Skype obduracy.

Question

Customer  service  ?
" Hello  Ree-Ann B
I  suppose  there  is  no  point  in  me  stating  that  you  did  NOT  read  the  entire  e-mail  Ree-Ann B, as  a different Customer  Service  person  answers  each  sorry  e-mail  in  this  shambles.
I  have  already  stated  clearly  that  I  wish  my  entire  Skype  call  charge history;  that  means  since I  started  using  Skype.
Also, what  are  the  nationality of  your  various  Skype  Customer  Service  people  who  have  participated  in  this  now  enormous  e-mail  and  where  is  the  call-centre  that  they   exist? -   I  ask this  as  I  can  only  assume  their  failure to  understand  English  is  because  it  is  not their  first  language.
Paying  Customer
----Original Message----
From: [email protected]
Date: 03/07/2013 17:15
To: <Paying  Customer email>
Subj: RE: Detailed breakdown of credit and usage.  and  Corporate  **bleep**  retention &lt;&lt;#1876634-3604149#&gt;&gt;
Hello Paying  Customer,
Thank you for getting back to us.
We understand your request for the detailed breakdown of your Skype Credit and usage on your Skype account. We  know how important it is to have the issue fixed and we will do our best to look into this for you.
To assist you further on your request, can you please specify from what date would you like us to send your call history alongside the call costs?
Additionally, please note that we are unable to send you the breakdown of your Purchase History as it is readily available on your Skype account. Please go to this link to see your Purchase History:
https://secure.skype.com/account/purchase/history/orders  (https://secure.skype.com/account/purchase/history/orders)
As an added note, auto-recharge automatically tops up your Skype Credit when your balance falls below a certain figure (typically $3 /€2 / £2). This ensures you never run out of credit and prevents calls ending mid-conversation.  In your case, you are automatically top up when your Skype credit falls to £2.
With Auto-recharge, your credit card or PayPal account is debited in the same way as if you were making a manual purchase, although once enabled there is no need to approve each recharge.
Auto-recharge is turned on by default when you first add credit to your Skype account. The amount you first credit to your account will be the amount that gets topped up automatically.
Thank you for your patience and understanding. Should any further issues arise, please feel free to contact us again.
We’d also like to advise you to update your Skype profile with the latest details. This will help us to provide you with the best possible solution more quickly and protect your account from abuse.
To learn how to update your Skype profile:
https://support.skype.com/faq/FA12314/ (https://support.skype.com/faq/FA12314/)
Best regards,
Ree-Ann B.
Skype Customer Service
-- Original Message ---
From: "Paying  Customer"
Received: 7/3/13 9:56:22 AM GMT+08:00
To: Customer Service Operatives SUPERVISOR <[email protected]>
Subject: RE: Detailed breakdown of credit and usage. and Corporate **bleep** retention
The  incompetence, inattentiveness  and  disdain  shown  by   your Skype  operatives  is  disturbing.
I  re-iterate  my  request  for  my entire  call  usage  charges  and  auto  recharges  from  my  account  inception.
Please  read  the  entire  e-mail  before  replying.
If  I  receive another  idiotic  prevarication  I will  send this to  your  Corporate  masters; I  have jumped  through  your hoops over  a  simple  enquiry  for  long enough
Paying  Customer
----Original Message----
From: [email protected]
Date: 03/07/2013 2:33
To: <Paying  Customer>
Subj: RE: Detailed breakdown of credit and usage.  and  Corporate  **bleep**  retention &lt;&lt;#1876634-3604149#&gt;&gt;
Hello,
Thank you for your reply.
We understand your concern that you would like to view your call history and cost. We can assist you about it.
You can view your call history, simply sign in to your Skype account:
https://secure.skype.com/account/call-history ()
You can only view your call history for the last six months in your account. However, if you need details of any call history older than six months, we can provide it to you on request.
Important: We do not store any information about any Skype-to-Skype voice or video calls, only calls to mobiles or landlines using your Skype Credit or subscription.
Should you need any further assistance or have additional questions please do not hesitate to contact us again.
We’d also like to advise you to update your Skype profile with the latest details. This will help us to provide you with the best possible solution more quickly and protect your account from abuse.
To learn how to update your Skype profile:
https://support.skype.com/faq/FA12314/ (https://support.skype.com/faq/FA12314/)
Best regards,
Myzel Anne D. M.
Skype Customer Service
--- Original Message ---
From: "Paying  Customer"
Received: 7/3/13 9:22:07 AM GMT+08:00
To: <[email protected]>
Subject: RE: Detailed breakdown of credit and usage. and Corporate **bleep** retention
Dear  jokers
Since your  Link  viz  http://webmail.tiscali.co.uk/cp/ps/Mail/widgets/MailMessageBody?d=tiscali.co.uk&contentSeed=d63d9&u=...
is  non-functional   I  will  jump  through  your  banal  hoops  here:
1. What was the total cost of a recent order?  > all my 'orders'  are in  £11:50  aliquots
2. When did that order occur (dd/mm/yy)?    >
 June 30, 2013 724400xxxxxxxxx (https://secure.skype.com/wallet/account/orders/724400xxxxxxxxx) Auto-recharge on low balance  PayPal  £11.50 Delivered
3. How did you pay? Previous payment method (CC, Paypal, Skrill, Other, Never paid). >Paypal
4. Please provide 2 numbers you have recently called/contacted from Skype..  >0790785xxxx  : 07561xxxxxx : 61421xxxxxxx
5. What is the email address you provided at registration?   > Paying  Customer
I  now  await  a  complete  list  of  all the  call  costs  and  recharges ( £10 + £1:50 )  since  my  account inception
Yours  retentativaly
Paying  Customer
----Original Message----
From: [email protected]
Date: 03/07/2013 1:43
To: <Paying  Customer>
Subj: RE: Detailed breakdown of credit and usage. &lt;&lt;#1876634-3604149#&gt;&gt;
Hello,
Thank you for your reply.
We understand that you wish to know all the charges made on your Skype account including the charges made for each call that you have done. We would be more than happy to assist you with this.
To view your usage history, please sign in to your account and in the Account details section, click Show purchase history.
You can see a detailed list of the calls you have made and their exact cost. Just sign in to your account here: https://secure.skype.com/account (https://secure.skype.com/account) and in the Account details section, click View usage history.
You can only view your call history for the last six months in your account. However, if you need details of any call history older than six months, we can provide it to you on request.
>Important: We do not store any information about any Skype-to-Skype voice or video calls, only calls to mobiles or landlines using your Skype Credit or subscription.
Before providing you with your call history, to protect your safety and privacy, we first need to verify that you are the owner of this Skype account.
To help you resolve this issue more quickly, you can talk to one of our live chat support representatives, who will gladly help you further.
You will need to make sure that you enter your correct Skype Name and the email address that you have used to contact us.
After you enter your Skype Name and email address, you will be linked directly to one of our support representatives who can help you through a live chat session. The session screen may vary depending on the browser that you are using. If the Response button is greyed out, simply press the Enter (Return) key on your keyboard after you type a response.
Before contacting us, make sure that you have the following information ready for verification purposes:
1. What was the total cost of a recent order?
2. When did that order occur (dd/mm/yy)?
3. How did you pay? Previous payment method (CC, Paypal, Skrill, Other, Never paid).
4. Please provide 2 numbers you have recently called/contacted from Skype.
5. What is the email address you provided at registration?
When you have your verification details ready, follow this link:
Alternatively, you can also complete the verification process by replying to this email with the above information.
Once we receive this information, we can provide you with your call history.
Please send us the above requested information by replying to this e-mail. We will be looking forward to your response so we can assist you further.
Best Regards Kenneth Wilson V.
Skype Customer Service
--- Original Message ---
From: "Paying  Customer"
Received: 7/3/13 8:21:33 AM GMT+08:00
To: <[email protected]>
Subject: RE: Detailed breakdown of credit and usage.
Dear Julie Ann S
I have never asked for any refund, I only ask
that I can check my call usage against credit.( incidently what
relevance "Unfortunately, we are unable to provide you a refund for
the Skype Credit that was used in your account. As per Skype Refund
Policy, we can only issue a refund for Skype Credit if one makes a
refund request within 15 days of that purchase and if the Skype Credit
is unused. " has to do with my enquiry is moot, but regardless
if I did ask for a refund, WHICH I AM NOT DOING, it would fall
WITHIN your guidelines. )
Please forward me a complete purchase
and usage history of my account.
Yours sincerely
Paying  Customer
----Original Message----
From: [email protected]
Date:
02/07/2013 10:15
To: <Paying  Customer>
Subj: RE:
Detailed breakdown of credit and usage. &lt;&lt;#1876634-3604149#&gt;
&gt;
Hello,
Thank you for your reply.
We apologize that the link that was given to you does not include the time
when you purchase the subscription. However, you can check the
purchases that made on your account except the time.
Unfortunately, we are unable to provide you a refund for the Skype
Credit that was used in your account. As per Skype Refund Policy, we
can only issue a refund for Skype Credit if one makes a refund request
within 15 days of that purchase and if the Skype Credit is unused.
To avoid this in the future, we suggest that you can purchase a
calling subscription that suites your needs. You can find the available
subscription by following this link: http://www.skype.com/en/rates/(http://www.skype.com/en/rates/
. Please don't forget to type on the country that you wish to have
unlimited calls with.
If you have queries on purchasing subscription, you can also contact us via live chat to talk to one of our support representatives.
To start the live chat, please
follow this link:
Should any further issues arise, please feel free to
contact us again.
Best regards,
Julie Ann S.
Skype Customer
Service
the whole thing exceeds the 20000 character limit hence the double post
[Edited by moderator to remove private information]

Answer 1

 "-- Original Message ---
From:"Paying  Customer"
Received from>>>>To: Enrico C.?
<[email protected]>
Subject: RE: Detailed breakdown of credit and
usage.
Dear Enrico C.
Purchase history can be accessed by
date  through that Link but not the actual time that purchase was
made..... and why is that ?
I presume that your stating "We  understand your concerns regarding your charges and recharge information you want from your account.
Don't worry, we are very much willing to look in to this for you and see what we can do. "   means that that issue is still open ?
I am no futher in resolving the veracity of my last auto recharge so if you cannot
resolve it I can only ask for my entire call usage charges from my account inception and all auto recharges to calculate my credit  status at the last auto recharge,
And what relevance updating my Skype profile has to my enquiry escapes
me.
Yours Sincerely
Paying  Customer
----Original Message----
From:
Date:01/07/2013 19:42
To:<Paying  Customer>
Subj: REetailed breakdown of credit and usage. &lt;&lt;#1876634-3604149#&gt;
>>>&gt;
Hello
Customer Name,
Thank you for contacting Skype Customer Service.
We understand your concerns regarding your charges and recharge information you want from your account.
Don't worry, we are very much willing to look in to this for you  and see what we can do.
We do apologize if this has caused you some inconvenience, that you still need to contact us here in Skype.
This link which was given to you from the previous email for your callhistory contains the number, time, date and price of the calls you've made:  https://secure.skype.com/account/call-history
(https://secure.skype.com/account/call-history
Please be informed that those are accurate data in which you are being charged
for the correct timing. It is helpful if you will also check your  purcahse history so you'll know from what time to what time the new  10pounds has been delivered.
You may check your purchase history  on this link:
https://secure.skype.com/account/purchase/history/ordershttps://secure.skype.com/account/purchase/hi...
We hope you found this answer helpful. Should you need any further assistance or have additional questions please do not hesitate to contact us again.
We’d also like to advise you to update your Skype profile with the latest details. This will help us to provide you with the best possible solution more quickly and protect your account from abuse.
To learn how to update your Skype profile:
https://support.skype.com/faq/FA12314/https://support.skype.com/faq/FA12314/
Best regards,
Enrico C.
Skype Customer Service
--- Original Message ---
From: "Paying  Customer
Received: 7/1/13 9:29:15 PM GMT+08:00
To: <[email protected]>
Subject: RE: Detailed breakdown of credit and usage.
Dear Lou Belle L.
Thank you for your speedy reply; I did gather that £2 was the autorecharge reset.
Can you tell me how/IF  to corelate the running usage tally with your  real time credit
status ? ( think bank statement where you  actually  have a start  credit amount to deduct cash usage and  rationalise your  account  final total )  Your system has no initial credit term of  reference hence no way to determine  your credit status except the   amount shown in your Skype gui  after you log in, so it is  impossible  to verify your charges.
This I phrased as "Your system  seems not to  operate with  credit and  debit on a referenceable  manner ( how much  and to  whom calls  made between auto recharge
 which makes checking  accountability  impossible to ascertain."  in my first  query.
To call a spade a spade, after I had  finished using the    paid  call part of your facility, I was sure  that I had over £2    credit, when I looked at the still open Skype  gui several hours
later I had received a recharge of £10 and have  no way of  verifying  the veracity of that recharge justification.
Yours accountably
Paying  Customer
Original Message----
From: [email protected]
Date: 01/07/2013 3:29
To:<Paying  Customer>
Subj:RE: Detailed breakdown of credit and usage. &lt;&lt;#1876634-
3604149#&gt;&gt;
Hello Paying  Customer,
Thank you for contacting  Skype Customer Service.
We understand  your concerns regarding  your auto-recharge  and call history. We
will be glad to look into this  for you.
Auto-recharge automatically tops up your Skype Credit
when  your balance  falls below a certain level (typically $2/€2/£2),
ensuring  you  never run out of Skype Credit in the middle of a call.
Auto-recharge works with credit cards, PayPal and Skrill  (Moneybookers). You’re debited in the same way as if you were buying   Skype Credit normally, but with Auto-recharge, you don’t need to  approve or confirm every time your Skype Credit balance is topped
up.
Auto-recharge is turned on by default when you first  add Skype  Credit to your Skype account using a credit card, PayPal  or Skrill.
The  amount you first credit to your Skype account will  be the amount  that  gets topped up automatically whenever your  balance falls below  the  minimum level set.
To set up Auto-recharge:
Sign in  to your  Skype account:
https://login.skype.com/account/login-formhttps://login.skype.com/account/login-form
Click Buy Skype Credit or Buy More Credit, depending on  whether    you  have previously  ought Skype Credit. Select the payment method  you  want to use (credit card, PayPal or Skrill) and  click Next.
Check the amount. The Auto-recharge option is  already enabled.  Click Next.
Enter your payment details and  click Buy Now.
Learn  more about how  to manage your Auto-recharge settings at:
https://support.skype.com/faq/FA1042https://support.skype.com/faq/FA1042
To view your call history, simply sign in to your  Skype  account:
https://secure.skype.com/account/call-history
You can  only    view your call history for the last six months in your  account.
However, if you need details of any call history older  than six  months,  we can provide it to you on request.
Important: We do  not store  any information about any Skype-to- Skype voice or video
calls, only calls to mobiles or landlines using your Skype Credit or  subscription.
Should any further issues arise, please feel  free to contact us  again.
We’d also like to advise you to  update your Skype profile  with  to provide you with the best
possible solution more quickly and  protect your account from  abuse.
To learn how to update your  Skype profile:
https://support.skype.com/faq/FA12314/https://support.skype.com/faq/FA12314/
Best Regards
Lou Belle L.
Skype Customer
Service
--- OriginalMessage ---
>From:"Paying  Customer"
Received: 7/1/13 10:11:32 AMGMT+08:00
To:<[email protected]>
Subject: Detailed breakdown of credit and usage.
....Hello Skype.
skype  name  here and I wish  to know at    what  account balance autorecharge kicks  in on   my  account , and  where can I get an intelligible breakdown  of my  call charges  and  credit?
Your system seems not to  operate with credit and debit on  a referenceable manner ( how
much
and to whom calls
made between auto
recharge ) which
makes
checking accountability
impossible to
ascertain.
I have  already tried through your chat facility to  resolve  this issue but  failed.
Can you advise?
Yours
baffled
Paying  Customer
[edited for privacy]
NB:  only  change from  original  is  'customer  name'  where  signature  and  actual email  address  existed  and personal  phone  numbers  and  Skype  name ,  altered  for  security.