Single Speaker Mode

Hi
I have a problem with single speaker mode.
Users icons are blanked out, and they are unable to click on the asterix mic icon.
What do I need to do so that this works?
Many thanks
Bob

Thanks Jorma
The user icons I'm refering to are the attendees mic icons on their own remote desktops.
They seem unable to select the mic and take ownership of it. So for example...
I ask them a question, ask them to take the mic and respond, but they find the mic + Asterix icon is greyed out, and they are unable to take the mic from me to reply.
This seems the same with all attendees i am working with.
Thanks for your help. Much appreciated.
Bob

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1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
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6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.apple.AirPortBaseStationAgent com.apple.installer.osmessagetracing com.apple.SafariNotificationAgent com.apple.usbmuxd com.apple.xprotectupdater com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper ' ' 879294308 3627668074 1083382502 1274181950 1855907737 464843899 1233118628 2636415542 842973933 4019080058 3301885676 891055588 998894468 695903914 1443423563 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { split("'"${p[41]}"'",b);for(i in b) print b[i];if(n<10) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { split("'"${p[41]}"'",b);for(i in b) print b[i]".plist";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$\$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' /:/d;/\./p;' '/\.appex\/Contents\/Info\.plist$/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:|suhel| VALI|ver-r|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" 'L*/P*/com.ap*.p*.ext*.*.*t -exec '"${c1[14]}"' :displayOrder" {} \;' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors appexes );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 4 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Applying Solaris Patches that Require Single User Mode

Some OS patches require single user mode and reboot. Does the standard Solaris plugin patch management handle this? If not, could I write my own patch component and simply add "init 1; patchadd; init 6" to the execnative?
Thanks - Jay

I can't speak about the Solaris plugin, unfortunately, but a single execnative call wouldn't cover what you're trying to accomplish. There's an RFE for the core SPS system to add this capability, but I don't know that it will be added soon. Remember that when you switch runlevels, a number of start and stop scripts are invoked, shutting down and starting up a number of services. To do what you want to do, you'd have to have a start script for the RA in runlevel 1. You'd also have to have a way for the RA to execute a command on startup which isn't possible today. There'd have to be a way for the MS to deposit a command for the RA to execute, restart the RA in runlevel 1, the RA would have to read the command on startup and execute it, then restart the RA to runlevel 3 (or 6, whatever is your default or previous runlevel). It's all doable, to be sure, but not with changes to the core product.

Data back up from Single User Mode

Hello,
I have a problem with my 700 MHz iBook, dual USB, with OS X 10.3.9.
Unfortunately the OS doesn't start up because of "overlapped extent allocation" problem...
I would like to re-install the complete OS but before doing it, I would like to back up some directories.
Is it possible to save some data, by connecting an Ipod or some sort of external peripheral, from the Single User mode?
If yes, how can I do it?
Thank you in advance from your kind support.

Before giving up the ghost check out these:
http://docs.info.apple.com/article.html?artnum=25770.
Manually fix Overlapped Extent Allocation Errors without Disk Warrior
Overlapped overlapped extent allocation errors can be the bane of any Mac user's existence. Often, these errors go unnoticed until the problem becomes visible: your Mac might refuse to boot, crash unexpected, or worse, critical data might disappear from the Finder. Disk Utility can detect, but not fix overlapped extent allocation errors, and certain third-party utilities, such as Alsoft Diskwarrior, can fix them, but generally without reporting the consequences.
Overlapped extent allocation error occur when the file system thinks that two files are occupying the same area on the hard disk, hence overlapping on the same "inode," which is the structure which holds the location of the data blocks the file occupies, and also file permissions and flags.
Clearing the "overlapped" or "overallocated" extent allocation essentially means that you'll have to lose some data, because the only way to remove the overlap is to delete the file that's occupying the inode. So, if you suspect, or find out, that the guilty file is a critical system file that resides in one of the hidden system directories such as /etc /var /usr/ or visible system directories such as /System or /Library, and you don't want to reinstall the whole OS (which might not fix the overlapped extent allocation anyway), it's good to have another disk available to copy the files back to your original disk if necessary: a second bootable hard drive or a firewire drive connected to your Mac when you remove the misbehaving file. Just make sure that when you copy the file back to your boot disk that the permissions are correct, so it's best to use the "ditto" command, so that all sticky bits, flags, and permissions are preserved.
In case you didn't know, you don't have to boot from an install CD in order to check for overlapped extent allocations. All you need to do is restart your Mac, while holding down command + S to boot in "single-user mode."
At the command prompt that appears, type:
$ fsck -fy
If you have an overlapped extent allocation, you'll see:
"Overlapped Extent Allocation" (File 123456d)
No matter how many times you run fsck -fy, you'll never be rid of the error.
So, simply issue the following command:
find / -inum 123456 -print
Note the "d" was dropped, or any extra letter that appears after the inode number.
The find will return a file name that matches with the inode number, and the path to that file. If you remove the file then the fsck will not return this error next time you run it.
However, before you can delete the file(s) in single-user mode, you'll need to mount the file system. Type:
$ mount -uw /
When done, issue the "sync" command, and that will flush the write cache so that all pending writes are written from memory to the disk. Also, since most OS X 10.3 Macs use the HFS+ Journaled file system, it might be a good idea to disable the journal before booting into single-user mode by typing:
$ sudo diskutil disableJournal /
then re-enable it when done fixing the overlapped extents and rebooting normally:
$ sudo diskutil enableJournal /
Chris Anderson is a long-time Linux propellerhead who just got his first Mac, an ibook G4, and can't keep his hands off of it. He currently works as a "The Architect" and general visionary for a maker of world-class collectibles.
If you own Disk Warrior then it should be able to repair a drive with overlapped extents.
There are two backup utilities included in Unix - psync and rsync. You will find them in the /usr/bin/ directory. For documentation simply enter: man psync or man rsync. In order to write data while in single-user mode you need to issue the command: /sbin/mount/ -uw / (Note: there is a "space" between the "uw" and the "/".) To mount an external drive you will need to provide the mountpoint for it in place of the "/", e.g., "/Volumes/volname") without the quotes.

How do i repair my hard drive in single user mode when disk is full?

Hi there Apple Community!
I have an old Macbook Pro 17" with an upgraded 500GB harddrive and 4GB memory. I'm running Mac OSX Lion.
Was hoping you could help me out. THis is the situation:
Long story short I spilt wine on my macbook and the screen went a bit blobby. Switched it off for a few days, removed the battery etc. etc. Opened it up cleaned out as much of the wine as possible, but unfortunately some of it came in behind the LCD, so now the screen has a nice red stain. Obviously I'm not going to try to clean that out of the LCD.
My Macbook Pro still worked for a few days after that, but then my harddrive gave up. I booted in the Recovery HD menu, verified the drive and I got the error "Keys out of order - This disk needs to be repaired, click Repair Disk." I attempted to repair the disk but got the error "Keys out of order - Disk Full Error - The volume could not be repaired".
Unfortnately of this 500GB I only have about 7GB free on it, as I have a huge iPhoto and iTunes library. I did make a TIme Machine backup of my user directory, but not the system files. I don't really want to do a clean install because:
1) I'm paranoid that there's something I did not fully back up
2) I don't want to have to download the whole Mac OSX Lion again. I should have made a USB bootable backup when I had the chance. I don't have access to a broadband connection.
What I feel are my viable options, are as follows:
1) I did buy a replacement internal 500GB harddrive, so I can probably try to make an image of the hard drive to this new drive, but not sure how. I believe it's through the Disk Utility with the "New Image" option but not sure how to go from there.
2) Start up in Single User Mode and delete some unnecessary files and re-attempt to run the fschk -fy utility again (I tried this earlier and got the same Disk Full Error). - the problem with this is, I'm not familiar with the command line and have no clue how to delete files. I don't know my way around Unix.
3) I can also probably attempt to make a Ghost Image or Acronis Image of the failed drive to this new drive, but not sure if Norton Ghost or Acronis True Image will be able to read this HFS drive - I believe it's possible as it's a simple hard drive clone.
If you can guide me in the best option - probably there is a better solution than my proposed ones above, I appreciate any feedback and comments you might have!

hi Baltwo,
So I ended up copying my user folder to another harddrive. I managed to download the whole osx lion again, reinstalled, and recovered my home folder using this discussion:
http://support.apple.com/kb/HT1428
I have managed to get all my files back. My iTunes library works fine, but my iPhoto library when I open it, get the following error:
iPhoto cannot be opened because of a problem.
Here's the error log
Process:         iPhoto [1540]
Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier:      com.apple.iPhoto
Version:         8.1.2 (8.1.2)
Build Info:      iPhotoProject-4240000~8
Code Type:       X86 (Native)
Parent Process: launchd [209]
Date/Time:       2012-09-19 19:56:45.528 +0200
OS Version:      Mac OS X 10.7.4 (11E53)
Report Version: 9
Sleep/Wake UUID: 7948ABE2-5294-4F87-B6E3-777095A2F2EE
Interval Since Last Report:          4780 sec
Crashes Since Last Report:           9
Per-App Crashes Since Last Report:   9
Anonymous UUID:                      70117D38-03EA-4F9C-B810-50B743864B9E
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /System/Library/PrivateFrameworks/iLifeSlideshow.framework/Versions/A/iLifeSlid eshow
Referenced from: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Reason: image not found
I've done an Apple Software Update but it didn't find an update for iPhoto.
One thing to note is, this library was originally created on iLife 08, upgraded to '09 and it stayed on that version. It hasn't een upgraded to iLife '11. It worked fine on my previous install of OSX Lion. How do I recover the library without upgrading to '11 ?

Why is the mic not working working on speaker mode, even though siri and voice memos are working?

I bought my iphone 4s from canada about less than a month ago. It worked perfectly fine, until i recently discovered that the mic on speaker mode stopped working. That means, when i speak to someone on speaker during a call, they are unable to hear me.However Siri and voice memos are working fine. I could initially face-time but now i cant. I have also tried restoring my iphone a few times.
As i am based out of india, I contacted apple in India, they refused to touch the phone as it was purchased in Canada and the warranty is apparently applicable only in the country of purchase. I can in no way go back to canada to get the phone replaced. Does anyone have any ideas as to how I can resolve this? Shouldnt apple be able to get this sorted since its a brand new phone under warranty?

Hello jaymc04_463,
The following article details a number of troubleshootings steps that may help restore normal audio to your iPhone.
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
Cheers,
Allen

My Iphone 5 voice speaker is not working.I'm not able to hear the voice of the person calling.But when I put my iphone 5 on speaker mode, things seem ok.Please provide me some suggestions.

My Iphone 5 voice speaker is not working.I'm not able to hear the voice of the person calling.But when I put my iphone 5 on speaker mode, things seem ok.Please provide me some suggestions.

Hello rizvijunaid,
Thank you for providing the details of the issue you are experiencing with calls on your iPhone. I recommend following the steps in the article below for the issue you described:
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
Thank you for using Apple Support Communities.
Best,
Sheila M.

Kernel panic on MacPro in Single-User mode after memtest.

I've had about 7 kernel panics in about 7 days on a new MacPro. 2 gigs of RAM (Apple Installed). Fresh install of OSX (no user import). While going through the troubleshooting process I ran memtest in single user mode. Ran it all night no errors.
So in the morning I typed ctrl-c and then exit (i think)... it seemed to start the process of booting and I got another kernal panic. I've actually done this three times now.
I checked panic.log and all the error messages but 1 were the same. Including the ones I got in single-user mode (copied below).
Should I be able to gracefully exit out of single-user mode without a kernel panic?
Does this point to a RAM error even though memtest and AHD for that matter ran all night without finding anything?
I'm all set to try again (taking careful notes this time) to see if I can reproduce but I was hoping for some feedback first.
Thanks,
Craig
Sat Jan 27 22:17:27 2007
panic(cpu 0 caller 0x41C47CC4): Uncorrectable Fbd memory error detected. ferr = 20000000 , nerr == 00000000, fErrFat = 20000000 nErrFat == 00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x108cd8 : 0x128d08 (0x3c9a74 0x108cfc 0x131de5 0x0)
0x108d18 : 0x41c47cc4 (0x41c49f1c 0x20000000 0x0 0x20000000)
0x108da8 : 0x41c47f58 (0x406a180 0x406a180 0x2 0x820044)
0x108e38 : 0x66a712 (0x406a180 0x0 0x3ba3680 0x0)
0x108e68 : 0x66a59b (0x3b92780 0x0 0x0 0x1c)
0x108e88 : 0x67d9be (0x1c 0x108ef8 0x8 0x67f4be)
0x108eb8 : 0x67db68 (0x3b91b1c 0x17 0x3b928ca 0x3b81120)
0x108f18 : 0x68a743 (0x3b34348 0x0 0xafdd0c77 0x4cd5)
0x108f38 : 0x70a4fb (0x3b34348 0x0 0x3abac80 0x0)
0x108f68 : 0x67053f (0x3b88600 0x0 0x3b87580 0x49)
0x108f88 : 0x669c1f (0x3b6b800 0x0 0x3b87580 0x49)
0x108fa8 : 0x3ba298 (0x3b87100 0x0 0x3b92f00 0x49)
0x108fe8 : 0x19aa80 (0x25423e30 0x25423e30 0x19bad6 0xb26000)
0x25423f18 : 0x1a445b (0x10 0x1 0x4af85c 0x6)
0x25423f38 : 0x19d871 (0x0 0x0 0x25423f68 0x206)
0x25423f58 : 0x135f14 (0x0 0x0 0x0 0x19d23a) Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AppleMCEDriver(1.1.2f1)@0x41c44000
dependency: com.apple.iokit.IOACPIFamily(1.2.0)@0x664000
com.apple.driver.AppleAPIC(1.2.0)@0x709000
com.apple.driver.AppleACPIPlatform(1.0.8)@0x668000
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x57d000
dependency: com.apple.iokit.IOACPIFamily(1.2.0)@0x664000
Kernel version:
Darwin Kernel Version 8.8.4: Sun Oct 29 15:26:54 PST 2006; root:xnu-792.16.4.obj~1/RELEASE_I386
MacPro Mac OS X (10.4.8)

Welcome to Apple Discussions!
Yes, your memory or memory slot, or memory seating is bad or off. "Uncorrectable Fbd memory error detected. ferr = 20000000 , nerr == 00000000, fErrFat = 20000000 nErrFat == 00000000"
Clearly a memory related issue. It may also be that memtest doesn't know how to diagnose the new kind of memory and is reporting that back to the logs. Take it in to a service center to have all the boards replaced to make sure the issue isn't reproduceable with new memory. If it is, then I'd consider the slots on the logicboard a problem.

Can't log in with valid password, can't boot from disk, can't access disk utility, in single user mode can't reset password as appears locked in caps mode with '?' for forward slash, can anyone help?

Can't log in with valid password, can't boot from disk, can't access disk utility, in single user mode can't reset password as appears locked in caps mode with '?' for forward slash, can anyone help?

Which keyboard layout you were using? German, French ... I suppose your layout is reset to the default: US and you are unable to find the "?" or "/" ...
Please have a look into the keyboard viewer, to see how the layout of your keyboard is actually.
marek

I changed my wheel group properties to no access at top disk level. I messed up, how can I change back in single user mode "command s" as I am now in Thailand and not able to access startup disks?

I messed up, I changed my "Wheel group" properties to No Access ( or something other than the default) at the top level of my startup disk "Macintosh HD".   Now my computer won't start up, I just get the spinning wheel of death.    I also am in Thailand right now, so I cannot go to a Genius at an apple store, nor do I have startup disks available.
So I was hoping there was a way to change back the properties of my disk (Volume) in single user mode (via Command +s) during startup, i.e. can I do a chmod command on the Macintosh HD listing under the Volume Directory.    Or where do i fix this?   Is it fixable without startup disks, etc...
THANKS FOR ANY HELP!!!!
If you could also please let me know you have an answer, I WOULD REALLY APPRECIATE IT!!!
thanks so much
mark
<Edited by Host>

Thomas,
Thanks for the info on command-R, didn't know about that!!!
Yes I changed the sharing "Wheel Group" permissions on my hard drive via Get Info.    But that's all I did.    And then most of the apps wouldn't respond with anything.    So not knowing I did something stupid, I decided to re-boot, and then nothing but the Wheel of Death at startup.
I was trying to limit access to my computer on this network, changed my public folder settings, and then I thought why not the whole hard drive, but at that time I had no idea what the "Wheel Group" was... so I shouldn't have touched it, BUT IT DID ...... argggggg....
I managed to go to an internet cafe & research the problem yesterday.    I used the command +s single mode to get in, and then did the necessary steps to mount the drive so I could make changes.   I basically did this:
Boot into single-user mode (boot while holding down CMD-S)
Follow the on-screen instructions to mount the file system as read-write (a fsck command followed by a mount command)
Type the following: "chmod o+r /" followed by "chmod o+x /"
Type "exit" to leave single user mode and complete the boot sequence.
I found it at this link http://forums.macrumors.com/showthread.php?t=416180
It worked... thank God!!!   Well so far so good.
I was going to try my own fix by chmod on the Hard drive listed under Volumes directory, but that doesn't seem to match the info under Get Info Window.    So I just used the fix above.    I probably should now go and do "Disk Utility - repair permissions", however I am a little gun shy right now, so I will probably wait until I am back in the States so I can go to an Apple store if it messes up.   Right now I'm following the "if it ain't broke, don't fix it" MOTTO...
So Thomas I just wanted to say THANKS for replying so quickly, and I really appreciate your help!!!
(yes I know I shouldn't have used my email addresses, but I WAS DESPERATE, but that's still no excuse)
Hopefully maybe this thread will help someone else out in the future....
Okay, thanks again!
Mark

Why can't I enter single user mode on my Mac Mini for an admin password reset?

Hi,
I recently created a new user account for my mac and deleted the old one, not realising that this was the only account with admin priveleges. As such, I no longer have access to administrator priveleges, and cannot grant them to my new user account.
I have tried to boot in single user mode and recovery mode but neither command results in any reaction on the part of my computer.
This thread follows on from a previous, unrelated disscussion:
BDAqua: If you hold alt key at bootup do you see a lock in the middle?
Yenots: No...what does this mean?
BDAqua: If it did, it would mean Firmware Password Protection was enabled, which prevents booting in other modes, so that's not the problem, are you using a wired Mac KB, or Windows KB?
Yenots: I'm using an 'Apple Keyboard with Numeric Keypad' [ http://store.apple.com/uk/product/MB110B/B/apple-keyboard-with-numeric-keypad-br itish ]
If you find me here BDAqua, hit me with your knowledge!
Any other contributions are welcome and, now we're under the right heading, will hopefully help other users who have encountered this problem.
Thanks, Cristo

Hi,
Thanks for the link to MacPilot, and the sexy screenshot. I found an archived version for 10.4 on the koingosw website. That solves getting into single user/safe mode. Though I'd be interested to see whether sudo nvram boot-args="-s" will result in single user boot.
As for creating administrator priveleges for my new user account, I've found a method which looks good:
     \single user mode\
     cmd-s
     \mount drive\
     mount -uw
     \open 'directory access'\
     lauchctl load /System/Library/LaunchDaemons/com.apple.opendirectory.plist
     \list users\
     ls /Users
     \change password\
     dscl . passwd /Users/<username> <password>
I think that this method intends that if I change the root users password I'll be changing the administrator password (as root is the only user with administrator priveleges), and subsequently be able to change my new user accounts priveleges using 'netinfomanager'. But I'm not 100%. Could you give me your opinion on this?
Furthermore, three keys 'L' 'O' and '(' aren't working on my keyboard, which means I can't try this until I find an intact keyboard to borrow. I was thinking maybe a mod version of the above instructions would work in terminal using sudo, so I could use the keyboard viewer to type the missing characters. If you have any ideas on constructing such a mod I would be interested to hear them.
Otherwise, Thank You for your help BDAqua! And enjoy your summer wherever you are.

Thread: Could not generate the XML in single thread mode

Hi all,
I have created a report using PLSQL Procedure method after submitting the request I am getting the following Error.Couldn't sort out why I am getting the error while running the report.
Error in "Multi threaded or single threaded execution block" of XXRX_REPORT_OUTPUT_PKG.insert_into_nested_table procedure
ERROR :ORA-20005: Could not generate the XML in single thread mode
XXRXERROR: XXRX_REPORT_OUTPUT_PKG.run_report SQLERROR: ORA-20005: ORA-20005: Could not generate the XML in single thread mode
Can someone help me out finding the issue
Thanks in Advance

Hi,
Please read SQL and PL/SQL FAQ
We cannot guess what is the error if you don't post any part of your code.
Additionally when you put some code or output please enclose it between two lines starting with {noformat}{noformat}
i.e.:
{noformat}{noformat}
SELECT ...
{noformat}{noformat}
Regards.
Al

IPhone 5c IOS7.0.3, other people can no longer hear me during calls unless I tap into speaker mode and back?

Hi,
I'm currently using an iPhone 4S, but my partner has just bought an iPhone 5c. A while ago, before the IOS7 upgrade, my phone would for some reason act as if I had clicked mute during calls. Nobody would hear me, but I could hear them perfectly. The only fixes were to hang up and recall them back, or to switch it to speaker mode and back again. Very annoying. However, after updating my IOS, it suddenly stopped doing this. It was fixed, I was happy, game on.
But recently, my partners phone which was working perfectly fine before the new IOS7.0.3 update, has developed this problem. Exact same issue, exact same solution. I wouldn't mind so much, but shes bought this phone in the last month, its a brand new phone, new software, new model... It shouldn't still be doing this! Whats worse is that when driving, its very dangerous for her to have to keep switching between speaker and not just to get her phone working. (She drivers with the phone in a cradle with hands free on).
This issue is... Annoying. I've found that its not exactly a rare thing, and that a lot of people have had it for quite a while, but the only solution I've seen is to open the back of your phone and cover a certain part with paper/cardboard... Not exactly what we want to do is it.
Does anybody have any advice or a solution to this, as I'm going a little crazy trying to reset everything and fix it!
Thanks in advance!

Same issues here. Sometimes during outgoing calls, people cannot hear me at all, even when the signal strength is good. Only solution is to soft reset the phone. A couple of times the person could hear me for the first few seconds of the call then it dropped completely.
I also experience the issue with the 3G data as you described (I think they are related... i.e., when the 3G data isn't working, the issues with outgoing calls exists too). The phone will just randomly seem to lose it's internet connection, even with full signal strength. Soft reset/toggling airplane mode fixes this.
I called Apple support; they asked if I was covering the microphone during outgoing calls (as if I'm that stupid). Come on Apple, I have a University degree in Computer Engineering, don't insult my intelligence! They then asked me to restore the phone (which I already did). Next solution they offered me was to replace the phone by sending me a new one first (at a cost of $35), or I could send it back and be phoneless for a week while they send a new one (which is not an option for me). I also put on a $30 Invisibile Sheild so if I exchange it, I already lose that. I believe the issue is not with the hardware, since the microphone seems to work just fine. Given that it is intermittent like this, it seems there's a software/firmware error somewhere that gets the phone into a bad state.
Very disappointed that the $800 phone I just bought functions worse for phone calls than the Nokia brick I had 8 years ago.
If anyone has a permanent solution for this that doesn't involve exchanging the phone, please let me know.

Single User Mode : Read Only Filesystem

I can't edit files in single user mode as Root. When I try to edit them I get a msg saying "Read Only Filesystem".
I have tried chmod with no evial. I want to change my .profile as root so cls='clear'.
Any ideas?
Also when I try to login to my account in single user mode it says that account does not exist. However I'm in that accunt right now!
Thank You.

When you boot up into single user mode, there is a single recognized user -- root. That's why they call it single-user mode and not multi-user mode.
When you boot up into single user mode, the disk mounts as read-only. You have to make it writeable in order to do anything to it. I forget the actual command but it displays on the monitor nearby where it gives the "fsck" command syntax when you first boot into it. It's something like "mount -uw /" or something to that effect. It is saying to mount the root drive ("/") with user write privileges.
Then just "pico /Users/Mephux/.profile" (although I profess that I don't understand why you have to edit this file as root).
(if you find that this solves your problem, or is actually helpful towards arriving at a solution to your problem, please consider clicking on either the "helpful" or "solved" buttons above)

Single Speaker Mode

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