Click on Utilities
3. Click on Terminal
4. Type the following command (without the quotes): "sudo killall -HUP mDNSResponder"
5. Press enter and then try reconnecting to the VPN.
If you're still unable to connect, please send us in the latest log files.
Hope this helps. Let us know how it goes.

My Mac Book is running so slow since I downloaded OSX 10.9.4

Hi,
I downloaded Etresoft and below is the snapshot. I need some advice in helping my MacBook run faster. Are there programs I can delete? If so, how?
Thanks.
Laurie
EtreCheck version: 1.9.12 (48)
Report generated July 13, 2014 at 1:09:27 PM PDT
Hardware Information:
    MacBook Pro (15-inch, Mid 2010) (Verified)
    MacBook Pro - model: MacBookPro6,2
    1 2.66 GHz Intel Core i7 CPU: 2 cores
    4 GB RAM
Video Information:
    Intel HD Graphics - VRAM: 288 MB
        Color LCD 1440 x 900
    NVIDIA GeForce GT 330M - VRAM: 512 MB
System Software:
    OS X 10.9.4 (13E28) - Uptime: 0 days 0:56:18
Disk Information:
    TOSHIBA MK5055GSXF disk0 : (500.11 GB)
        EFI (disk0s1) <not mounted>: 209.7 MB
        Macintosh HD (disk0s2) / [Startup]: 499.25 GB (385.82 GB free)
        Recovery HD (disk0s3) <not mounted>: 650 MB
    HL-DT-ST DVDRW GS23N
USB Information:
    Apple Internal Memory Card Reader
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Mitsumi Electric Apple Optical USB Mouse
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight
Gatekeeper:
    Mac App Store and identified developers
Launch Daemons:
    [loaded]    com.adobe.fpsaud.plist Support
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist Support
    [loaded]    com.oracle.java.JavaUpdateHelper.plist Support
Launch Agents:
    [running]    com.flipvideo.FlipShare.AutoRun.plist Support
User Launch Agents:
    [not loaded]    com.adobe.ARM.[...].plist Support
    [running]    com.genieo.completer.download.plist Support
    [loaded]    com.genieo.completer.update.plist Support
    [loaded]    com.google.keystone.agent.plist Support
    [not loaded]    com.macpaw.CleanMyMac.helperTool.plist Support
    [not loaded]    com.macpaw.CleanMyMac.volumeWatcher.plist Support
    [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
    [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
    [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
User Login Items:
    .VirexLogin
    AdobeResourceSynchronizer
    Genieo
    Microsoft AU Daemon
    Genieo
    Genieo
Internet Plug-ins:
    Google Earth Web Plug-in: Version: 6.1 Support
    Default Browser: Version: 537 - SDK 10.9
    Unity Web Player: Version: UnityPlayer version 4.3.0f4 - SDK 10.6 Support
    AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
    FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
    Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
    Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
    QuickTime Plugin: Version: 7.7.3
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
    AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
    CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 Support
    JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions:
    Omnibar: Version: 1.2
Audio Plug-ins:
    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
    AirPlay: Version: 2.0 - SDK 10.9
    AppleAVBAudio: Version: 203.2 - SDK 10.9
    iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
    Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
    Move-Media-Player: Version: npmnqmp 07103007 Support
    fbplugin_1_0_3: Version: (null) Support
3rd Party Preference Panes:
    3ivx MPEG-4 Support
    Flash Player Support
Time Machine:
    Time Machine not configured!
Top Processes by CPU:
         2%    WindowServer
         2%    ZipCloud
         1%    fontd
         0%    firefox
         0%    imagent
Top Processes by Memory:
    369 MB    firefox
    82 MB    WindowServer
    78 MB    Finder
    53 MB    ZipCloud
    49 MB    mds_stores
Virtual Memory Information:
    490 MB    Free RAM
    1.48 GB    Active RAM
    1.21 GB    Inactive RAM
    716 MB    Wired RAM
    2.40 GB    Page-ins
    23 MB    Page-outs

You need to start by uninstalling and removing these:
    [running]    com.genieo.completer.download.plist Support
    [loaded]    com.genieo.completer.update.plist Support
    [not loaded]    com.macpaw.CleanMyMac.helperTool.plist Support
    [not loaded]    com.macpaw.CleanMyMac.volumeWatcher.plist Support
    [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
    [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
    [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
They are playing he11 with your computer's speed not to mention being useless. See the following for help:
Adware Removal Guide - Genieo
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
     is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.
Remove the MacPaw utility using the uninstaller that should have come with it. If you can't find one then you must do it manually:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
    1. AppZapper
    2. AppDelete
    3. Automaton
    4. Hazel
    5. AppCleaner
    6. CleanApp
    7. iTrash
    8. Amnesia
    9. Uninstaller
10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software.
See if this doesn't help.

Whilst downloading a movie, my iPhone ran out of charge. Since recharging the "processing" bar has frozen. How can I delete or complete the download?

Whilst downloading a movie, my iPhone ran out of charge. Since recharging the "processing" bar has frozen. How can I delete or complete the download?

I called Apple and spoke with a customer service representative regarding this issue. I was given the two things to try, and if they don't work, I was told I can call back in:
1. Go to iCloud.com and look at the advanced options. Since Photos can be deleted here, the representative thought there may be an option to remove songs here as well.
2. Go into the library that has the songs that were deleted and click Update iTunes match.
I tried #1--this didn't resolve the issue, as there is no option to remove songs this way. I can't try #2 right now since I'm at work, but if anybody else with this issue can try that step it can help us get the ball rolling on it. After I try that, I'll call Apple back to discuss this further.

I just downloaded OSX maverick and now I cannot drag addresses from my contacts to the "To" box when sending emails. How can I go back to old drag groups or addresses to the box?

I just downloaded OSX Maverick and now I cannot drag addresses from my contacts to the "To" box when sending email. How can I get back to dragging groups or individual contacts to emails?

Starting to type a name and getting a list of matches is good but it's not a substitute for being able to choose twenty or thirty names from your address book and dragging them into the "To" field. Of course many contacts can be put into a group but I may want to send occasional emails to many people who don't fit any group, and there may be no need to create a group just for that email.
If you agree please send an email to apple feedback for Maverick OS X.

I'm having trouble with my Apple ID. I changed my email account, and recently (a month ago) and since I switched is requested every time I open any app to Apple ID password to the old email. How can I solve this? Could it be that my iPhone 4S is in sync w

I'm having trouble with my Apple ID. I changed my email account, and recently (a month ago) and since I switched is requested every time I open any app to Apple ID password to the old email. How can I solve this? Could it be that my iPhone 4S is in sync with my Ipod???

If you updated your existing account then try logging out of it on the iPhone by tapping on the id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on the iPhone. If you created a new account then any content that you purchased/downloaded via the old account will remain tied to that old account, and only that old account can download updates to its apps.

HT2688 My daughter has used my computer to log into iTunes and download music but now it won't let me download recently purchased music from my iPad onto my computer. I want to transfer the recently purchased songs onto my iPod so how can I do this now.

My daughter has used my computer to log into iTunes and download music but now it won't let me download recently purchased music from my iPad onto my computer. I want to transfer the recently purchased songs onto my iPod so how can I do this now? iTunes now says that I have to wait another 55 days! There must be a way to do this since I have paid for them.

In iTunes sign out of your daughters Apple ID and sign in with your own.

HT201363 whenever i want to download an app, they ask me for 3 security questions. I answer them and then it says "session has timed out". And then the whole process repeats itself. How can I download a free app if this keeps coming up?

Whenever I want to download a free app, it asks me for 3 security questions. I answer them. Then it says "session has timed out". Then the whole process starts over. How can I get around this?

Hey everyone in Apple world!
I figured out how to fix the flashing yellow screen problem that I've been having on my MBP! Yessssss!!!
I found this super handy website with the golden answer: http://support.apple.com/kb/HT1379
I followed the instructions on this page and here's what I did:
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
I went through the 6 steps above twice, just to make sure I got rid of whatever stuff was holding up my bootup process. Since I did that, my MBP boots up just like normal. No flashing yellow screen anymore!!
(Note that I arrived at this solution when I first saw this page: http://support.apple.com/kb/TS2570?viewlocale=en_US)
Let me know if this works for you!
Elaine

Since I downloaded OSX 10.9.2, I don't have the "send link via email" so how can I do that now, it's not on the file drop down.

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